Sunwing Reviews 

Cuba Starfish Jibacoa
The very old hotel has been restored in its own way. But there is a lot missing. I do not recommend you to come in any way. The leftover food is always delivered the next day. The staff are good, but there is nothing they can do. When there is no coffee left, customers are told there is no coffee. He says bring your own coffee and let's do it. I would definitely recommend it elsewhere.

I recently had the unfortunate experience of booking a last-minute stay at the RIU SF through Sunwing, only to be scammed and left in a state of utter disbelief. Here's what happened:

Upon checking in the next day, I received the usual necessities like a bracelet and documents, feeling excited about my upcoming stay. However, my excitement quickly turned into frustration when, at around 3:30 PM, I was informed that my room had been inexplicably canceled by Sunwing.

To make matters worse, the staff at the hotel refused to investigate the reason behind the cancellation or even make a simple phone call to rectify the situation. In front of other guests, they callously cut off my bracelet and informed me that my reservation no longer existed. It was a shocking and humiliating experience, to say the least.

I tried to reason with them, showing them the charge from Sunwing on my card as proof of payment. However, they insisted that I would have to rebook with them at the front desk and, to add insult to injury, I was charged in pesos. The math didn't quite add up, but I felt trapped and helpless. What other choice did I have? Sleep on the streets?

To make matters even more frustrating, the RIU charged me an additional $350 for the three nights, on top of the payment I had already made to Sunwing. It has been a week since this ordeal, and neither Sunwing nor RIU has bothered to respond to my concerns or provide any sort of resolution. It's disheartening to realize that I may have fallen victim to a well-executed scam.

In conclusion, my experience with RIU/Sunwing has been nothing short of a nightmare. The abrupt cancellation of my room, the lack of assistance from the hotel staff, the unreasonable charges, and the complete absence of any response from both companies have left me feeling cheated and taken advantage of. It is clear to me now that this whole ordeal was nothing more than a carefully orchestrated scam. Beware of booking with RIU or Sunwing, unless you want to be subjected to a similar experience.

TERRIBLE EXPERIENCE
I needed to make a change to my booking. Just change the date/hotel in the same city.
Well, it took my 5 phones to Sunwing speaking with multiple agents. Getting disconnected, transferred, put on hold over and over. Given conflicting information. Told that they only take in-bound calls, they will not call or email me. That there is no manager available to assist me -- everytime I called in. Was told that they can not help me as they are not authorized to and there is no one that can. I asked for contact information to some level of management and they told me to just leave a complaint on their website and someone will contact me in 30-60 days. The agents continued to talk over me and not listen to my concerns. I am speechless!!
After 8 hours and mulitpy phone calls I still do not have my problem resolved.

If there were a negative scale for measure, it would certainly be rated correctly. At one time we had booked a vacation through Sunwing to Cuba and the exact same delays started … we were delayed several hours at the airport this time, when we finally sat at our seats, we learned Sunwing had doubled booked 36 couples on our flight! We continued to wait over 3 more hours u til all peoples seats were reissued and assigned. It was not a great flight over if you could imagine! When we arrived (4 hours behind schedule) we were told we cannot leave the plane and to remain seated as the ground crew was to “connect” to the plane??? We waited another 45 minutes. And of course it nice we got the go ahead to leave, the Stewards weren’t able to open the door. UNBELIEVABLE!!!!!!!!! Yes, the entire plane on WG577 were fit to be tied!
Upon our departure home iwhxih I am currently writing, we been notified of three delays, our initial
Departure was 2:20pm, then 2:40 and we were just notified for departure at 3:50 pm. I’ve contacted Sunwing and of course an automated reply of the usual responses as predicted. The public needs to boycott this company and drive it k to the ground. The service is poor the flights and delays are disgusting and frankly disappointing. We will
Not be flying Sunwing ever again and my how’s is this company will close down!

