Buying with them as long you buy light products you will have no problems, but if you deal with customer services is a total disaster. Cubans there, the operators are rude and dishonest. They never g... See more
Company replied
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See what reviewers are saying
Staff answered our questions and concerns the same day. Items were extremely well packaged to avoid damage. Their delivery charges are cheaper than cost of picking the packaged items from their Store... See more
Company replied
I recently placed my first order with Super Market 23 to help some dear friends in Cuba, and I couldn’t be happier with the experience. I placed the order yesterday, and everything was delive... See more
Company replied
This is a standup company. Prompt service, very polite messengers, and they have items in stock that are difficult to get in Cuba. However, their sister company Envios23, is a different story. Paying... See more
Company replied
Company details
Written by the company
SuperMarket23 es la tienda online líder en compras online para Cuba, donde encontrarás alimentos frescos, artículos de aseo, productos para el hogar, electrodomésticos y ferretería a precios competitivos. Hacemos que enviar productos y alimentos a Cuba sea fácil, rápido y seguro, con atención personalizada en cada pedido. Pagas con VISA, MasterCard y otros métodos de pago, siempre con total confianza. Nuestro compromiso es ofrecerte una experiencia de envíos a Cuba confiable, transparente y sin preocupaciones.
Contact info
4.0
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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One stop shop for anything you want!
One stop shop for anything you want!! Just Great
1 May 2025
Unprompted review
Reply from Supermarket23
Thank you for your review!
We’re so happy to hear that you found everything you needed with us. Being your one-stop shop is exactly what we aim for, and feedback like yours motivates us to keep getting better every day. We look forward to seeing you again soon!
Servicio rápido y eficiente!
Servicio rápido y eficiente!. También , buena selección de los productos!.
7 February 2025
Unprompted review
Reply from Supermarket23
Agradecemos sinceramente su valoración. Esperamos que continúe realizando compras con nosotros y solicitando nuestros servicios en el futuro.
Stay away from this site
Charging 50 % of the total purchased is a RIP OFF.
They're taking advantage of the situation in Cuba.
They should be ashame of themselves!!!
2 January 2025
Unprompted review
Reply from Supermarket23
We sincerely apologize for the negative experience you have encountered. We kindly encourage you to reach out to our customer service team, which is available 24 hours a day, to provide us with the details of your complaint. We are dedicated to identifying the most suitable solution for our customers. You may contact us via email at ayuda@supermarket23.com, by calling the number provided in our store, or through our chat service. We eagerly await your response.
All cubans know that this company is…
All cubans know that this company is involved with the cuban regime, a lot of evidence have been brought up about the fact that this company under the green light of Cuban Revolution's commander Guillermo Garcia Frias. But their service is good and given the fact that the cuban people prefers to underlive without food, power or even water to washout rather than to claim for their rights, for us; the cuban diaspora living out of Cuba the only choice that we have is to send food to our relatives inside the jailed, enslaved island for now. Shame on all of us!
15 December 2024
Unprompted review
Reply from Supermarket23
Dear Customer,
We wish to clarify that our company does not engage in political matters. Our primary focus is on delivering high-quality products and services to our esteemed customers. Should you have any inquiries or concerns pertaining to our services or products, we kindly encourage you to reach out to us via our customer service channels. We remain at your service to assist you and ensure your satisfaction.
All was working fine until now that I…
All was working fine until now that I sent a order of food to my family in Guines Mayabeque that never was delivered. I called to costumer service, they opened a case and I received the resolution couple days later that was delivered…. Called my family and never was received!!! Still waiting for a real delivery.
18 December 2024
Unprompted review
Reply from Supermarket23
We sincerely apologize for the negative experience you encountered. We kindly encourage you to reach out to our customer service team, which is available 24 hours a day, to provide us with the details of your complaint. We are dedicated to identifying the most suitable solution for our customers. You may contact us via email at ayuda@supermarket23.com, by calling the number listed in our store, or through our chat service. We eagerly await your response.
Excellent service
Excellent service, delivery was well packed and arrived a day earlier than expected ! Quality products. To be honest, prices are comparable to what we pay in Ontario, and delivery fee is very reasonable. This was my second order to friends in Cuba and will continue to use your service and recommend to others.
24 November 2024
Unprompted review
Reply from Supermarket23
We’re so grateful for your feedback and truly appreciate it! We would be absolutely thrilled if you continue to trust our store and think about using our services again in the future.
