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Superbuy Shopping Reviews 990

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TrustScore 4.5 out of 5

4.7

Online marketplace
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and reliability, making international shipping easy and stress-free. Many appreciate the detailed photos provided for items, the secure packaging, and the quick delivery times. The customer service is frequently highlighted as friendly, helpful, and responsive, with many consumers noting their willingness to assist with various requests and issues. However, some customers have expressed dissatisfaction with shipping options, finding them limited or expensive. A few reviewers also reported issues with delayed deliveries, missing items, or packages being sent to incorrect addresses, attributing these problems to logistics partners and, in some cases, a lack of accountability from the company's customer service when resolving these specific issues.

What people talk about most

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Product

People report positive experiences with product, often praising the quality and the careful handling. Many... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the fast, helpful, and... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Based on these reviews

Rated 5 out of 5 stars

have been using Superbuy for more then a year after switching from another shipping agent which didnt meet my demands. Since i have been using Superbuy i could't be happier. I have already done 11... See more

Rated 5 out of 5 stars

Great handling of items and superb experience of ordering from different websites. Warehouse team works efficiently and points out even minor mismatch in products for the safety of customer. they hand... See more

Rated 5 out of 5 stars

Amazing Amazing Amazing, no other words can describe how well this guys operate. They are in the business for so long that mean they’re trustworthy, and eventough once in a while there is some drama g... See more

Rated 5 out of 5 stars

Superbuy helps me buy items directly from Chinese sellers that I otherwise wouldn't be able to buy, even from second hand apps like Xianyu. Their shopping agents always process my orders quickl... See more

Company details

  1. Online marketplace

Written by the company

Superbuy is a trusted Chinese purchasing agent, which can help global customers buy from Taobao/Tmall/JD. Surprisingly, their service is totally free!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

990 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Always very reliable and fast

Always very reliable and fast. I actually like they have a conservative estimate of cost and time and refund later so I never got hit of any surprises, and almost always receive it early. I’ve used for 8 years and will continue using it.

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Great and quick shipping

Great and quick shipping , no hassle , great and quick customer service using the bot or getting real people to answer your questions . Always polite and receiving free pictures of my items when stored in the warehouse is a game changer . Shipping is also cheaper than what it should be in my opinion , overall a very great agent would reccommend to anybody and everybody .

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Superbuy has been my Chinese proxy…

Superbuy has been my Chinese proxy service for years, after buying from it I could not step back! Customer service is so nice and the website is so easy to use along with the app. It's the best App out there compared to every other one I have ever tried! Love it so much!

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

I used this service to purchase from the chinese Xianyu platform,i had no issues with the service they offer. The first purchase was made quite fast,within 1 hour of submitting the order as the fast processing additional service was bought,quite useful to secure good or rare deals. The second one was processed within acceptable times because extra communication was needed with the seller.

I think it showcases the quality of the service they offer. I contacted the agents a few times too regarding some concerns and i received a reply within 24 hours every time.

I used their shipping expert service and asked for appropriate packaging for my items,the items were indeed properly packaged,i chose their DHL Duty Free shipping method to Italy and the delivery was exactly within the timeframe given on the website. Overrall recommended and will use again

1 September 2025
Unprompted review

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