Sun Island Tours Reviews 

267
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

From start to finish my experience was faultless. Nothing was ever a problem, I felt safe and informed at all times. I would have no hesitation to recommend the tour company and product. A fantastic... See more

Rated 4 out of 5 stars

Sun island tours provided great service throughout my Greek island tour. It was well organised and the tour guides were very informative of sites visited along the way. Sunquest organisers oversea... See more

Rated 5 out of 5 stars

I loved the fact that this is an Australian company and I can pick up the phone and chat. Emails are great for those strange questions. Your reservations staff were fabulous too. They understoo... See more

Company replied

Rated 4 out of 5 stars

We did a Turkiye tour with Sun Island. There is a lot of info, very informative, experienced guides. We could have done without the sales pitches - felt quite pressured to buy jewellery, ceramics. Su... See more

Company replied

Company details

  1. Tour operator
  2. Cruise agency
  3. Travel agent
  4. Travel deals

About Sun Island Tours

Written by the company

Sun Island Tours is Australia's leading niche wholesaler for the Mediterranean & Middle East, with over 30 years of experience. 


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

267 reviews

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Asks customers to review

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Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(267)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Sun Island Tours

Thank you Sun Island Tours
Just last week we returned from our 3 week holiday to Venice, Ljubliana (Slovenia) & Croatia.
My husband has never really had the desire to travel to Europe and when I asked him if he wanted to go, he responded ‘not really, but you just tell me when & I will have my bag packed’.
I was really worried what his thoughts were. Not only could I see that he was having a good time, he told me that it was a great family holiday. Having a background in the building industry, he was amazed with the buildings, the feature, textures and the construction of them.
Still being a bit budget conscious, you recommended Hotel Malibran in Venice that was European 3 star. I wasn’t sure what that meant, but it was clean & comfortable. The breakfast was included and was enough to give us a great start to the day. We stayed approx. a 10 min walk from San Marco and I think it was a better location. Loved exploring the back alleys.
Although we took up your recommendation of Ljubliana in Slovenia, this was the place I was concerned about. After now ticking this off my list I can only describe Ljubliana as a scene out a romantic move, stunning! Side note – I might have to revisit as we had a half pouring raining afternoon and I didn’t go on the funicular to the Castle. The half day tours to Lake Bled, Postojna cave & Predjama castle were perfect and just the right amount of time. City Hotel was close to the old town, great stay & yummy breakfast.
From here we took the train to Zargreb (another experience that I would 100% recommend).
Short stop in Zargreb before we went to Split via Plitvice Lakes. Plitvice is worth the visit.
We booked a 7 night small boat cruise from Split to Dubrovnik. I loved every single port. The crew were great and the Cruise Director was kind enough to recommend some family friendly restaurants. A travel tip for your clients – they will do your washing on board and it is only approx. $30.
A highlight for my daughter was the island of Vis and visiting the locations of were they filmed Mamma Mia 2.
At the end of our trip we stayed 2 nights in Dubrovnik. Thank you for booking us into Hotel More! Spectacular in every way. Whilst there we enjoyed an afternoon at the cave bar watching the sunset for my daughter’s birthday. Probably the best day of my holiday.
We can’t thank you enough for the fabulous family holiday that we have just had. Your staff looked after every detail and I’m looking forward to booking my next holiday with you.

23 October 2019
Unprompted review
Rated 5 out of 5 stars

Katie was amazing

Katie was amazing, very quick to reply and gave me all the information I needed, even got the booking locked in for me while I was chatting to her!

1 October 2019
Unprompted review
Rated 1 out of 5 stars

No one bothered to answer me when I…

No one bothered to answer me when I asked questions.

7 September 2019
Unprompted review
Sun Island Tours logo

Reply from Sun Island Tours

Hi Pat,
Our Live Chat application was not in use, as it was Sunday, and the chat only operates Monday - Friday.
Apologies for this but hopefully you were in contact with us during our business hours and we could facilitate your request.
Thanks
John @ Sun Island Tours

Rated 5 out of 5 stars

Land tour from Dubrovnik to Dubrovnik…

Land tour from Dubrovnik to Dubrovnik through Croatia, Bosnia & Herzegovina and Serbia (with a side trip to Montenegro) organised through Sun Island Tours.

Brilliantly organised and executed. Well-paced road trip, excellent driver and fabulous tour guide (Mirjana Vukusic - funny, knowledgable, great personality). Mirjana ensured everything ran smoothly and was a great resource for shopping. She also regularly followed up a lost bag and made sure that when recovered it was forwarded.

Local guides in Mostar, Sarajevo, Belgrade and Split gave us insight into the history and recent troubles of the area.

So much history.

Cannot speak highly enough of Sun Island and their local representative, Atlas Tours.

Now have Sun Island on 'speed dial' in anticipation of our next trip.

18 August 2019
Unprompted review
Rated 1 out of 5 stars

the price quoted for a solo traveller…

the price quoted for a solo traveller is 3 times higher than twin share.
how can the company justy this outrageous difference?

6 August 2019
Unprompted review
Sun Island Tours logo

Reply from Sun Island Tours

Dear Barbara,
Thank you for your review but I dont believe it constitutes 1 star.
The price we quoted for you is for high season. The from price listed on our website is based on twin share in low season. If you compare the high season twin price it is actually 50% more, not 300% more, which is in line with any companies single supplements.
Hope this is clear. If you would like us to quote on a cheaper and lower season, please contact us.
Thanks
John @ Sun Island Tours

Rated 5 out of 5 stars

review

good experience, quick and easy on the online chat system

5 August 2019
Unprompted review
Sun Island Tours logo

Reply from Sun Island Tours

Hi Brooke,
Thank you for your feedback and support.
Regards,
Zoe @ Sun Island Tours

Rated 5 out of 5 stars

Quick Response

Quick Response

Chat was great. Answered by question quickly and even was able to organise a consultant to send me through a quote quickly too. Very happy

1 August 2019
Unprompted review
Sun Island Tours logo

Reply from Sun Island Tours

Thanks Laura,
Chat is a great way for super quick quotes and replies.
Thanks for the support.
Zoe @ Sun Island Tours

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