SunGod Reviews 

I love their glasses and goggles. They look great but they are also quality products. When there are any issues, they have a lifetime guarantee. Their customer service team are excellent.

had an issue that, in all honesty, might actually have been my fault — but the way Mariamme handled it was outstanding. Her communication was clear, friendly, and incredibly professional throughout. Nothing was too much trouble, every message was prompt and helpful, and she resolved the matter quickly without any fuss or judgement.

It’s rare to come across service this good. Absolutely brilliant. Thank you, Mariamme.

What an incredibly refreshing customer experience from Sungod. I have purchased a few pairs over the years and they never disappoint but when I broke my favourite pair they replaced the frames for me. They made everything easy and responded quickly. Great company and lovely staff.

How does one sort out being sent the wrong sunglasses? Had a useless response from Sol (AI) and a question from a customer service human which I responded an hour or so later and since nothing. Emailed them again, no response. First notified the company about the problem 7 days ago. Yet to be told how the problem will be resolved. Given the current timeline I think I will be lucky to have the correct sunglasses 2 weeks after receiving the wrong ones

Great experience of the lifetime warranty and getting a replacement quickly and without hassle 🤩

Ordered straightforward sunglasses (not prescription) nearly a fortnight ago. Received order confirmation and nothing more. No, I do not want to "chat" with "Sol" the AI bot again thank you very much. It seems impossible to get a response and each time I send a message I'm told that it will go back to the end of the queue. Not at all happy with this experience.

Things have changed as it usually does with most companies, I don't know if they were bought or what happened but it seems the custome servie has really taken a plunge.

You used to be able to log in and see your order and claim the lifetime warranty easily. I previously had to do it, and the service was impeccable. Now you no longer have that account, and i haven't heard back from anyone in 5 days. This is a real shame

I bought a pair of SunGod Vulcans sunglasses two years ago, and my overall experience with the product was good. Last week, though, I accidentally damaged one side of the frame. I considered buying a replacement frame, especially since I own two lenses and interchange them when needed. I visited their website, and I found the replacement area. From there, I found a page dedicated to the Vulcans, and it was very clear that the top frame kit was the one being sold there. I checked the entire page many times, including the "in the box" section, to ensure I'd get what I was looking for. The section says: SunGod Vulcans (with an image of the top frame and nosepiece) + Nose pad pack (three alternative pads). Since the ear socks were damaged as well, I also added them to the package. The total was CAD $77 including shipping to Canada. The next day, I had to pay $23 for import duty. The final price was exactly $100 to get the sunglasses back on the road again. However, when I got the package five days later, what I got was ONLY the ear socks and the nosepiece. Again, I read the entire page, and there's nowhere they say they're selling ONLY the nosepiece for $40. The entire page is around Vulcans, showing the frame measurements and details, and the "in the box" section is very clear: "SunGod Vulcans™ - Guaranteed for life". For me, this is so clear that they're selling the frame kit (top frame + nose piece). But if I was the one who misinterpreted the page, even though the package came with missing nose pads. The "in the box" section is very clear about the "3 alternative sized nose pads to find your optimum fit". The ONLY ONE nose pad I got came with the nosepiece. No extras AT ALL.
I attempted to get support from them. I started a conversation with their AI agent, which told me it would "pass your message to the relevant member of the SunGod team who will respond as soon as they can!".
Since then, I have been in limbo. No messages back, no emails, nothing. I’ve never felt so fooled this way. SunGod is an absolute scam, as they have no customer service, their products are ridiculously pricey, and the website is built to mislead customers and make the user journey a complete fail.
Now, what I have are two lenses, two nosepieces and an extra pair of ear socks that are absolutely useless without the frame, and probably will be in the landfill soon. That's a real shame, so I just wanted to make potential customers of this brand aware and to rethink your buying decisions. It might be worth visiting a local shop where you may find real customer service that may be able to help if you need. Also, opt for well-known brands to avoid dealing with this kind of brand. So stay away from SunGod if you can and care about your money.

I have to say this company has absolutely fantastic customer service. I had a problem with my sunglasses when they arrived, and the SunGod team worked to fix it immediately with no questions asked. One email was all it took to start the process, which was brilliant. It was easy, streamlined, and without hindrance. They honour their Lifetime Guarantee (Honestly, I don't know anywhere else that offers a generous guarantee) without question, and even though it didn't go as intended, it was rectified straight away again at no additional cost to me. While the overall process took a little longer than I expected, it was all worth it in the end. I have the sunglasses I wanted, they look great, and I know that they are guaranteed for life.

