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Superbuy Shopping Reviews 

1,031
•
TrustScore 4.5 out of 5

4.5

Online marketplace
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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Many users frequently praise the exceptionally fast shipping speeds and note that customer support agents are always incredibly helpful and quick to respond whenever assistance is needed. Consumers also appreciate the reliable tracking updates, smooth ordering workflows, and transparent pricing provided consistently throughout the entire purchase process. Though some customers experienced unusually long delivery delays, unexpected tracking hurdles, or complicated issues involving strict customs restrictions. A few reviewers also noted a very frustrating lack of proper communication, unhelpful staff responses, and poor overall support when specific order problems arose.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praise... See more

Service

Reviewers mention mixed feedback about service, with many loyal consumers praising the fast, trustworthy, and... See more

Product

Users describe ambiguous interactions with the product, as many reviewers highlight good quality photos and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being very... See more

Order

Customers had ambiguous experiences with order processing, as many reviewers praised fast delivery, seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only best Service out there for shipping from China to anywhere in the world Never been seized and everything is tax-free You can get stuff to the UK within 14 days Customer Service acc... See more

Rated 5 out of 5 stars

Superbuy is a great and easy way to get your hands on items from China. They’ve helped me pre-order merchandise I otherwise wouldn’t be able to buy (either because international shops don’t have t... See more

Rated 5 out of 5 stars

I love SuperBuy, they’re the most reliable way to shop for items that usually wouldn’t be able to be done. I use SuperBuy a lot to buy things from TaoBao. As someone from the UK, I can’t purchase item... See more

Rated 5 out of 5 stars

Have been using Superbuy for a very long time now. Always very helpful and support is amazingly fast even though I'm on the other side of the world and there is quite a time difference. Never had any... See more

Company details

  1. Online marketplace

Written by the company

Superbuy is a trusted Chinese purchasing agent, which can help global customers buy from Taobao/Tmall/JD. Surprisingly, their service is totally free!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,031)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing proxy !

I found that Superbuy is very user friendly, making it easy to understand and to navigate on the platform !! They offer so many services, which is amazing !! I really appreciate how they send pictures of the product once they have it, I find it very reassuring !! I had a wonderful experience and I will be shopping again!

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Superbuy 5⭐️

Superbuy has been fantastic to use! The platform is easy to navigate, and the purchasing process is smooth and straightforward. Their customer service is quick to respond and always helpful, and I really appreciate the reliable shipping and careful packaging. Everything I ordered arrived in perfect condition. Highly recommend Superbuy for anyone looking for a trustworthy shopping agent!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Great handling of items and superb…

Great handling of items and superb experience of ordering from different websites. Warehouse team works efficiently and points out even minor mismatch in products for the safety of customer. they handled every item very carefully and packed neatly. everything arrived safe. thank you to all the staff of Superbuy for this wonderful experience. looking forward to more of the same.

26 September 2025
Unprompted review

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