I would like to share my excellent experience with the company’s fast and efficient customer service. Even though I was calling from abroad, I was able to reach them relatively quickly. They respo... See more
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See what reviewers are saying
Supersmart sell a lot of interesting stuff. More than jut the usual vitamins though they do all those as well. Ordering pretty straightforward - you may need to try a couple of times to get the offers... See more
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I’ve purchased many types of supplements from this company over the course of years to treat a few issues, and I’m satisfied with their quality. After using them consistently for a period of time, I c... See more
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I have got an email saying the parcel was delivered but it did not, the delivery guy didn't even knock the door, and i tried to contact them and they took ages to get back to me with an answer and als... See more
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Company details
Written by the company
Supersmart’s commitments - A wide choice of dietary supplements and vitamins - Products at the cutting edge of medical research - Pharmaceutical grade products at optimal doses and in the most effective forms (see "quality comes first") - Raw materials that correspond to a code of ethics, which respects the environment and prioritises local, eco-friendly economies - Reliable information and advice related to dietary supplements and your health - A constant search for the very best value-for-money - Incremental customer benefits that reward loyalty (see "loyalty scheme") The history of Supersmart A pioneer in the European nutritional supplement market, Supersmart.com is today a major player. The Supersmart.com brand was one of the very first in Europe to market dietary supplements. Since 1992, we have offered a printed, mail-order catalogue, and have made our famous "Smart Drinks" available for sale in pharmacies. In 1996, the Supersmart.com website made its first appearance on the world wide web. Initially, the company imported products from the United States. But we very quickly developed our own formulations and packaging in order to offer our customers even greater value-for-money. Supersmart today Our guiding principles have remained the same for 25 years: to prioritise quality, safety, efficacy and scientific validation. Simple principles which have succeeded in securing the loyalty of an increasing number of customers. To whom we once again offer our sincere thanks! Supersmart.com now produces its own formulations, coordinated by a Doctor of Pharmacy and recognised specialist in nutrition. Selection of raw materials and control of the manufacturing process is managed by an agro-food engineer. Products are packaged in regularly-inspected laboratories that conform to current regulations with whom we work in complete confidence and transparency. The dispatch of products is handled by logistics professionals using the most innovative and effective tools available. We work directly with scientific journalists and translators who are specialists in the field of health. Last but not least, the friendly, cheerful ‘Smarteam’ is here every day to help you in whatever way we can. Please do not hesitate to contact us (see "contact") if you have any technical issues or problems with late orders, adding items to your basket … or any questions at all!
Contact info
BP3015, L1030, Luxembourg, Luxembourg
- +35226495557
- info@supersmart.com
- www.supersmart.com
4.5
Excellent
18K reviews
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Prompt delivery
27 November 2025
Reply from Supersmart.com
Hello Jakub,
Thank you very much for your positive feedback. We are delighted to know that you are fully satisfied with your experience.
Please don’t hesitate to reach out if you have any questions or need assistance.
Best regards,
— The Supersmart Team
My new go-to for top quality supplements!
I am buying more and more of my supplements from this superb, high quality company. Cannot recommend it enough. Plus, excellent customer service with a quick, helpful team and speedy deliveries. Highly recommend Supersmart!
29 October 2025
Reply from Supersmart.com
Hello Cecilie,
Thank you so much for your positive feedback. We are delighted to know that you were completely satisfied with your experience with Supersmart.
We are always available to answer any questions or provide any assistance you may need, and we look forward to seeing you again for your next order.
Sincerely,
The Supersmart Team
SUPERSMART WHAT ELSE👍
23 November 2025
Reply from Supersmart.com
Hello Mr. DIEDERLE,
Thank you very much for your positive feedback. We are delighted to know that you were completely satisfied with your experience with Supersmart.
We remain available should you have any questions or require any assistance, and we look forward to welcoming you back for your next order.
Sincerely,
The Supersmart Team
Refer my Order #2560129 dated on Nov…
Refer my Order #2560129 dated on Nov /15/2025 purchased & I sent my unhappy feedback emailed under your "contact" portal address details about it on Nov /21/2025 @ 18:25 pm. Singapore time. Up to-day ( Nov 30 2025) ; still no any response from Supersmart.com ??? What's a very poor service !! and please reply me to my email ASAP !! ( Mr.Leung wing chau )
15 November 2025
Reply from Supersmart.com
Hello Mr. Leung,
Thank you for your message.
