Awesome service! I received my clothes less than 24 hours after ordering. It's also very reassuring that sizes are consistent across items. I'm the same size on jackets, tshirts and loose blouses :).
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Bad delivery and it came from another country. I live in Switzerland and I always bought in Switzerland I don't understand why this time it came from Belgium. I paid a lot for the return and it was th... See more
Sizing very inconsistent between the same model. Pictures incredibly not representative of the actual products. I used to like the brand. I think I am done. Also, incredibly expensive to send products... See more
The website looks great but it takes a lot of time to charge between pictures and also there is like a kind of glitch that when you roll down the page wants to go back on top, so it takes time to view... See more
Company details
Written by the company
Inspirée par l'esprit d'aventure et la fabrication artisanale de produits haut de gamme de manière durable, Superdry est une marque contemporaine inspirante qui allie graphismes vintages d'inspiration Américaine et Japonaise, avec un style Britannique. Ils sont caractérisés par des tissus de qualité, des looks vintages authentiques, des détails uniques, des graphismes faits main et des coupes sur mesure. Superdry est construite sur le style et honore cela à travers cinq choix / marques de style uniques : Original & Vintage, Superdry Studios, Superdry CODE, Superdry X et la Performance Sport Division. L'ambition de Superdry est de devenir la marque la plus durable de la planète d'ici 2030 et, en 2021, elle a remporté plusieurs distinctions et prix, dont le « Positive Change Award » aux Draper's Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- care@superdry.com
- www.superdrystore.ch/ch-fr
3.8
Great
1K reviews
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Sizing very inconsistent between the…
Sizing very inconsistent between the same model. Pictures incredibly not representative of the actual products. I used to like the brand. I think I am done. Also, incredibly expensive to send products back.
3 August 2025
Everything worked perfectly
12 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything worked well
Everything worked well . Superdry support contacted me 😃👌
5 April 2024
Unprompted review
Reply from Superdry CH (French)
Thank you for your lovely comment. We are doing our best to help in any way.
Wishing you a lovely day!
Regards,
Superdry Customer Care
The return policy from Switzerland is…
The return policy from Switzerland is horrible. I had to pay 51 CHF for a parcel of more than 2 kg.
6 February 2024
Thank you so much!!!
Thank you so much!!!! Shirt is beautiful and delivery very fast!
Thanks!!!
4 February 2024
Good quality and fast delivery
20 December 2023
Bad delivery and it came from another…
Bad delivery and it came from another country. I live in Switzerland and I always bought in Switzerland I don't understand why this time it came from Belgium. I paid a lot for the return and it was the first time that happened since I bought my first thing from superdry.
12 November 2023
I have not received the package yet
I have not received the package yet. I track the package and it was delivered to the wrong address. I try to contact customer service and there was no answer. I want my money back.
25 November 2022
site is not user friendly
site is not user friendly, it jumps all the time, products are great though ;)
31 May 2021
The packet is marked as delivered, but never arrived..
The packet is marked as delivered, Post link said that was received but not in transit...
I did receive nothing, And I didn’t singn nothing either, now I will have to loose time to get my order or the money back...
22 May 2021
The website looks great but...
The website looks great but it takes a lot of time to charge between pictures and also there is like a kind of glitch that when you roll down the page wants to go back on top, so it takes time to view the hole page until the bottom
26 March 2021
Awesome service
Awesome service! I received my clothes less than 24 hours after ordering. It's also very reassuring that sizes are consistent across items. I'm the same size on jackets, tshirts and loose blouses :).
26 February 2021
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