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Superdry - Basingstoke Reviews 

196
TrustScore 5 out of 5

4.8

13-15 Paddington House, RG21 7LJ Basingstoke, GB


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Rated 5 out of 5 stars

The shorts that I wanted in a certain colour weren't in store in my size but the assistant ( manageress)? ordered them for me. She also ordered a pair of shorts that I had seen on sale online but was... See more

Rated 5 out of 5 stars

Called the Basingstoke store to check stock on a jacket for my son. Only available online but the salesman was really helpful & helped me work out what size would be best for him. Ordered online & arr... See more

Rated 5 out of 5 stars

I needed new clothes as I have lost a significant amount of weight doing slimming world. I loathe shopping so adopt the magpie principle and pick up what I need then narrow down the selection. I saw... See more

Rated 4 out of 5 stars

My original visit to purchase garment was fine, I had a receipt for garment purchased for grandson, who returned garment without receipt. Unfortunately and understandably they refused to allow exchan... See more


Company details

  1. #423 of 588 best companies in Clothing Shop
  2. #183 of 232 best companies in Men's clothes shop
  3. #25 of 34 best companies in Outerwear Shop
  4. #46 of 69 best companies in Streetwear store
  5. #172 of 249 best companies in Ladies' clothes shop

About Superdry - Basingstoke

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 13-15 Paddington House, RG21 7LJ, Basingstoke, United Kingdom

  • 01256 843580

4.8

Excellent

TrustScore 5 out of 5

196 reviews

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4.8

All reviews

(196)

13,191 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

The shorts that I wanted in a certain colour weren't in store in my size but the assistant ( manageress)? ordered them for me. She also ordered a pair of shorts that I had seen on sale online but wasn't sure about the fit. She was very helpful in saying that if I didn't like them I could bring them in to store for a full refund.

19 July 2026
Rated 5 out of 5 stars

Just love the styles and range

I love the range of casual clothing at Superdry, the styles, the colours and the quality.
A little pricy at times but so be it.
The staff at the Basingstoke branch are unfailingly friendly, helpful and well-informed.

20 June 2026
Rated 5 out of 5 stars

I needed clothes after losing weight

I needed new clothes as I have lost a significant amount of weight doing slimming world. I loathe shopping so adopt the magpie principle and pick up what I need then narrow down the selection. I saw what I needed, it fitted well and the ladies in the store were very helpful.

27 April 2026

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