We want to say a big thank you to Hayley in the Ormskirk store who was amazing today! This isn’t our local store, we were visiting the area & called in for a few bits. Hayley was very pleasant, profes... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Ginni, I just wanted to say a huge thank you for your amazing help today! As a first-timer, I really appreciated your expert advice and patience in helping me choose the absolute best beauty... See more
Company replied
I had a great experience at the Superdrug Thornton heath branch. HAAD was very professional, friendly, and took the time to check my blood pressure while explaining everything clearly and making me fe... See more
Company replied
General shopping in Superdrug Ruislip High Street. I regularly get served by Sushma and she is always cheerful and so friendly and helpful, nothing is too much trouble for her. I always think I need... See more
Company replied
Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
150k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
London Road
London Road, Brighton the service was amazing. I was able to get a lot off on my shop with my new Superdrug discount card lovely stuff very helpful
18 July 2026
Unprompted review
Reply from Superdrug
Hey Michelle,
Thank you so much for leaving such a nice review!
I am glad to hear that you found the staff at the Brighton London Road branch lovely and helpful.
Your feedback is much appreciated!
I am going to pass on your comments to the store to let them know!
Hope to see you again.
Marta
Superdrug Customer Care Team
Amazing customer service from TJ at…
Amazing customer service from TJ at centrale Croydon Superdrug
18 July 2026
Unprompted review
Reply from Superdrug
Hi Kimberly,
Thank you so much for taking the time to let us know how helpful you found TJ. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Scott
Superdrug Customer Care Team
Got a warm welcome from TJ in Centrale…
Got a warm welcome from TJ in Centrale Croydon Superdrug, very complimentary of us
18 July 2026
Unprompted review
Reply from Superdrug
Hi Serena,
Thank you so much for taking the time to let us know how helpful you found TJ. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Scott
Superdrug Customer Care Team
morayo from marble arch she i very good…
morayo from marble arch she i very good in helping and suggesting the product and very helpful
18 July 2026
Unprompted review
Reply from Superdrug
Hi Shivu,
Thank you so much for taking the time to let us know that you found Morayo at the Marble Arch branch helpful.
Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
Superdrug 1631
Harsha she was helpful she welcomed us very good she is a excellent worker
18 July 2026
Unprompted review
Reply from Superdrug
Hi Hassiba,
Thank you so much for taking the time to let us know that Harsha at the Tottenham branch was helpful and welcoming. Your feedback is much appreciated!
I’m going to pass your comments on to Harsha, and I’m sure you’ll make her day!
Hope to see you again!
Marta
Superdrug Customer Care Team
Reply from Superdrug
Hi Natasha,
Thank you so much for taking the time to let us know that you found TJ fantastic and friendly. It is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address? Can you also include the reference number 5297364 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
It was very good thanks
18 July 2026
Unprompted review
Reply from Superdrug
Hi Carl,
Thank you so much for taking the time to let us know that you had a good experience, so I can pass on this lovely feedback please can you email help@superdrug.com(opens in a new tab) with the store's address, any staff members names and the date/time of your visit? Can you also include the reference number 5297359 in your email for me?
Hope you have a great day.
Thank you,
Scott
Superdrug Customer Care Team
Elizabeth was brilliant in superdrig…
Elizabeth was brilliant in superdrig castlepoint
18 July 2026
Unprompted review
Reply from Superdrug
Hi Sfandtj,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Elizabeth! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Frances at MK1 shopping park really…
Frances at MK1 shopping park really listened to my daughter and myself. Great advice with teenager skin problems and didn't just want to sell the expensive stuff.
18 July 2026
Unprompted review
Reply from Superdrug
Hi Dean,
Thank you so much for taking the time to leave such a wonderful review and for letting us know how helpful you've found Frances! I'll be sure to pass your comments on to them as I'm sure it'll make their day!
Sending you my warmest regards!
Many thanks,
Mateusz,
The Superdrug Team
Priyanka
Priyanka, St John's clapham junction, very informative amd made me feel comfortable during my piercing!!
