Friendly staff, great items in store. Only 1 issue is a concern on accessibility and how packed the shop floor is with merchandise, barely much room to move in between clothes racks, quite uncomfortab... See more
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Quick and easy to navigate around the website. easy ordering. Speedy delivery. Good quality.
The staff in the bluewater superdry store were sitting around chatting & not paying any attention to your customers. When I made my purchase, the store was empty & the woman on the till was half aslee... See more
Love the look of the shop staff were very helpful but the changing rooms need alot of attention bulbs were missing and doors were coming off apart from that I just love S,D.co
Company details
- #426 of 600 best companies in Clothing Shop
- #188 of 236 best companies in Men's clothes shop
- #26 of 35 best companies in Outerwear Shop
- #42 of 68 best companies in Streetwear store
- #174 of 255 best companies in Ladies' clothes shop
About Superdry - Bluewater
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Upper Thames Walk, DA9 9ST, Greenhithe, United Kingdom
- 01322 313673
4.6
Excellent
510 reviews
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Faulty White Stitching on Green Fleece Top
I ordered two separate Fleece tops on online, the first being too small, a size Small. The stitching around the neck and shoulders were as they should neat without any WHITE stitching showing. I then organise a RETURN online (to Store). Reordering immediate a Medium replacement online. On arrival the Medium had bad stitching around the neck and shoulder area - WHITE stitching visible in contrast to what should be an all Green Fleece. Again, immediately had to organise a RETURN online, to store. I drove to a shopping mall in Kent, to exchange and purchase the Medium they had in stock. Sadly, the Fleece they had in stock had the identical Faulty Stitching. I left the Mall in Kent, and headed to London, Oxford Street. Where my final purchase was satisfied. Note. Even at the Oxford Street store, Faulty Stitching could be seen in similar items. Quality Control is a definite issue and needs greater attention on the part of Superdry. My issue is Time Wasted, and travel expense, due to faulty quality standards.
25 November 2025
Pretty good experience
Clothes themselves were good quality. However I found the changing rooms a bit stranger because there wasn't any signs saying whether they unisex or not so I just walked into one as there was no staff to help. Also, no one came up to me to speak to me or ask if I needed any help.
15 November 2025
All very easy to purchase and excellent…
All very easy to purchase and excellent product
15 November 2025
Bringing back a faulty jacket and…
Bringing back a faulty jacket and getting a replacement was a breeze, thanks to the member of staff that assisted me.
First class customer service 👏⭐️⭐️⭐️⭐️⭐️
10 November 2025
Sales assistant was very helpful.
24 October 2025
Great online and instore products.
Vast selection of products both online and instore. Great new designs and all good quality and well made.
13 October 2025
Helpful staff
Excellent staff who went above and beyond to make sure I got correct coat, They were helpful and knowledgeable in the item I wished to purchase
19 October 2025
Good ...but little bit heavy weight...
18 October 2025
Great customer service and quality…
Great customer service and quality clothes as always!
11 October 2025
Asking for help and being rewarded
The asst manager (Callum) took his time giving us ideas on sizing and item availability.
Thanked him for his time as he made the experience very enjoyable, especially as the clothing rails are now like a maze in the shop!!
6 October 2025
Awesome staff
The staff member who assisted me was really helpful and knowledgeable.
29 September 2025
Easy shopping experience with friendly…
Easy shopping experience with friendly and helpful staff.
26 September 2025
Great
Everything was packaged well and delivered on time and came in great condition. Superdry never disappoint
18 September 2025
My experience at your Bluewater store…
My experience at your Bluewater store was the first and it was pleasant as your staff were not only professional but also very helpful too.
17 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Got help with what I wanted.
6 September 2025
Reply from Superdry - Bluewater
We're happy to hear that we could assist you with what you wanted. Thank you for your positive feedback; we appreciate it.
Superdry
great choice of good quality items
3 September 2025
Reply from Superdry - Bluewater
We appreciate you taking the time to share your feedback with us. We're so glad you found a great selection of quality items.
Superdry
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