Really bad with Compensating
For the days lost on vancation because of there delay at first then technical issues and then they lie the next day and say it's because of safety reasons, so they don't have to give any money back and one day lost of vancation stuck at home.
Lost 1 hole day of vancation. On the way back home delayed again going back sitting at airport till 2am at night and had to check out of hotel with all are luggage at 11 lunch time. Had no idea where to go with my baby and all the luggage no room. Horrible.
My number is 204-509-1388
Please call me.

Sunwings false advertising for Fantasy Island Beach Resort in Roatan. We are presently staying at the Fantasy Island resort and will list the pros and cons..
Pros: nice beach and calm waters.
Great dive shop
Nice pool
Kayaks
Friendly monkey on site

Cons: It took over an hour to check us in. We were standing outside and got bitten by many mosquitoes while we waited to be checked in. We were not greeted with a fresh cocktail upon arrival as the brochure says. Luggage arrived on a separate truck almost two hours after arrival.
Food: Poor selection and cold. Long lines for the griddle. Slow to replenish empty food trays. No wine offered at dinner. Servers are lazy and slow to set up tables. With the exception of a young man called Earnel. He was very attentive in every way.
Drinks: Typical resort selections. However, if you need Diet Pepsi it is $2 usd. Bottled water is $3 usd. Oh and bring regular tea bags.
Accommodations: very old and tired. Badly need updating to 21st century.
Entertainment: Non existent. Karaoke advertised but didn’t happen. Bars close at 10pm. And no late night snacks available. Loud hip-hop music blasting from the lobby bar all day. Can’t sit in the lobby bar area and have a cocktail without being bitten by scores of mosquitoes.
Snack bar opened for one hour mid morning and one hour in the afternoon. Snack bar burgers were burned to a crisp and inedible. Wifi is available in lobby only, so if you need to access the wifi bring plenty of bug spray because the lobby is plagued by mosquitos. Reception lobby should be periodically fogged for mosquitos. Massage offered at $85 usd for one hour. Beach bar was closed most days.

To summarize it is definitely not worth the money and Sunwing should remove this resort from its offering. They are cutting corners in every way they can. It is beyond repair and should be torn down and rebuilt. No proper management or supervision. Sunwing rep was never around to answer questions. Don’t waste your hard earned money on this resort. I honestly think that some of the good reviews are fake.

Very bad experience on the plane, flight WG 2743 from montreal to cancun.
The flight attendant Nathalie was very impolite and start to scream on me because I changed my seat.
Sunwing should give a course of costumer services for this non professional woman.

My family went to Cayo Coco with Sunwing. We always take the 6:00 am flight to enjoy half of the day in the beach. The plane did not leave till 11:30 am. We were in the Tarmac ready to take off when the pilot noticed a problem with the engine . The plane returned to the parking for the engineers to repair it. They couldn’t. We had to change planes; however, by then the crew had to be changed. The excuse is that being Sunday, there was no crew available. Clearly the airline does not have a contingency plan in place for these situations. I am sure that this has happened before and they should have learnt from it. During all this there was no communication. We had other passengers that were at the airport restaurant with Sunwing $15 vouchers. If you did not ask for them, you did not get them. In addition to driving passengers by bus to a separate terminal that is old and limited choices from duty free to restaurants, the planes going to Cuba are old. In the way back the tunnel bridge to disembark was not working at the Toronto airport. We had to wait in the plane. Clearly planes, airport terminal and other equipment require major overhauling and maintenance. Unfortunately, Sunwing’s competitors fly less frequently to my preferred destinations. I will definitely avoid flying Sunwing in the future.

So sick of this disgusting airline .Always something wrong.Specifically Booked a direct flight then they change it and add a stop in Calgary .Adds 4 hours of time that was not agreed upon..Flown with them over 10 times and I cringe every time we use them.I Hope this place goes broke.

