SunGod Reviews 

3,586
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 432 reviews, most reviewers were somewhat happy with their experience overall. Consumers often praise the attractive look and reliable comfort provided by these products during daily use and outdoor activities. Many buyers appreciate how helpful and responsive the support team usually is when sorting out replacements or warranty claims. Some reviewers were not happy with slow response times, mentioning long delays and difficulties getting updates on pending shipments. Consumers also pointed out that trying to resolve issues regarding delivery delays or product defects can sometimes become quite frustrating. A few individuals experienced poor communication and felt ignored when attempting to contact customer care for assistance.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and performance, often praising the... See more

Customer service

Reviewers mention mixed feedback about customer service, with many customers praising the exceptionally... See more

Order

Clients share ambiguous opinions on order experiences, as reviewers express a mix of frustration and... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on the construction of the sunglasses are... See more

Response time

People report ambiguous experiences with response time, highlighting a split in how support requests are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery lost thanks to Evri, took a few days to eventually get through to Sungod customer care but when they did reply they quickly resolved the lost delivery and I had the items next day.

Rated 3 out of 5 stars

I like the fast Delivery from the UK to Germany, the glasses arrived fast and Safe with DHL. The sunglasses themselves are looking good, I configured me some Miras with blue glasses the most expensive... See more

Rated 5 out of 5 stars

2 year old pair of renegades had a busy life then got crushed ina shoulder bag and the frame broke-- replaced via the lifetime guarantee in 48 hours- what a sterling and unique service- well done

Rated 5 out of 5 stars

Put the shades (Renegades) to one side, they are great! It’s the customer service that gets 5 stars. Following my order I was advised there would be a delay with the delivery, for no there reaso... See more


Company details

  1. Sunglasses shop

About SunGod

Written by the company

At SunGod, we create performance eyewear for Bike, Run, Snow and Everyday.

We're driven by our mission to See Better: better products, with a better customer experience, that are better for the planet. All SunGod eyewear is certified Carbon Neutral and backed by our Lifetime Guarantee.

Shipping worldwide.

Contact info

3.7

Average

TrustScore 3.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(3,586)

437 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Id think twice about buying from these

Id think twice about buying from these! Pay extra for 48hr delivery and they dont arrive. Customer service is none existent and always met with an ai chat bot. Very poor and im surprised they're endorsed by lando norris! Ordered friday 31st at 5pm so I get it was late so no order processed until monday but its wednesday 5th and still had no confirmation or any reply from emails/messages

5 August 2026
Unprompted review
Rated 3 out of 5 stars

Bad Quality, Looks good.

I like the fast Delivery from the UK to Germany, the glasses arrived fast and Safe with DHL. The sunglasses themselves are looking good, I configured me some Miras with blue glasses the most expensive ones with the 8KO lenses, but they are Not worth the high price, I already had to replace the frame once cause it broke at one of the screws. The lenses also have scratches and some black spots already, for that price absolutely ridiculous. Look 10/10 Quality 4/10

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Replaced sunglasses

Bought sunglasses for a Christmas gift where the sale was buy one get one free, amazing deal. The end of one of the arms got caught and snapped off. With their lifetime guarantee I was able to file a claim which they were very good in their prompt communication. In the process of sending them back, they got lost in the mail. When I informed Mariamme from Sungod about this and was about to make a claim with Royal Mail, she mage the decision the send me a new pair. Very happy with this result, would highly recommend their products and customer service is excellent. Very happy customer.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish sunglasses look nice fit nice…

Rubbish sunglasses look nice fit nice however beware the lenses look like they have been ground up in a bag of rubble for a week after just 2 months of careful wear. Contacted via their instant messenger on their website, no response. Left comments on their Facebook no response and DM on Instagram no response. So I'm £65 down with a pair of shades that I wore for 2 months. Never mind that's life

25 April 2026
Unprompted review
SunGod logo

Reply from SunGod

Hi George,

We're really sorry to hear you're disappointed with your sunglasses, especially after only a couple of months of careful use. That's certainly not the experience we want anyone to have with SunGod.

We're also sorry to hear you haven't received a response through the channels you've tried. We'd really like the opportunity to put this right for you.

If you could send us an email at support@sungod.co with your order details (or reference this Trustpilot review), our team will be more than happy to investigate what's happened and help find a resolution as quickly as possible.

We hope to hear from you soon.

Many thanks,
Ryan

Rated 1 out of 5 stars

Abysmal customer service

A brand stands up to its claims when it responds promptly to product issues. I recently bought a pair of Velans with
Frosted Glacier Blue with 8KO IRIS HV Blue coating as this was the recommended for water sports. They don't have the reflective quality required. Without the packaging it's not possible to return the item. I asked if they could recommend a different lense which I was happy to pay for. No response. Disappointed 😞

29 July 2026
Unprompted review
SunGod logo

Reply from SunGod

Hi Tony,

We're really sorry to hear there's been some confusion over the lenses you've received and that you've been left feeling disappointed.

If you're unhappy with your sunglasses, we'd be more than happy to help. We can certainly look into arranging a return and discuss alternative lens options with you!