We actually replied to your email on the same day (November 21, 2025). As mentioned in our response, it seems that the email have gone to your spam/junk folder.
Please note that the information you provided has also been forwarded to the relevant department for further handling.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Kind regards,
Excellent quality products with…
Excellent quality products with innovative formulas, as someone who has been suffering with acid reflux, these supplements have been lifesavers.
6 November 2025
Reply from Supersmart.com
Dear Oriana Moniz,
Thank you very much for your kind feedback.
We are truly pleased to hear that our innovative formulas have provided you with relief from acid reflux. Your satisfaction is our greatest reward, and we remain committed to offering high-quality products to support your well-being.
Please don’t hesitate to reach out if you ever need further assistance or advice.
Best regards,
The SuperSmart Team
high quality supplement!
21 October 2025
Reply from Supersmart.com
Hello Galant,
Thank you very much for your positive feedback. We are delighted to know that you are fully satisfied with your experience.
Please don’t hesitate to reach out if you have any questions or need assistance.
Best regards,
— The Supersmart Team
Good service prompt delivery
22 October 2025
Reply from Supersmart.com
Hello Ms. Reeves,
Thank you so much for your positive feedback. We are delighted to know that you were completely satisfied with your experience with Supersmart.
We are always available to answer any questions or provide any assistance you may need, and we look forward to welcoming you back for your next order.
Sincerely,
The Supersmart Team
I like your clear explanation
I like your clear explanation. And how to make a choice of products for a specific health problem
14 November 2025
Reply from Supersmart.com
Hello Ms. Ingrid,
Thank you so much for your positive feedback. We are delighted to know that you were completely satisfied with your experience with Supersmart.
We are always available to answer any questions or provide any assistance you may need, and we look forward to welcoming you back for your next order.
Sincerely,
The Supersmart Team
Very sad experience
Hi , I worked in lichfield and the short women in the black high viz was extremely rude racist and made me feel so uncomfortable to the point I started crying , I thought Chinese people were nice im never working again thanks to you lot .
17 November 2025
Unprompted review
Reply from Supersmart.com
Hello,
I'm truly sorry to read about what you went through—that experience sounds very upsetting, and no one deserves to be treated that way.
However, there's clearly some confusion: you left this review on the page of a company that sells dietary supplements and has no connection whatsoever with Lichfield or the place where you worked. We are not a staffing agency, a logistics company, or a Chinese company.
Could you please double-check?
Kind regards,
Excellent products and fast service.
Excellent products and fast service.
What do we need more?
6 November 2025
Reply from Supersmart.com
Hello Margarida,
Thank you very much for your positive feedback. We are delighted to know that you are fully satisfied with your experience.
Please don’t hesitate to reach out if you have any questions or need assistance.
Best regards,
The Supersmart Team
It is very dangerous to use supplements…
It is very dangerous to use supplements without a doctor support, but nowaday, as in Europe and US, access to medicine is deny to save money from health care insurance (under the hypocrite excuse of protecting people), many are turning to the supplement industry as I did.
I used one of these supplement at the recommended dose, but the problem was: i was under treatment for years with a light medicine for a chronic immune disease.
When I read the packaging of the supplement, nothing at all was written about possible dangerous interaction.
I ended up at the hospital few day after starting to use this supplement (serotonin syndrome) , and I almost died.
Supplements are more dangerous than many medicine. The final shareholders of these companies are the one that previously held shares in Pharmaceutical companies.
Even at normal dose, it can lead you to go to the hopsital as they can interfere strongly with hundreds of long term used prescibed medicine.
The difference : with medicine, a long warning list is needed to be included with the medicine. They cost money to your health insurance.
With supplements, everyone can have access to them, no warning list (even not at which time of the day using them) and ended up at the hospital. These supplements cost nothing to your health insurance.
Think twice when you consume suplments, ask to your doctor, and crossed check online if they are safe with your current disorder and medical treatement.
15 October 2025
Reply from Supersmart.com
Hello,
We are truly sorry to hear about your experience and fully understand your concern. Your testimony is a valuable reminder of how important it is to consult a healthcare professional before starting any dietary supplement, especially when taking prescription medication.
Our Lactobacillus reuteri supplement contains only a probiotic strain naturally found in the intestinal flora and recognized as safe by health authorities. The capsules are made of pullulan (a plant-based material) and acacia gum, both neutral excipients commonly used in pharmaceutical formulations.
