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Superdrug Reviews 

149,891
•
TrustScore 5 out of 5

4.9

Health and beauty shop
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Review summary

Created with AI, based on recent reviews

Evaluating 43,712 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff for being exceptionally helpful, friendly, and knowledgeable, making their shopping and service experiences pleasant. Many people praise the excellent customer service, appreciating the personalized advice and efficient handling of their needs. Reviewers are particularly happy with the high-quality products and services, often achieving perfect results for beauty treatments and finding suitable items. The overall user experience is consistently positive, with many feeling comfortable and at ease during their visits and treatments. People frequently mention the attentive and patient approach of the staff, who take time to understand needs and provide clear guidance.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, kindness, and... See more

Product

Customers consistently note positive experiences with product, often expressing happiness with their... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the staff for being helpful,... See more

User experience

Customers consistently report positive experiences, highlighting the staff's kindness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m absolutely in love with my eyebrows. The results were perfect and exactly what I wanted. The attention to detail, precision, and care throughout the appointment were amazing. You can really tell h... See more

Company replied

Rated 5 out of 5 stars

Can’t recommend Jane at Castlepoint enough! I went in to Superdrug today to look for a new foundation after my current one being discontinued and she couldn’t have been more helpful helping me pick th... See more

Company replied

Rated 5 out of 5 stars

Customer Feedback for Maisie – MK1 Shopping Centre I’d like to leave positive feedback for Maisie, who assisted me in the MK1 Shopping Centre store. She was extremely polite, friendly, and genu... See more

Company replied

Rated 5 out of 5 stars

Gloria really helped me at the cosmetic aisle. She is very welcoming staff in Dalston Superdrug. I need help more and then Manager came his name is Mr. Rathod and also helped me for my product. Reall... See more

Company replied

Company details

  1. Health and beauty shop
  2. Cosmetics shop
  3. Perfume store

Information provided by various external sources

Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35

Contact info

4.9

Excellent

TrustScore 5 out of 5

150k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(149,891)

41,968 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Shazia is always super efficient

Shazia in the Wakefield store 1315 is always super efficient, kind, caring and extremely gentle, I wouldn’t trust anyone else with my eyebrows.
5* treatment every time.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Went to take my little girl to get her…

Went to take my little girl to get her ears pierced at metro centre this morning we were greeted by two absolutely lovely girls anya & Moesha, both girls a credit to the team, made my little girl feel so calm whilst getting her ears done for the first time! Couldn’t be more happier and recommend any first timers to be greeted and taken care of by both these girls! We will be back again for more in the future. Thanks girls.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience, my hair feels and looks amazing. Definitely will be returning. Pandeep was so lovely and professional would really recommend. I visited Superdrug Hayes

18 July 2026
Unprompted review

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