The site is easy to use, but there is a defect in the credit card entry page. It does not work most of the time and so I have to start all over in selecting the products and then try to pay with a vis... See more
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Staff answered our questions and concerns the same day. Items were extremely well packaged to avoid damage. Their delivery charges are cheaper than cost of picking the packaged items from their Store... See more
Company replied
Buying with them as long you buy light products you will have no problems, but if you deal with customer services is a total disaster. Cubans there, the operators are rude and dishonest. They never g... See more
Company replied
I recently placed my first order with Super Market 23 to help some dear friends in Cuba, and I couldn’t be happier with the experience. I placed the order yesterday, and everything was delive... See more
Company replied
Company details
Written by the company
SuperMarket23 es la tienda online líder en compras online para Cuba, donde encontrarás alimentos frescos, artículos de aseo, productos para el hogar, electrodomésticos y ferretería a precios competitivos. Hacemos que enviar productos y alimentos a Cuba sea fácil, rápido y seguro, con atención personalizada en cada pedido. Pagas con VISA, MasterCard y otros métodos de pago, siempre con total confianza. Nuestro compromiso es ofrecerte una experiencia de envíos a Cuba confiable, transparente y sin preocupaciones.
Contact info
4.0
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick delivery
No problem. Direct at the doore, within a week, more or less. Emails telling the status of delivery. Sent and completed. Very good. Rickard
5 May 2024
Unprompted review
Reply from Supermarket23
We are glad to know that you are satisfied with the quality of the service. We greatly appreciate your positive feedback on food quality and constant communication regarding order status. We truly value your opinion and are pleased to know that the service has exceeded your expectations.
greetings!!!!
I had a good experience with…
I had a good experience with Supermarket23. They have products with good quality and the deliveries are always on time. I'm satisfied
2 May 2024
Unprompted review
Reply from Supermarket23
We are very grateful for your kind words and for highlighting both the quality of our products and the punctuality and kindness of our service. It's customers like you who make our work so rewarding!
Greetings!!
Very very very poor customers privacy…
Very very very poor customers privacy policies. I have purchased a few times ...but... they requested from my wife this:
1- Copia de la Licencia de conducir
2- Copia de su estado de cuenta
3-Copia de la tarjeta con la que pago
4- Direccion actual y direccion del
billing code de la tarjeta
Para que????... Para venderle la informacion privada y financiera de mi esposa a compañias de colleccion de datos que redican en España y Alemania... Ademas Almendares supermarket le vende la informacion de los clientes a las agencias de carros y financieras de Miami.
Mo esposa hizo la orden el pasado 15 de este mes ..le cobraron el dinero del banco y no han ma dado la orden Para Cuba
SO UNOS LADRONES DE INFORMACION PERSONAL !!!!
14 March 2024
Unprompted review
Reply from Supermarket23
En SuperMarket23, nos tomamos muy en serio la privacidad y la seguridad de la información de nuestros clientes. Bajo ninguna circunstancia compartimos, vendemos o proporcionamos la información del cliente a terceros.
Nuestro compromiso es garantizar la protección y confidencialidad de los datos personales de nuestros clientes en todo momento. Sin embargo, en situaciones excepcionales, realizamos un proceso de verificación de la información proporcionada por el cliente con el fin de autenticarla y asegurar la integridad de nuestras operaciones.
Estamos comprometidos con mantener la confianza y satisfacción de nuestros clientes, y para ello implementamos medidas rigurosas que garantizan la protección de su información, ofreciendo un servicio seguro y confiable en todo momento.
Atentamente,
Área de Atención al Cliente
Supermarket23
Very professional goods and services.
7 March 2024
Unprompted review
Reply from Supermarket23
Thank you very much for your feedback.
Sincerely,
Customer Support
Supermarket23
Reply from Supermarket23
Thank you very much for your feedback.
Sincerely,
Customer Support
Supermarket23
My first experience was perfect
My first experience was perfect. All goods arrived in perfect order. The delivery arrived three days earlier than was estimated. I will definitely be continuing with Supermarket 23. I would highly recommend it to everyone.
26 February 2024
Unprompted review
Reply from Supermarket23
Thank you very much for your feedback.
Sincerely,
Customer Support
Supermarket23
Excellent Service
Excellent Service. Always on time. Prices are great.
Thank you for your sevice
10 February 2024
Unprompted review
Reply from Supermarket23
Thank you very much for your feedback.
Sincerely,
Customer Support
Supermarket23
Sufficient service and speedy delivery!
31 January 2024
Unprompted review
I’m more then happy with my purchased…
I’m more then happy with my purchased everything arrived in time ,great quality product great costumer service definitely will shop more here thank you so much ⭐️⭐️⭐️⭐️⭐️
31 January 2024
Unprompted review
The service was excellent
31 December 2023
Unprompted review
Reply from Supermarket23
Dear Marina, thank you for your feedback. We are pleased to hear that you found our service excellent. If you have any further comments or if there's anything specific you appreciated about the service, please feel free to share. We're here to assist you.