As clearly stated on our label, we recommend consulting a healthcare professional before use if you are pregnant, breastfeeding, or have a health condition.
Every individual reacts differently, and certain medical backgrounds can lead to unpredictable sensitivities. We sincerely thank you for sharing your experience, which helps raise awareness about the importance of careful use of any supplement.
We wish you a full recovery and remain at your disposal should you wish to discuss this matter further.
Kind regards,
Gaëlle – Customer Service Supersmart
The variety of products is amazing
The variety of products is amazing, the offers are good and the sending is very fast. I just miss having a bit more of guidance about combinations, possible interactions, etc.
18 April 2025
Reply from Supersmart.com
Hello,
Thank you very much for your positive feedback. We are delighted to know that you are fully satisfied with your experience.
Please don’t hesitate to reach out if you have any questions or need assistance.
Best regards,
The Supersmart Team
Reply from Supersmart.com
Hello Timo,
Thank you so much for your positive feedback. We're delighted to know that you were completely satisfied with your experience with Supersmart.
We're always available to answer any questions or provide any assistance you may need, and we look forward to seeing you again for your next order.
Sincerely,
The Supersmart Team
Reply from Supersmart.com
Hello Mr. Jorge,
Thank you very much for your positive feedback. We are delighted to know that you were completely satisfied with your experience with Supersmart.
We remain available should you have any questions or need any assistance, and we look forward to seeing you again for your next order.
Sincerely,
The Supersmart Team
Excellent online site
Excellent online site, efficient and quick delivery.
A great experience.
28 October 2025
Reply from Supersmart.com
Hello Chris,
Thank you so much for your positive feedback. We're delighted to know that you were completely satisfied with your experience with Supersmart.
We're always available to answer any questions or provide any assistance you may need, and we look forward to seeing you again for your next order.
Sincerely,
The Supersmart Team
I’m really happy with your products, but…
I’m really happy with your products. Indeed, I’ve been a customer of SuperSmart for a long time.
However, I believe that lately you’ve made a significant mistake in choosing Poste Italiane for your deliveries. Poste Italiane is now over loaded and assigns the deliveries to small local companies that have grown like mushrooms because of this business. However, the service they provide is very poor. They let you know about the delivery date just the evening before, with no time to organize yourself, many times you receive a message saying that they tried to deliver but you were not home and in reality they haven’t come at all and, when they do come, you open the door of the building ( I live on the 3rd floor) and when you get downstairs they have already left, leaving the pack inside but right behind the glass door instead of at least putting it on top or under the letterbox. This is not just a one time event but it’s their way of proceeding. It would be worth hiring a professional currier. Thanks
23 October 2025
Reply from Supersmart.com
Hello Ms. Olga Gladys Del Signore,
Thank you for your 4-star rating. We are pleased that you are generally satisfied with our services, and we have noted your comment regarding Poste Italiane.
We remain at your disposal should you have any suggestions or specific requests.
Sincerely,
The Supersmart Team
Reply from Supersmart.com
Hello Mrs I Heririch,,
Thank you very much for your positive feedback. We are delighted to know that you are fully satisfied with your experience.
Please don’t hesitate to reach out if you have any questions or need assistance.
Best regards,
The Supersmart Team
Reply from Supersmart.com
Bonjour,
Merci beaucoup pour votre commentaire positif. Nous sommes ravis de savoir que votre expérience avec Supersmart vous a pleinement satisfait(e).
Nous restons à votre écoute pour toute question ou besoin d’accompagnement, et serons heureux de vous retrouver lors d’une prochaine commande.
Bien cordialement,
L’équipe Supersmart
Everything is great. Keep up
Your product and service is great that's why i ordered again.
15 October 2025
Reply from Supersmart.com
Bonjour M. KOSMATOS,
Merci beaucoup pour votre commentaire positif. Nous sommes ravis de savoir que votre expérience avec Supersmart vous a pleinement satisfait(e).
Nous restons à votre écoute pour toute question ou besoin d’accompagnement, et serons heureux de vous retrouver lors d’une prochaine commande.
Bien cordialement,
L’équipe Supersmart
Reply from Supersmart.com
Hello,
We’re pleased to inform you that your parcel is now available for collection at the pickup point.
📦 Pickup point: GENERAL SHOP
🕓 Opening hours: Until 11pm
🔢 Tracking number: 323200722359985646861037
Please remember to bring an ID and your tracking number when collecting your parcel.
Thank you for your order, and we hope you enjoy your purchase!
Kind regards,
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