I needed new clothes as I have lost a significant amount of weight doing slimming world. I loathe shopping so adopt the magpie principle and pick up what I need then narrow down the selection. I saw... See more

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My original visit to purchase garment was fine, I had a receipt for garment purchased for grandson, who returned garment without receipt. Unfortunately and understandably they refused to allow exchan... See more
Shop assistant went out of her way to help us find exactly what we wanted , searched the shop for the Oxford stripe short in my size and even though it couldn’t be found she was super helpful xx
I bought a pair of boxer on the online shop, by mistake I got the wrong size, for the price of £20.99 I gone in to the shop to swap them for the correct size and they charge me £29.99 full price, I e... See more
Company details
- #445 of 618 best companies in Clothing Shop
- #192 of 243 best companies in Men's clothes shop
- #28 of 36 best companies in Outerwear Shop
- #42 of 66 best companies in Streetwear store
- #181 of 257 best companies in Ladies' clothes shop
About Superdry - Basingstoke
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
13-15 Paddington House, RG21 7LJ, Basingstoke, United Kingdom
- 01256 843580
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Honestly
Honestly, the girls at the till were brilliant, best customer service, happy, chatty, great experience. We walked out happy and laughing
Good service
Great casual range in fantastic colours…
Great casual range in fantastic colours for all complexions and preferences.
For men, I find some items need a larger size (I am normally a large top) but if you get it wrong, easily resolved.
The staff at Basingstoke are always helpful and friendly
Ordered online to be delivered at my…
Ordered online to be delivered at my local store. All parts of the process were easy. When in the shop to pick up, staff were friendly and welcoming and got my parcel straight away
Good service from pleasant staff!
Good service from pleasant staff. They didn't bother me while deciding what to purchase which made a nice change.
Great service and happy staff
A pleasure to shop there
I have brought several items from the Basingstoke store including the staff ordering me some items that they didn’t have in store and I must say that it has been a pleasure
The staff were so helpful and nothing was to much trouble
I got all the items I wanted for Christmas presents
I even returned one item and the refund process was faultless
Well done to the team in Basingstoke
I will definitely go shopping there in the new year
Shout out the Basingstoke UK store…
Shout out the Basingstoke UK store Really helpful store staff who made the purchase and the next day exchange very straightforward!
Happy nice folk too 🙂
Quality very high!
Love the coats
Love the coats. Every coat i have had has come from here. Good quality and very warm, and they last.
Excellent customer service
Excellent customer service, friendly and clear
Shop well organised and tidy with plenty of choice
Store staff are extremely helpful
Store staff are extremely helpful, good range of sizes.
Great service lots of help and very…
Great service lots of help and very friendly staff. Nothing was too much for them. Helped me sort out a problem I had with my coat and dealt with the issue straight away.
Thank you
I just like going
I just like going to the store, everything is easy to find the shops are very well laid out, the staff always very friendly and helpful
Very helpful and friendly young lady…
Very helpful and friendly young lady that helped with my purchase.
The delivery was exceptionally quick…
The delivery was exceptionally quick and well packaged
Just hope they fit when they open them Christmas Day 🎄🎅🏻🎁
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