Superdry ES Reviews 

14,560
TrustScore 3 out of 5

3.1

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Rated 3 out of 5 stars

works fine! takes a bit longer to ship than what they promise, 5 days for me and not 3. and they change their prices all the time, which is quite annoying, however, just make sure to never buy anythin... See more

Rated 2 out of 5 stars

I rordered a jacket but my back sent a message to say it had not been authorised. However, I received an email confirming the order so asked cia their customer service if they could confirm whether th... See more

Rated 5 out of 5 stars

Very happy with the fast delivery. Great quality, color is not as much contrast as online but still like it. Because it’s an oversized I ordered. S and a really is comfortable oversized. Was well... See more

Rated 2 out of 5 stars

Website experience could be better. However quality of product is always great. But I had the worst experience with the delivery of the package. I was home and no one rang the door bell and the... See more

Company replied

Company details

  1. Beauty & Well-being

Written by the company

Inspirado por el espíritu aventurero y la creación de productos premium de forma sostenible, Superdry es una emocionante marca contemporánea que fusiona gráficos clásicos de inspiración americana y japonesa con un estilo británico. Se caracteriza por tejidos de calidad, un auténtico estilo vintage, detalles únicos, cortes a medida y gráficos dibujados a mano líderes a nivel mundial. Superdry se basa en el estilo y lo celebra a través de cinco opciones de estilo únicas: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X y la División Sport Performance. La ambición de Superdry es convertirse en la marca de moda cotizada más sostenible del planeta para 2030 y, en 2021, ganó numerosos premios en la industria, incluido el ‘Positive Change Award’ (Premio al cambio positivo) en los premios de moda sostenible Draper's Sustainable Fashion Awards.


Contact info

3.1

Average

TrustScore 3 out of 5

15k reviews

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3.1

All reviews

(14,560)

517 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent on-line service and speedy…

Excellent on-line service and speedy delivery. Excellent quality clothing with attention to detail. Never give up quality! Too bad many stores are closing.

If there were one point to improve it would be the boots: a little better material would be appreciated (with consequent price increase)

12 January 2021
Rated 1 out of 5 stars

They cancelled my order!

1 week after excepting and taking payment for my order I get an email to say sorry thats out of stock so your order is cancelled, we will refund you but it can take 7-10 days! Brilliant guess my daughter doesn't need a school jacket after all!!!

17 September 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Very happy with the Service! Sebastian did a great job! Thank you Sebastian! You rock! 🤩

31 July 2020
Unprompted review
Rated 1 out of 5 stars

My order SUPERDRYES1382340 that was not completely delivered

My order SUPERDRYES1382340 that was done on July 19th was supposed to arrive in two times. One on July 23rd and the other on July 28th.
The order for July 28th, arrived yesterday (24th) and the one supposed to arrive on the 23rd has not yet arrived, however, in the order itself it appears as "delivered to the addressee".
Now both orders appear as delivered while I have received only one.
Additionally, for picking up the pack arrived yesterday, the courier did not want to come to my house (a private residential area) and I had to go out of my house, almost 400 metres, at 14.30 and with 40 degrees celsius, that is completely out of any standard way of delivery nowadays, so, you should revise the courier company you work with in this area.
All in all, please kindly advise what I have to do next either to have my order or to get my money back.
Thanks

25 July 2020
Unprompted review
Rated 1 out of 5 stars

Well I was Superdrys best client

Well I was Superdrys best client, all my clothes are Superdry. However I saw this bag I liked and the size was UK1 or something similar so i tried contacting them to get an explanation of the size. there is no way of contacting these people. Its so arrogant, the sizes are no clear and yet we cannot check. I have personally BOYCOTTED these people until they become more AVAILABLE to their wonderful public. THEY SHOULD LOVE US

13 July 2020
Unprompted review
Rated 1 out of 5 stars

Orders cancelled

2 different orders cancelled due to out of stock.

I was a loyal Superdry customer over the last years and not amused by this new style of business...

30 June 2020
Unprompted review
Rated 1 out of 5 stars

the delivery person did not ring the bell

the delivery person did not ring the bell of my appartement. i will not make the trip to the delivery depot to get my package, so i would like a refund and please rethink using dpd as your delivery solution because it's not the first time, they prefer to deliver to the depot instead of ringing the bell.
thank you

14 April 2020
Unprompted review
Rated 1 out of 5 stars

Not satisfied

I buy 7 t-shirt and i received 2...

5 not send cause "Macysus"...

I'm going on your website and the t-shirts are avaible in xxl but at full price.

My command was made april 6th and my cash back is not yet avaible.

I'm not satisfied by your business model...

9 April 2020
Unprompted review
Rated 1 out of 5 stars

Order cancelled because of error of…

Order cancelled because of error of price for 10 articles.
I can believe an error for one or two articles, but for all the order, it a big mistake, too much to consider this brand as serious !

8 April 2020
Unprompted review

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