Unfortunately, I was unable to return my SunGod sunglasses because they were supposedly considered a “custom design.” In principle, I can understand that individually made products may be excluded from returns.

However, SunGod’s configuration system is clearly based on a modular approach: you choose an existing frame model and combine it with different lenses and other standard components. Most importantly!!!! -> Replacement lenses can even be ordered separately afterwards.

For that reason, I do not understand why the individual parts of a so-called custom order cannot simply be returned to SunGod’s supply chain. After all, this is not a product with a personal engraving or a genuinely one-off, made-to-measure design.

What makes this particularly frustrating is that, in order to use the sunglasses properly, I would now have to spend around another €100 on replacement lenses. That would effectively make the original €120 purchase (for frame and glases) a complete waste of money.

I find this return policy highly customer-unfriendly and, in this case, difficult to justify. Anyone considering an order should therefore think very carefully about which configuration they choose. - Do not expect to be able to return your order — even though a reasonable return option should really be standard nowadays.

I already love my Ultras, but managed to lose the nose pad. I contacted Sungod to enquire about how I could get a replacement, as I couldn’t see the part I needed listed on the website. The next response was an email telling me that a new part had been despatched to my address free on charge! Very impressed!

Delivery was slow for an order placed in May and this was my first experience with Sol - the AI Gatekeeper. Absolutely infuriating. They just spun me around in circles and kept responding with inane irrelevant answers. Eventually the situation was solved; late delivery apparently because of a shortgae of part.
Just ordered some Tempests, and I have received the Renegades. Emailed last night and Sol got back to me. It will be dealt with, may take 3 working days, and don't send any more messages or you will go to the back of the queue. Duplicitous customer service set up. Company make a mistake, should be dealt with the next working day. SunGod way back delivered great service, not anymore.

Having been a customer since 2021, I’ve used the same pair of glasses. Through that time, I’ve damaged/lost parts of lenses, arms and nose pieces. All replaced with no hassle. Recently I contacted them to do another arm replacement and found that they’ve disconiuted the model I originally bought. No bother they said, pick a new model and colour and we’ll replace them.

Sun gods customer service and commitment to their life time warrant is amazing, you’ve got a customer for life!

Great service and lifetime guarantee. Clear communication and replacement pair on the way 👌

I originally bought some sun god sun glasses at the start of last summer and had a great experience- fast delivery, great product, could not fault them. I lost them whilst abroad last month so did not hesitate to buy again, this time 2 pairs.
But since I placed my order the experience has been appalling. It’s 2 weeks since my order, the shipping tracking says “there is a problem” and I’m left with “Sol the chat bot” who’s gonna f no use to anyone. I’ve tried asking Sol to find a human, I’ve tried social media to get a response but nothing.
I’ve seen similar reviews here from May with promises of improvements but here we are in July and I’m facing the same as other people. Hopefully someone can contact me and rectify this, first id like my order and then hopefully my review can help you sort out the basics.

Very happy with my Sun Gods! When I had an issue with a pair, the customer service was very quick and efficient

I'm a fanatical cyclist and already have a couple of pairs of Sungod's (you can never have too many!).
Ordered another pair that happened to be out of stock but Sophie in customer experience allowed me to pick a replacement pair and all was sorted swiftly and efficiently.
The true reflection of any business is how they operate when things go wrong and in this case Sungod customer service was all over it!

I have three pairs of Zephyrs and a pair of Vulcans. All on 8KO lenses. They are incredible. I have used the warranty for one pair and was sent a fresh pair as the model I had was discontinued (I think they would have replaced anyway), and didn’t have to pay for shipping. SunGod are my people. I’ve recommended them to friends and haven’t heard of a bad experience. They are always complimented - particularly the Zephyrs look bad*ss. I use them for exercising, drinking, socialising, they dress up nicely, they dress down casually. Keep up the great work.

Ordered two pair of sunglasses. They advertise that orders will be dispatched the next working day. Still waiting for a shipping email a week after. Waiting for a response but service is really disappointing. I have bought from sungod previously and everything was great but really disappointed with the service this time. Hopefully the order turns up eventually!

Love my SunGods really impressed with the glasses, even more impressed with the customer service. I was involved in a head on crash and damaged my glasses (amongst other things) but Sophie and Jess were amazing, replacing them under warranty and making a crap situation slightly better. Many thanks guys!