Superbuy Shopping Reviews 990

•

4.7

Online marketplace

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and reliability, making international shipping easy and stress-free. Many appreciate the detailed photos provided for items, the secure packaging, and the quick delivery times. The customer service is frequently highlighted as friendly, helpful, and responsive, with many consumers noting their willingness to assist with various requests and issues. However, some customers have expressed dissatisfaction with shipping options, finding them limited or expensive. A few reviewers also reported issues with delayed deliveries, missing items, or packages being sent to incorrect addresses, attributing these problems to logistics partners and, in some cases, a lack of accountability from the company's customer service when resolving these specific issues.

What people talk about most

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Product

People report positive experiences with product, often praising the quality and the careful handling. Many... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the fast, helpful, and... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Based on these reviews

have been using Superbuy for more then a year after switching from another shipping agent which didnt meet my demands. Since i have been using Superbuy i could't be happier. I have already done 11... See more

Great handling of items and superb experience of ordering from different websites. Warehouse team works efficiently and points out even minor mismatch in products for the safety of customer. they hand... See more

Amazing Amazing Amazing, no other words can describe how well this guys operate. They are in the business for so long that mean they’re trustworthy, and eventough once in a while there is some drama g... See more

Superbuy helps me buy items directly from Chinese sellers that I otherwise wouldn't be able to buy, even from second hand apps like Xianyu. Their shopping agents always process my orders quickl... See more

Company details

Online marketplace

Written by the company

Superbuy is a trusted Chinese purchasing agent, which can help global customers buy from Taobao/Tmall/JD. Surprisingly, their service is totally free!

Contact info

China
www.superbuy.com

4.7

Excellent

990 reviews

5-star

4-star

3-star

2-star

1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Oopbuy

oopbuy.com

4.2

(762)

Litbuy

litbuy.com

4.3

(369)

Mulebuy

mulebuy.com

4.8

(2K)

SUGARGOO

sugargoo.com

3.7

(617)

Kakobuy

www.kakobuy.com

2.8

(60)

CNFans

cnfans.com

4.2

(13K)

CSSBuy

www.cssbuy.com

4.3

(629)

Acbuy

acbuy.com

4.6

(936)

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Sep 22, 2025

Great hassle free experience highly recommend

22 September 2025

Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look