Superlec Direct Reviews 13,990

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,064 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent delivery service, noting that items arrive promptly and often sooner than expected. People are also very satisfied with the quality of the products and the competitive pricing, frequently finding better deals than on other sites. The overall service is highly regarded, with many consumers appreciating the helpful staff and efficient processes. However, some people were dissatisfied with their orders, experiencing issues such as incorrect or missing items. There were also occasional complaints about the delivery process, with some customers reporting delays or difficulties with courier services.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and quick... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the excellent... See more

Order

Users describe ambiguous interactions with order. While some customers praise quick delivery, with orders... See more

Price

Reviewers mention positive feedback about price, with many customers praising the good and competitive... See more

Service

Clients share positive opinions on service, frequently highlighting quick and efficient service, with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although the item I ordered wasn't in stock, they managed to supply an alternative which arrived promptly. The sales staff were very helpful and courteous.

Company replied

Rated 4 out of 5 stars

Excellent products at a great price, easy ordering and collection. There was 1 wrong item when I opened my package. I didn't bother to change it as the trip back would cost more than the wrong item.... See more

Company replied

Rated 4 out of 5 stars

Order came on time, easy process for buying but not the same product as advertised. I was given the new version of an RCD. Stop advertising older products if you can't supply them. Other than that it... See more

Company replied

Rated 5 out of 5 stars

My enquiry regarding stock, suitability and price was answered without delay. Confirmation on delivery was precise and correct. The prices shown for other items that may be used in the future bettered... See more

Company replied



Company details

  1. #158 of 195 best companies in Electronics store

Written by the company

Superlec Direct is one of the UK's leading online electrical product distributors with over 35 years in the industry. Apart from our vast range of installation accessories we offer the UK's largest stock of cables, in particular all SWA cables. We also offer top quality branded electrical products such as home security systems to wiring accessories at consistently competitive prices.


Contact info

4.2

Great

TrustScore 4 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good products but website needs work to…

Good products but website needs work to make it easier to find things I think it really lets the company down

20 April 2026
Superlec Direct logo

Reply from Superlec Direct

We appreciate your feedback and are happy you like our products. We'll look into improving our website's navigation to make it easier to find what you need.

Rated 5 out of 5 stars

Brilliant company matches male and…

Brilliant company matches male and female 16amp electric plugs at great prices a lot of companies only do male plugs staff so good getting back when you have a question very helpful 100% would recommend

20 April 2026
Superlec Direct logo

Reply from Superlec Direct

We're happy to hear that you had a great experience with us! It's wonderful that we could provide the specific plugs you needed at a good price and that our team was helpful. Thanks for the recommendation!

Rated 5 out of 5 stars

Excellent service and prices …

First of all,Your prices are very good and free delivery over £50.Any issues I had with any of my orders was quickly resolved when I contacted you,deliverys are really quick at arriving.I now only order from yourself and no one else and I’ve convinced a few of my friends to use you.

17 April 2026
Superlec Direct logo

Reply from Superlec Direct

We're happy to hear that you appreciate our prices and quick deliveries. It's great to know that you've recommended us to your friends. Thank you for your positive review; we appreciate it!

Rated 5 out of 5 stars

A good experience

Good choice of products. The website well at out and easy to navigate. The pricing was very competitive. A great service with quick delivery.

19 April 2026
Superlec Direct logo

Reply from Superlec Direct

We appreciate you taking the time to leave us a review! We're happy to hear that you found a good choice of products, a website that is easy to navigate, competitive pricing, and quick delivery.

Rated 5 out of 5 stars

Great product great service

Great product great service
Will use you again I’m sure.

19 April 2026
Superlec Direct logo

Reply from Superlec Direct

We're happy to hear you enjoyed our product and service! We appreciate your feedback and look forward to serving you again.

Rated 5 out of 5 stars

A Great Experience.

A great product at a reasonable price that included delivery which was ideal as the product is heavy and normally attracts a delivery premium, which is obviously in the price but as the price was good I don't care. Speedy delivery too, nothing at all to complain about which is a rare thing these days.
I certainly recommend SuperlecDirect and they certainly have a repeat customer in me.
Thanks.

17 April 2026
Superlec Direct logo

Reply from Superlec Direct

We're happy to hear that you received a great product at a reasonable price with speedy delivery. We appreciate your recommendation and are glad to have you as a repeat customer. Thanks for your five-star review!

Rated 4 out of 5 stars

The reason for 4 stars I was not able…

The reason for 4 stars I was not able to add to the order but other than that good service

14 April 2026
Superlec Direct logo

Reply from Superlec Direct

We appreciate your feedback and are glad you had a good experience. We'll look into the issue you had with your order. Thanks for your review.

Rated 5 out of 5 stars

Good product

Good product , quick delivery 👍

15 April 2026
Superlec Direct logo

Reply from Superlec Direct

Thanks for the five-star review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look