Severn Trent Reviews 33,668

William Dean was very pleasant and helpful. He managed to locate our external stop tap (something that others have failed to do before) and has identified the fault and escalated it, so should hopefully be back up to some decent water pressure within the next few days. Ref: 14286094

Mo Nuur and Ian Smith ref 60753486 explained about the leak

Neighbour called ST yesterday with blocked drains and poorly flushing toilets. Sorted by Will this morning (job number: 14290391) by clearing drains across multiple properties. Excellent communication throughout the whole job and really appreciative of his expertise and responsiveness. Thanks Will.

Straight away i was given confidence that I was in safe hands from the lady who took the information was very patient and professional in her manner and relevant questions asked to determine what department to put me thru 2,Malcolm and Ricky asked a few more questions and were there in less than an hour ,the lads put the camera down and found the main pipe had minor faults on a a few of the joints to the run down our passage way that's why we were getting small puddles of water in the celler when heavy rain occurred....they've booked us in to have the pipes lined to prevent future ingress of water....cheers everyone involved as the hole situation was a worry with having a young child in the house...100%
Happy with the service...from phone call 2 finding out the problem less than 3 hours ...job number 14290367...Darren and Laura smith...

Mo Nuur and Ian Smith ref 14286722

Restored our water pressure

Had a wonderful experienced on the leak checked appointment in our house due to unexpected sky rocketing high water bill. We are only 2 people who lives in the house but we are paying too much high water bill hence we reported this to Severn Trent and they have booked for an engineer to check our house for any leaking. Matt was very helpful, supportive, friendly and approachable and treated us with respect. A superb service. Thank you so much.
Kind Regards,
Reggie

Mo Nuur and Ian Smith REF:14288978
Thank you both for your friendly and extremely supportive behaviour in investigating leak and advising how to repair

John Powell 14285979
Brilliant service, very polite, very happy with todays visit.

Sean Hudspeth & Joe Townsend
Reference number : 14290418
They fixed my sewage drain in an hour great job and great workers. Many thanks 👍

Ian smith and mo nuur came out and gassed service to find leak great lads 14288443

Paul Mooney was very helpful with esculating a leakage problem we had in 2025. He arrived on time to check our boundary box. He forwarded me a claim form which has resulted in a reduction in cost on our latest large water bill. He was also helpul in giving us tips on water saving things we can do, thankyou very much.

14288628 Jay and luke.
The guys called round early , very polite and professional, thanks , guys .

Terry was very professional and efficient. He was very knowledgeable and kept me in touch with what he was doing. I would welcome him back anytime.

Ref14290337. He rang to advise his arrival time. He inspected the damage, cleared away the mess and assured me the site was now safe. Told me what would happen next and timescale and gave me a card with reference details. Finally he opened the lid of a new jar of jam that neither my husband nor I had been able to move. Wonderful!

Mo nuur, Ian Smith, Luke Lloyd came out to inspect if I had leak on ref number 14280210

Leigh - 14287685

Leigh came out to investigate pressure loss to our home, he arrived early, introduced himself professionally & helped determine what the issue was, he’s also helped with a follow up visit to completely resolve the knock on issues.

5 stars

Very cool and skilled. Found the meter and checked it’s activity corresponded with our place using the special listening stick. Managed to find our ancient stopcoc with the metal detector. Dug it out there and then. Even managed to reach down into the void to reach the thing even though was up to the shoulder! All on a very hot day.
Then raised the job to get the tap altered to be more safely accessible for future usage. Thank you Stephen Taylor! (14276632)

Job Ref 14289048 - From the moment Nathan Smith arrived, the whole situation began to feel manageable again, despite the long 15 hour wait for Severn Trent which was no fault of his. What stood out immediately was his calm approach, his patience, and the genuine care he showed throughout.

He didn’t just come in and do a job, he took the time to understand everything properly, reassured us, and then got straight to work without hesitation. Seeing him get stuck in, quite literally down in the ground sorting the issue, showed a level of commitment that you rarely come across. Nothing felt rushed, nothing felt like a tick box exercise, it felt like he genuinely wanted to put things right for us.

Alongside Wesley, the level of professionalism and compassion shown was exceptional. They worked with real understanding, especially knowing how difficult situations like this can be for people, particularly the elderly or more vulnerable members of the community. That human approach made a lasting impression.

By the time everything was resolved, the earlier frustration had completely faded, replaced by genuine appreciation. Nathan and Wesley are exactly the kind of people who make a real difference when it matters most, and they set the standard for how this kind of work should be done.

Severn Trent should be incredibly proud to have individuals like them representing their team, they are the kind of people others should be learning from.

I wanted to leave a review to highlight the brilliant service I received from Severn Trent.

After noticing my water bill had jumped from £37 to £83, I contacted them as we’d already been dealing with ongoing issues. Our housing association had previously sent subcontractors to carry out two CCTV inspections, but unfortunately nothing further had been done and the problem was still unresolved.

Kayleigh and Jake came out first and took the situation seriously straight away. They carried out their own CCTV inspection, provided a detailed report, and sent everything directly to my housing association. Thanks to their involvement, things have finally started moving and action is now being taken to get the issue properly fixed.

After this, I had William Dean come out to check my meter as I was concerned there might be a bathroom leak. He was very helpful and made sure to give me extra information and guidance so I could get as much help as possible. He also discovered that the meter reading had been recorded incorrectly following the installation of a new meter, which was really important in understanding what had gone wrong.

Even though we now have to move into temporary accommodation, it’s such a relief to know the problem is finally being sorted, and that’s down to their efforts.

Kayleigh, Jake, and William were all incredibly helpful, friendly, and professional. They gave us all the advice they could, nothing was too much trouble, and Kayleigh and Jake even offered for us to contact them directly on their work phones if we needed any further help or if they needed to speak to anyone on our behalf.

I also want to add that everyone I’ve spoken to on the phone at Severn Trent has been so helpful, understanding, and supportive throughout. If it wasn’t for Severn Trent, these issues wouldn’t have been getting resolved.

Outstanding service from start to finish – thank you so much for your support!
SY79

Came out to fix issue very promptly on a holiday weekend. Wesley (14290216) was very helpful and very happy with service.