SuitsupplyReviews 

Probably the worst customer experience I have ever recieved.

There is an issue with my return, and I've been trying to reach out to them for over a week.

Emailing every day resulted only in AI generated responses, nobody responding on whatsapp, and nobody picking up the call.

I went to suitsupply in January 2026 to get fitted for a custom made suit for my wedding in May 2026. After being measured up and picking the style and colour in early Feb, and after paying over €1000 I was told my suit was being made and would be here in a month or so for final fitting… indeed it was, and it arrived it very wrong. So wrong, that no alterations could fix it and it would have to be remade… but I was told it would arrive in good time for my May wedding… to cut a long story short, 2 days before my wedding I was told it was still being made in China (Not Italy or Netherlands) and I would not have it in time. They said I could have a refund and vouchers as an apology… I eventually got a refund, but no vouchers and a very little rude man at reception told me in not so many words I should be thankful I’m getting a refund. I do hope I meet him in the street soon… I went to Hugo Boss around the corner and although the suit I bought was “off the peg”, the quality was far better, it was actually made in Italy, (not in china with “Italian” materials) and they went above and beyond to do all alterations in 24 hours so I had it in time for the big day. Don’t use Suitsupply!

Very good quality linen, good cut, fair price and fast efficient service.

Awful experience in Stockholm

This company owes me £1,087.00 from an order that never arrived, all the way back in Feb, they have agreed to refund me but never do it, they take weeks to reply. I would avoid them at all costs.

Order 04124751850.

I ordered a tuxedo from Suitsupply that did not fit, so I returned it in accordance with their return policy. Despite the item being returned, I still have not received my refund.

What’s even more frustrating is the complete lack of customer support. I’ve sent multiple emails and called their customer service line several times, and nobody has responded or provided any update. At this point, it feels impossible to get in touch with an actual person.

For a company positioning itself as a premium menswear brand, this level of service is unacceptable. Customers should not have to chase down refunds for legitimate returns. Based on my experience, I would strongly caution others before ordering from Suitsupply online until they improve their customer service and honor returns properly.

Update - I FINALY got my full refund after weeks of chasing their team. Shout out to Hamza for helping! Unfortunatly the poor expirence still stands. Order online with caution. In store is the way to go, you'll meet great staff in store like Hamza.
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Its been almost 2 weeks of no response from there service team. I have contacted them via the whatsapp and email but with no response other than auto generated messages that they will get back to me. I am currently £700 out of pocket from a return that has only partly been refunded. Items were returned over 3 weeks ago now. The customer service is non existant and they claim to be this high end suit provider. Non of the items where customised or worn. (also anothing thing to watch out for)

My Return: No. 04144572193

DO NOT ORDER from this company. I will never reccomend or order from this company again online. And looks like I will have to take it up with Trading Standards to get my money back as they arn't even contactable.

As usuall: flawless service! Thans SuSu!

I had a return request for items that didn’t fit, and I emailed them several times. They took ages to respond, and when they finally did, they said they’d send me a label I was supposed to stick on the return. After I told them the items, they didn’t reply again. I sent emails for weeks, no answer. I had to call and wait an hour on the phone. They then emailed me saying there was a label attached—and there was no attachment! Honestly, it’s a mess. It’s such a shame because they have wonderful quality, great stores, and great clothes—but their customer service doesn’t match their vision.

My original consultation at the Westfield SuitSupply store with Piergiuseppe was excellent. He clearly knew his craft, advised me on fabrics and styling for my Cyprus wedding, and gave me confidence in the process. Based on his advice, I ordered months in advance to avoid stress before the wedding.

Unfortunately, everything after that became a complete mess.

When I returned for measurements and alterations with Kiara, the experience felt rushed and lacked attention to detail. Around four weeks before my wedding, I realised I still hadn’t received any updates. I then spent a full week repeatedly calling the store with no answer, contacted customer service and WhatsApp support, and even messaged Kiara directly with proof of purchase after she said she couldn’t find my order. I was then ignored again.

Customer services eventually told me they couldn’t find any order under my details at all, so I had to travel to the store in person with proof of purchase fearing my wedding suit had disappeared.

When they finally located the order, it turned out it had been placed under somebody else’s name entirely, including another customer’s personal details being attached to my order. Despite the stress this caused, there was no real apology and I was initially told the order couldn’t even be transferred into my own name.

The alterations themselves were also extremely poor. Trousers were excessively long, cuffs were too tight to get on properly, sleeve lengths were wrong, and when we returned for the next fitting the shirts were genuinely unwearable. One sleeve was longer than the other, the sleeves were far too short overall, and the cuffs still hadn’t been corrected despite raising it previously.

We were then told there wasn’t enough time to remake the shirts before the wedding because replacements would take three weeks. No effort was made to find a proper solution other than “we’ll just give you a white shirt.” I explained repeatedly that I didn’t want a refund — I wanted the custom shirts I had designed for my wedding. They refunded them anyway without my agreement.

Even the replacement shirts became another issue. The first one they gave me was clearly too tight, yet I was repeatedly told it “fit perfectly” until I insisted on trying a larger size myself, which unsurprisingly fitted properly immediately.

Then after a two-hour journey home, we realised they had given us the wrong shirts entirely — one double cuff and one single cuff — meaning they didn’t even match for the wedding.