Great service
I order for my friend in Banes. Everything was delivered in one week. Great service!
26 December 2023
Unprompted review
Reply from Supermarket23
Dear Audrey,
Thank you for your feedback. We're delighted to hear that you ordered for your friend in Banes, and everything was delivered within one week. We're pleased to provide great service. If you have any more requests or if there's anything else we can assist you with, feel free to let us know.
Best regards, SuperMarket23 work team
Quick and Efficient
they are punctual, and within 2-3 days they get their food , always have some sort of specials going on ….easy way of getting food for them , I have used Supermarket23 many times to help them
11 December 2023
Unprompted review
Reply from Supermarket23
We greatly appreciate you taking the time to share your positive experiences with our service's punctuality, speed of delivery, special offers, and ease of ordering to help your loved ones. It is extremely rewarding for us to know we have been able to deliver quality food reliably within 2-3 days on a consistent basis. Providing an accessible and affordable way for customers abroad to send essential food items to family in Cuba motivates our entire team. Thank you for trusting us many times - it is our privilege to assist you in supporting them. We will continue striving to meet and exceed your expectations every step of the way. Please let us know if there is ever anything we can improve as well.
Excellent service and delivery for…
Excellent service and delivery for loved ones and family… great pricing, easy website to use, many products in stock and speedy delivery. Life saving service these guys are… thank you so much 🙏
1 December 2023
Unprompted review
Reply from Supermarket23
We deeply appreciate your kind words and are thrilled to know that you've had an excellent experience with our service. It's heartening to hear that our pricing, user-friendly website, extensive product selection, and fast delivery have met your expectations. We're honored to be of service and thankful for your trust. If there's anything more we can assist you with in the future, please feel free to reach out. Thank you for choosing our service.
Amazing prices/service, quick delivery
My experience was amazing and I can’t express how happy I am. The prices are fantastic, great selection, the food was fresh, quick delivery and very friendly service. Very pleased
22 November 2023
Unprompted review
Reply from Supermarket23
Thank you for sharing your amazing experience with us. We're thrilled to hear that you are happy with our fantastic prices, great selection, fresh food, quick delivery, and friendly service. Your satisfaction is our priority, and we're here for you whenever you need.
a wonderful experience
fresh produce, artisanal products, and friendly vendors make it a wonderful experience. It's a great way to support local businesses
11 November 2023
Unprompted review
Reply from Supermarket23
Thank you for your comment and rating. We work to always provide you with a wonderful experience!
I have used this service for a few…
I have used this service for a few times now absolutely excellent I know when it get delivered to my friends
10 November 2023
Unprompted review
Reply from Supermarket23
It's always great to hear from happy customers. It sounds like we've consistently met or exceeded your expectations when it comes to timeliness and service - that's exactly what we aim for! It's great that your friends can count on us to get their packages to them promptly and in good condition, and we're always working to make sure we can live up to that promise. Thanks again for your patronage and for taking the time to share your feedback!
Prompt and correct delivery
Prompt and correct delivery. I have no idea how they accomplish it but I am very grateful to have an opportunity to help our friends in Cuba.
8 November 2023
Unprompted review
Reply from Supermarket23
We are so happy to hear that you're having such a positive experience with the delivery service. It's always reassuring to know that your packages are reaching their intended destination safely and on time, especially when it comes to sending things to Cuba. I can only imagine how meaningful it must be to be able to help out your friends there. Thank you for sharing your feedback with us. 📦✨
Deliver was made as promise
Deliver was made as promise, quality as describe.
Thank you.
20 October 2023
Unprompted review
Reply from Supermarket23
You're very welcome! It was our pleasure to deliver everything as promised and in great quality. We're really glad you're pleased with our service. Thanks so much for using SuperMarket 23 and for your kind words. 🙏
great and timely service and reasonable…
great and timely service and reasonable price if you watch what your buying
14 October 2023
Unprompted review
Reply from Supermarket23
Thank you for your feedback. We are pleased to hear you have had a positive experience with our timely service and reasonable prices when shopping carefully. At SuperMarket23 we strive to provide excellent customer service and competitive pricing. We appreciate you taking the time to share your thoughts, as it helps us continue improving. We hope to have the opportunity to serve you again soon!
So happy with this service
So happy with this service. Everything was delivered accurately and on time. Very courteous service! I will definitely use them again!
4 October 2023
Unprompted review
Reply from Supermarket23
Thank you for the kind review! We strive to provide excellent service and are so glad to hear you were satisfied with your experience. It's feedback like this that keeps us motivated to maintain our high standards. We appreciate you taking the time to share your thoughts and look forward to serving you again soon. Please don't hesitate to let us know if there is ever anything else we can do for you.
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