I am very pleased with the service
I am very pleased with the service, it was much quicker than I expected. I will be placing another order soon. I highly recommend SuperMarket 23 so far. Very happy thank you
16 November 2024
Unprompted review
Reply from Supermarket23
We would like to express our sincere gratitude for your feedback. We hope that you will consider continuing to shop with us and utilizing our services in the future.
Helping Cubans from Canada made easy
Variety of items is great. Easy to order and pay from Canada. My family received their delivery in 2 days and were just thrilled. Thank you for making it possible to help our Cuban family/friends, it is so hard for them right now.
28 October 2024
Unprompted review
Reply from Supermarket23
Nos alegra mucho saber que su usted y su familia están satisfechos con nuestro servicio ¡Gracias por confiar en nosotros!
...always the best....A1...amazing…
...always the best....A1...amazing company, amazing staff and service. Thank you. Rick
19 October 2024
Unprompted review
Reply from Supermarket23
We really appreciate your review, . It's a pleasure to know that we meet your expectations. We hope to continue counting on your preference!
Reply from Supermarket23
Thank you very much for your comment! We are happy to hear that you have had an excellent experience with our service. Thank you for trusting us!
Muy buen servicio y calidad de productos
26 September 2024
Unprompted review
Reply from Supermarket23
Muchas gracias por su valoración. Nuestra prioridad es su satisfacción
Reply from Supermarket23
Thank you for your five-star review! We are glad to hear that you found our service excellent. Your satisfaction is our priority, and we look forward to continuing to serve you in the future. Thank you for choosing us!
Fantastic service
Fantastic servicio, a tiempo, y respetuoso. Muchisimas gracias!
12 September 2024
Unprompted review
Reply from Supermarket23
Muchas gracias por su valoración. Nos alegra saber que tuvo una excelente experiencia con nosotros
Damage products
Company is improving a lot but still so many issues with items. Then if you go to Cuba and spend there long time when you come back you start the claim of some spoiled products they tell you sorry ours providers won’t accept this and won’t return nothing or give you the credit 😳. Regard eggs, chicken boxes with missing chicken part you can tell. Pooring water in meat boxes to balance the weight and so on. Most of the time the give the credit back but if you don’t do it on “time “ forget about it. I spend thousands of dollars a year towards my family and my self with food and all kind of things and then they treated you like whatever
30 July 2024
Unprompted review
Reply from Supermarket23
We apologize for the inconvenience caused. As we have explained before, it is not possible to process a claim after 15 days, as it is part of our protocols, which we cannot violate. Additionally, please note that there are enabled means from Cuba to report claims so that we can process them.
Excelente servicio al cliente
Excelente servicio al cliente, rapida entrega, super recomendado.
23 August 2024
Unprompted review
Reply from Supermarket23
Gracias por su reseña
Excelente servicio en todo.
2 July 2024
Unprompted review
Reply from Supermarket23
Nos complace saber que se encuentra satisfecho con el servicio brindado.
TOP of the line company!
My family that receives the order we send always gets the order the next day or within 3 days and it is a blessing to hear their excitement for the order. Not only does it get there quick but the quality is spectacular they said compared to what they have received from other places in the past. The delivery person is so respectful and kind as well. The prices are amazing so we can afford to send more often so thank you so much!
12 June 2024
Unprompted review
Reply from Supermarket23
Thank you for sharing your positive experience with us, we're happy to know our efforts are being paid off!
Very professional 👏🏻
7 June 2024
Unprompted review
Reply from Supermarket23
Agradecemos sinceramente su reseña. Nos complace saber que quedó satisfecha con nuestro servicio. ¡Esperamos verle de nuevo pronto!
Great service!
was a bit sceptical about ordering from Supermarket23, and was pleasantly surprised about professionalism and quality of the product and service. Easily comparable to Amazon. Thank you!
6 June 2024
Unprompted review
Reply from Supermarket23
We appreciate your kind words. We are delighted to hear that you are happy with our store. We strive to offer the best possible service, and your feedback is very valuable to us. We look forward to seeing you again soon!
Quick delivery
No problem. Direct at the doore, within a week, more or less. Emails telling the status of delivery. Sent and completed. Very good. Rickard
5 May 2024
Unprompted review
Reply from Supermarket23
We are glad to know that you are satisfied with the quality of the service. We greatly appreciate your positive feedback on food quality and constant communication regarding order status. We truly value your opinion and are pleased to know that the service has exceeded your expectations.
greetings!!!!
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