Sunsynk Reviews 408

I came across a technical issue, they set the expectation and able to achieve earlier.

Vignesh got my software problem sorted in a couple of minutes, very easy interaction.

Great customer service in resolving an issue that occurred at DST hour change. It was resolved within 5 mins by Support on Chat; very impressive!

Did a online chat as my system was not working and within minutes the lady found the issue and sorted it just a firmware update needed and was done in 5 minutes.
Top lady can’t thank her enough.

Great support, quickly answered the chat and all sorted

Fantastic One Line Chat and service - my Sunsynk App and System had not updfate with Time Changing from Winter to Summer - had a on line chat and the Sunsynk Agent resolved it with an update ...very quick and painless

I spoke to a person. They were very helpful, and talked me through the problem. Although the problems didn't originate with the solar panels I needed their help to rectify the problem.

Brilliant, quick customer support. Live chat always seems to be available and sort any issues quickly and are advice given is always good. Thanks for the brilliant customer support, it is appreciated!

The remote team is always there to assist and guide you, very proffesional thank you Abey Babu

Having gained the attention of customer services at Sunsynk and ownership of the communication and the problem Nikki made speedy progress in implementing an update to the firmware and restored my faith in dealing with Sunsynk having been trapped inside their chat line system.
Thanks Nikki

I just had an amazing support experience setting up my export tarrif. Couldnt have been better, helped me to understand what was going on and get eveything set up.

My SunSynk inverter was damaged by a ham fisted installer ( coms wire yanked out bringing the socket and part of a printed circuit board with it). SunSynk repaired it, tested it and returned it to me within a week on the warranty! Excellent customer service and communication, very good product and company.

Support from Anna was amazing. Quick and very efficient.

I’m quite upset with Sunsynk. I have had my system for just under two years at a cost of £12k

The system broke down and after countless messages back and forth with Sunsynk I had to get an installer to come out to my house to diagnose the problem

I had to pay for an hours labor for a diagnostic which I understand needs paying

The installers then spoke with Sunsynk who said there was a fault with the system and the inverter needed to be sent back for repair. But now Sunsynk refuses to pay for the labor even after admitting there was a fault with their equipment

So I’m now £328.80 down on something they should have covered

So keep in mind if you spend thousands on a Sunsynk system the warranty isn’t what it’s made out to be and I do not recommend this company. They are very helpful when you want to buy something but don’t want to know when there’s a problem

I had a query about a new feature. Contacted Sunsynk by phone who suggested I try "Chat" and guided me how to do it (which I did). The chat support operator was most helpful. As they say - Sorted.

It is not often Tech support Teams gain praise but they should.

We have fitted Sunsynk inverters and batteries for the last five years and so have been there as Sunsynk has expanded and grown into the UK market. The Tech Support Team has always been responsive and helpful but as Sunsynk' s business has grown the service has not only kept pace with this growth but has evolved and improved. The service and team should be commended.

Another area of after sales service of considerable importance is warranty. Unfortunately things do break and when they do you want reassurance that the warranty repair or replacement is there. I have found the warranty support to be excellent.

Well done.

Always get a quick response from the Oparators. They give comprehensive feedback applicable to my question and assistance.

Rahul.R Sorted my issue within 1 minute and very professional, thank you.

Great technical support. Firmware upgrade was accomplished in a short time.