18 July 2026
Unprompted review
Reply from Superdrug
Hi waterlemelonz,
Thank you so much for taking the time to let us know that Priyanka at the Clapham branch was very informative and made you feel comfortable during your piercing. Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Thanks again,
Marta
Superdrug Customer Care Team
Olivia was really helpful
Olivia was really helpful. Really polite and great customer care
18 July 2026
Unprompted review
Reply from Superdrug
Hi Christina,
Thank you for taking the time to leave such a lovely review! I'm delighted to hear about how helpful you've found our team and the great experience you've had with us.
So that I can get your feedback passed on to our team further, could you please send an email to us at help@superdrug.com with the store's full name and the reference number 5297353?
Many thanks,
Mateusz,
The Superdrug Team
Lovely lady made me and my daughter…
Lovely lady made me and my daughter very relaxed when having our ears pierced.
18 July 2026
Unprompted review
Reply from Superdrug
Hi Zoe,
Thank you so much for taking the time to let us know that the store staff member made you and your daughter feel very relaxed when having your ears pierced. It is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address and the staff member's name? Can you also include the reference number 5297345 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
Reply from Superdrug
Hi Tarisai,
Thank you so much for taking the time to let us know how helpful you found Gita, so I can pass on this lovely feedback please can you email help@superdrug.com(opens in a new tab) with the store's address, any staff members names and the date/time of your visit? Can you also include the reference number 5297346 in your email for me?
Hope you have a great day.
Thank you,
Scott
Superdrug Customer Care Team
Sabina great customer service and very…
Sabina great customer service and very patient and helpful
18 July 2026
Unprompted review
Reply from Superdrug
Hi Abz,
Thank you so much for taking the time to let us know that Sabina was patient and helpful and provided great customer service.
It is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address? Can you also include the reference number 5297347 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
Sabina amazing customer service…
Sabina amazing customer service extremely helpful
18 July 2026
Unprompted review
Reply from Superdrug
Hi Jake,
Thank you so much for taking the time to let us know that Sabina was extremely helpful and provided amazing customer service. It is much appreciated!
So I can pass on this lovely feedback, can you please email help@superdrug.com with the store's name or address? Can you also include the reference number 5297348 in your email, please?
Thank you,
Marta
Superdrug Customer Care Team
Megi from marble arch superdrug is really helpful
Megi from marble arch superdrug is super nice and really helpful. Defenitely a star at the store!
18 July 2026
Unprompted review
Reply from Superdrug
Hi Zhor,
Thank you so much for taking the time to let us know that you found Megi at the Marble Arch branch super nice and helpful.
Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
Eny @ Meadowhall was extremely helpful…
Eny @ Meadowhall was extremely helpful and helped me to find exactly what I needed in such a large store. Thank you so much.
18 July 2026
Unprompted review
Reply from Superdrug
Hi Dayna,
Thank you so much for taking the time to let us know that Eny at the Meadowhall branch helped you find exactly what you needed. Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
Rathod Manager in dalston store was…
Rathod Manager in dalston store was very friendly and helpful
18 July 2026
Unprompted review
Reply from Superdrug
Hi E,
Thank you so much for taking the time to let us know that you found Rathod, the Manager at the Dalston branch, friendly and helpful. Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
Loveleen was great
Loveleen was great, super friendly and great piercings at Superdrug Headingley Leeds. Would defo recommend!
18 July 2026
Unprompted review
Reply from Superdrug
Hi Alex,
Thank you so much for taking the time to let us know that Loveleen at the Headingley branch was friendly and provided great piercing service. Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Thanks again,
Marta
Superdrug Customer Care Team
Olly in the deal store was so lovely…
Olly in the deal store was so lovely and helpful for me and my mum! He helped us out with an offer that didn’t go through and also by helping with my mums Superdrug card she was having problems with.
Excellent customer service!!
18 July 2026
Unprompted review
Reply from Superdrug
Hi Leilani,
Thank you so much for taking the time to let us know that Olly at the Deal branch was helpful and provided excellent customer service. Your feedback is much appreciated!
I’m going to pass your comments on to them, and I’m sure you’ll make their day.
Hope to see you again!
Marta
Superdrug Customer Care Team
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