So now, days before flying to Cyprus for my wedding, I have to make yet another four-hour round trip back to London because of another mistake.

What’s most frustrating is this wasn’t left until the last minute. I followed the timeline SuitSupply themselves recommended months in advance specifically to avoid stress.

Piergiuseppe was fantastic, but based on my experience the communication, alterations, order management and customer service at the Westfield branch were nowhere near the standard I’d expect for a premium wedding tailoring service.

Like other recent reviewer(s), I am dissatisfied by the current state of Suitsupply's online customer service. I have reached out multiple times over the past few weeks via both WhatsApp and email, and I have been completely ignored.

My primary issue stems from a very misleading and costly glitch on their website. I have been trying to purchase the Navy Wide Leg Straight Suit Trousers - All Season Pure S110's Wool by Vitale Barberis Canonico in a regular size 50. Because standard sizes were unavailable, the website stated that this size is "only available in Custom Made".

However, when you click to customize the trousers, the website silently switches to a completely different trouser design without giving you any notification or warning. Because I didn't notice this subtle glitch in time, I was misled into ordering customized trousers that were absolutely not my intended choice of design.

I explicitly detailed this problem via WhatsApp and in several emails to their service team over the past weeks, explaining that I just desperately need the correct matching trousers for a suit I purchased earlier. Weeks have gone by with zero response or assistance.

It is unacceptable for a premium brand to have a buggy website that tricks customers into incorrect custom orders, and it is even worse when their customer service team refuses to acknowledge the issue or help resolve it. Buyers need to be extremely careful when using their "Custom Made" feature right now.

Me and my family have been long time clients of Suitsupply and have always appreciated not only the clothing, but also the level of service provided. However, over the past year or so, the online service has turned into complete garbage, and the downgrade could not be more obvious.

Receiving assistance takes ages, and the solutions offered are often not customer oriented at all. In one of their stores, I was informed that the management of the customer service department has changed, and one thing is very clear: they are doing a TERRIBLE job!

Based on the comments across other social platforms, I am certainly not the only one who feels this way. It is a real pity, and I truly hope Mr. de Jong becomes aware of this before the company starts losing more of its loyal clientele and potential new customers.

Would be five star if the communication wasn’t like that. I really like the idea of tailoring your pants and jackets. Their accessories are also good. I had to return some items and there was no communication however besides some automated replies but after a week or so. The company runs good, there’s no possibility of losing your money, not getting your items ordered, or not getting refunded but there is clear lack of communication which can be very annoying and you need to send some emails to get things moving in returns. You can see that they see your messages, they execute the refunds and ship items but no real replies on enquiries. There must have been shortage of employees because 1 year ago their reply was almost instant. Please guys fix that because it’s scary to order like that

Not responding to my request to arrange a return for an order. Communcation absolutely shocking. I am now left out of pocket. AVOID.

Communication from this company was poor from start to finish. I had to follow up more than once just to get basic information, and the responses I received were not very helpful. I also felt the suit selection was limited compared to what I expected, and the overall value did not match the price. A suit purchase should come with good guidance, clear communication, and confidence that you’re getting a quality product for the money, but this experience felt disorganized and frustrating.

I live in the greater area of Stuttgart, Germany and was looking for a new summer suit. My appointed customer serviceman Mario is a high professional cloth designer and very friendly person. His advises and proposals are unpriceable. Today I picked up my customer made suit, fitted perfect and even other customers in the store gave compliments. Great experience and all thumbs up.

The fit for my suit was terrible after ordering the recommended size. It took a week to get a response to my email regarding sizing questions and calling results in sitting on hold for long extended periods waiting for a representative. Returning was painful as the paid tag was not in the box or I at least could not find it so in turn I had to wait on hold for 30+ minutes to get assistance.

There were DOZENS of options to customize my suit -- I have never known I had so many choices! But when I received the suit, I was horrified. I determined how many millimeters from the edge I wanted the stitches, the shape and color of the buttons, the shape of the lapel, and many other customized options. But there is a silly curved swoop on the top fake pocket, and I was never told about that. The most bizarre curvy swoop on an otherwise classic suit with straight vertical and horizontal lines. I was never given the option to have a regular top breast pocket, because there IS NO OTHER OPTION! Suit Supply FORCES all customers -- regardless of the many other style elements we are allowed to customize -- to have the one, single pocket design. And it clashes with the other lines I chose on the jacket. WHY??? I refused it. A lot of time wasted, and a potentially good business model, ruined by one odd quirk -- every suit HAS to have a boat shaped top pocket. DON't WASTE YOUT TIME.

I've bought many things from SuitSupply and thankfully has never needed to return. Spent over $500 on a wool bomber jacket. Removed tags and packed for a work trip. The fabric is extremely rough - I wear wool all the time and it feels more like an old feed sack thank any wool I’ve ever worn. Reached out to return and told I couldn't because I removed the tags - policy. Wow, understandable for a brick and mortar, but shocking for a company that ships most of its sales. I will never take a chance with SuitSupply online ordering and highly recommend others use extreme caution.

No news from them after a return parcel was sent and received by their warehouse. I tried email and WA messages, but there was no answer. order 04142110869

never happened before, but this is quite upsetting.