Awesome service! I received my clothes less than 24 hours after ordering. It's also very reassuring that sizes are consistent across items. I'm the same size on jackets, tshirts and loose blouses :).
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The website looks great but it takes a lot of time to charge between pictures and also there is like a kind of glitch that when you roll down the page wants to go back on top, so it takes time to view... See more
Very easy to order, Quick delivery and wonderful product
Very disappointing experience I’m giving this low rating because I was extremely disappointed with both the ordering process and the quality of the products. The swimwear itself was underwhe... See more
Company details
Written by the company
Inspirée par l'esprit d'aventure et la fabrication artisanale de produits haut de gamme de manière durable, Superdry est une marque contemporaine inspirante qui allie graphismes vintages d'inspiration Américaine et Japonaise, avec un style Britannique. Ils sont caractérisés par des tissus de qualité, des looks vintages authentiques, des détails uniques, des graphismes faits main et des coupes sur mesure. Superdry est construite sur le style et honore cela à travers cinq choix / marques de style uniques : Original & Vintage, Superdry Studios, Superdry CODE, Superdry X et la Performance Sport Division. L'ambition de Superdry est de devenir la marque la plus durable de la planète d'ici 2030 et, en 2021, elle a remporté plusieurs distinctions et prix, dont le « Positive Change Award » aux Draper's Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- care@superdry.com
- www.superdrystore.ch/ch-fr
3.9
Great
1k reviews
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Great but return shipping is on you
Everything very good except for the return shipping cost which is on the customer’s charge if it doesn’t fit.
1 January 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry CH (French)
Merci d’avoir pris le temps de nous évaluer
Returns are very complex
23 October 2018
Unprompted review
Reply from Superdry CH (French)
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our Customer Services team on 0333 321 2222 or at care@superdry.com.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Very good
I ordered 2 packages by mistake and I called they helped me and I sent the second package back with a refund. All very fast and easily. The quality of the clothes is very good, as a fitness trainer I use them every day and wash them a lot, nothing to complain about it.
8 October 2018
Unprompted review
High quality, very helpful service - but nordic sizes buy bigger!
The jacket is of a high quality - but too small for a nordic woman. It will be good to buy 1 size over normal.
The sending-back service its good - anyway the answers on the mail are detailed an helpful. Now I just have to wait for the return of the payment, but even here I get to know, that I have to be patient.
29 September 2018
Unprompted review
quick delivery and good fit
17 August 2018
Unprompted review
Fast & easy shipping
8 August 2018
Unprompted review
Excellent experience
Excellent experience. Very fast delivery, nice quality, but although I had the same proportions as the model, the largest size fitted me better. Recommended!!!
10 February 2018
Unprompted review
Top et super rapide
29 January 2018
Unprompted review
True example of online shop
Easy to order, incredibly fast delivery, ...products already well known for their quality.
17 January 2018
Unprompted review
Perfect service and extremely fast …
Perfect service and extremely fast delivery. I am impressed!!!!
27 December 2017
Unprompted review
Excellent service rapide vêtements de …
Excellent service rapide vêtements de qualité ! J'adore
29 November 2017
Unprompted review
Very elegant sportswear
26 July 2017
Unprompted review
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