I haven't been able to locate your enquiry in our inbox, so if you could drop us an email at support@sungod.co with your order details (or reference this Trustpilot review), I'll personally make sure we get this resolved for you as quickly as possible.

We look forward to hearing from you soon.

Many thanks,
Ryan

Rated 5 out of 5 stars

Excellent sunglasses

Excellent sunglasses, I’ve had them for several years now. The 8ko lenses are amazing to run in.
Beyond brilliant customer service - I had the frames snap on me and they are replacing the frames in line with the lifetime guarantee.
Love them!

31 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service and delivery

Awful customer service. There doesn't appear to be any ability to communicate with a human agent in real time. You just get sent around in circles by the irritating and unhelpful chatbot until you (again and again and again) get asked to send them an email. Which they will respond to in 3 days. Well that doesn't help me when I paid for 24h delivery, and 24h later they've still not handed the parcel to the courier, despite sending an email saying it had been dispatched alongside a tracking number. I only ordered on the basis that they could deliver next day. Now if/when the glasses arrive and I try to return them (because they didn't arrive in time for holiday) I'm going to be told that they won't take them back because they're "custom".

30 July 2026
Unprompted review
SunGod logo

Reply from SunGod

Hi Peter,

We're really sorry to hear about your experience and completely understand how frustrating this must have been, especially when you'd ordered with the expectation of next-day delivery.

We're also sorry for the confusion around our chatbot. If Sol isn't able to answer your query, it creates a support ticket for our team to respond to by email rather than connecting you to a live agent. We appreciate this wasn't clear and apologise for the frustration it caused.

We'd really like the opportunity to look into your order and help resolve this for you. If you could email support@sungod.co with your order details (or reference this Trustpilot review), we'll investigate what happened with the dispatch and discuss the best way forward.

Thank you for taking the time to share your feedback - it helps us improve the experience for all of our customers.

Many thanks,
Ryan

Rated 5 out of 5 stars

Second review

Second time ordering from SunGod.
Had a few issues the first time around, but eventually received outstanding customer service, so thought I’d give them another shot.

This time around, everything was perfect. Prompt dispatch and delivery and the glasses are excellent.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer services

Initially was sent sunglasses with the wrong lenses, however once I got in contact with Mariamme in customer services, she responded quickly and arranged an express delivery with replacement ones.
Very happy with my renegade glasses. Got a free pair as well.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer services from this…

Amazing customer services from this company especially Mariamme who helped me with a return and because all the dhl collection points where I live they paid for royal mail signed for which I was not expecting and the lifetime warranty is amazing and the sunglasses are so nice highly recommend this company

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great support in a case of lifetime…

Great support in a case of lifetime warranty replacement for the lenses: professional and very fast. The product (Velans) I like very much also. Great quality and ease to change lenses for night rides with bike. Clear recommendation from my side.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Order swiftly sorted. A brilliant company!

The customer service from Mariamme was nothing less than brilliant. I had a small issue with my order (brilliant glasses, by the way) which Mariamme swiftly corrected and had posted in no time at all! If only all customer service was this good! I'll definitely be ordering more glasses from SunGod safe in the knowledge that should any issues arise, I can count amazing customer service like Mariamme's.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Sold out Renegade McLaren Papaya Edition sunglasses

I recently contacted SunGod after purchasing a pair of Renegade McLaren Papaya Edition sunglasses from the Official F1 Store at Silverstone during the British Grand Prix. Unfortunately, when I got home, I discovered the box was empty and the limited-edition sunglasses had sold out online.
Mariamme was incredibly helpful from start to finish. She took the time to check with the warehouse and managed to locate a spare pair, which she then arranged for me. Her communication was friendly, professional and proactive throughout the entire process.
A huge thank you to Mariamme and the warehouse team for going above and beyond. It's rare to receive this level of customer care, and it has reinforced why I'm such a fan of both the products and the brand.
Highly recommended. Thank you, SunGod!

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant, great quality.

I seem to be working my way through the entire SunGod range. Incredible optics/quality. After years of buying Oakley and Ray-Ban, I was a little nervous about buying something that looked too good to be true. On the odd occasion when something is not quite right, the customer service is second to none. Abby and Sophie are aweseome!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend sungod more

I cannot recommend sungod more. They replaced an old pair of glasses (nearly ten years) due to an issue more than wear and tear. I'm not sure any other company would do that after such a long period. Their support staff are excellent and thorough. I won't be buying any other sunglass brands. I highly recommend everyone else tries them out.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality!

I asked if the order could be delivered two days before the scheduled delivery date, and they actually managed to deliver it three days early. Excellent service!

The glasses I ordered are fantastic—both the Renegades and the Miras.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from SunGod!

Great service from SunGod!
The ear sleeves had come off my glass and been lost. So I contacted SunGod and they despatched a replacement set, right away, via currier without charge.
The glasses (my main set is used during hang gliding) are great and so is the customer service.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy

Placed my order and it as dispatched and arrived within a few days.

Ordered the Renegades with extra polarisation, look and feel are superb, and for me worth the money. I don't squint in the sun like I did with my old sunglasses.

Time will tell how they last, but for now I'm very happy with them.

16 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look