Several years back, we flew on a Sunwing package to Runaway Bay, Jamaica.
We bought several excursions from Sunwing before our trip as we were able to pay in Canadian dollars.
Anyhow, once we arrived at our hotel in Jamaica, we met with the Sunwing rep who informed us that several of the excursions we bought in Canada were not being offered by Sunwing at our hotel. This was a huge disappointment to say the least; we showed the Sunwing rep in Jamaica the Sunwing magazine from Canada with the excursions that we had prepaid in Canadian dollars. The rep did her best to accommodate us and she arranged for Sunwing to provide us with an air-conditioned van and driver and tour guide for a whole day free of charge so we took advantage of that.
I would never travel Sunwing again nor would I recommend them as they nickel and dime you for everything on the flight down and back.
WestJet bought them out but I am now seeing their TV commercials on television now and it makes me angry that they are still in business since they have a terrible track record.
Do yourself a big favor and avoid them like the plague!

We were recently in Puerto Plata, Sunscape. While we were not customers of Sunwing this trip, we find since WESTJET bought them too expensive, we would like to commend DUNWING REP Antonio for going above and beyond on service. We had an issue with our E Ticket and he went to great lengths to assist us.

Thank you Antonio!

Horrible customer service, trying to inquire about group vacations through the phone. Customer service support so curt and rude. Makes you feel she's doing a favor. Leave your job if you don't like it. No way l am using or doing anything Sunwing. So much for customer service!!!

Just crooks and layers I should put 0 stars

If I could leave 0 stars I would. And we have not even travelled yet. We had our whole family books rooms through their website. We wanted to make a change and add ONE child traveller the morning after, and the representative gave us so much attitude without hearing us out. Not only could we not add the traveller without adding an additional $5000+ worth of fees, but they added ridiculous fees onto our original Trip! Their attitude is “it’s your fault”

Don’t ever fly with Sunwing they are the worst airline .. absolutely Garbage . All the staff and workers are trash .. I will NEVER EVER EVER be flying with them again. Shame on Sunwing.

I never before had some kind of problem, but Sunwing managment dont care about there customers, we stuck in reseption from 5:30pm till 3am and we still here waiting for WHAT? Noone defends the rights of customers and most of all we'll be here till 9am or worth 10am So more than 12 hours no one can solve this situation🤯🤯🤯

memories flamenco beach resort cayo coco cuba

After 24 hours A/C stopped working, we had to switch rooms., no hot water, no water pressure, no water for toilet for about 4 or 5 hours, no toilet paper, no clean towels, toilet do not flush. no lights on in hallways at night, bars cannot make mixed drinks, some bars might after 3 pm, shortage of lemons and limes for drinks, only rum and bear to drink with a few other types of liquor, locks on patio doors do not lock, many cats everywhere around the hotel, also one dog, lots of bugs that bite.

4 hr delay on outgoing flight, lost 1st day. No rep at hotel as advertised. No free shuttle to sister hotels as advertised. Return flight was cancelled till next day and no compensation given, no breakfast given with the exception of coffee, tea or, water offered on flight, ONCE. Air crew offered one service and hid behind curtain. Sunwing hides behind weather, instead of being honest that their planes are having mechanical issues and Pilots can only fly so many hours; this way they get out of giving compensation. They have laid off 80% of their Staff and what is left do not know if they are going to have their jobs and this reflects big time in attitude and crappy service. They are short of Pilots, I could go on ranting and raving, but until one actually goes through these experiences that result in complete exhaustion and regret about going on a vacation...........

We had our all inclusive trip to Varadero, Cuba Oct 19-26, 2023. PROS -Flight was on time, Customer service is very helpful and you can get information on pick-ups and transfers from a Sunwing rep in the Hotel- she is very accomodating. Cons - no legroom in the plane and serve only water & coffee. Carry-on you have to pay $25 and you have to buy your snacks. Over all experience is good.. I would give it a 3.5 stars

Service is way below satisfactory. Purchased several vacation packages with Sunwing before. Flights were substantially delayed numerous times and we didn't receive any reimbursements. Last vacation the description of the hotel didn't match the reality, a 4 star hotel room that didn't have room to place one single cot to accomodate a teenager for whom they charged a full adult price. The local Sunwing rep didn't lift a finger to help resolve the situation. We were forced to pay for the upgrade. Had the description been accurate, we would have purchased two separate rooms for a lower price. Post factum Sunwing customer service again didn't reimburse anything. Never travelling with them again.