It was perfectly fine. We were picked up, left the airport within 5 minutes, 5 minutes later we arrived at the car hire place. The pick up process was smooth but REMEMBER they don't accept AmEx! Nikos... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great shuttle service! Nikos was already there when we arrived at the airport and called us right away, so we knew exactly where to go. He was very friendly and speaks excellent English, which made co... See more
Company replied
Excellent service from start to finish! Paul and Aaron were extremely helpful and made everything very easy for us. We rented a Skoda Karoq for two weeks, and the car was brand new and in perfect... See more
Company replied
Amazing People, Especially Raymond and Fatime, both helped me so well, first Rajmond with his discounts when picking car up and then Fatime when I was in bad private situation and had to hand keys bac... See more
Company replied
Company details
Written by the company
Surprice Mobility is a constantly growing car rental brand, which has as priority to provide quality services at affordable rates and flexible terms and conditions, combined with real 24 hours support. This has established us as one of the most competitive companies in the market. We are very clear on the terms and conditions of our rentals, with no hidden costs and many offers for our loyal customers and cooperators. Our fleet is consisted of a variety of car groups, serving all requirements and needs. Our personnel are very well trained, always willing to go the extra mile in order to help our customers to feel like home! We pay great attention to our after sales service, by investing on our customer care department and the so called “repeaters”. Our vision is to become one of the world leaders in the rent a car industry and we are fighting towards this mission with honesty, consciousness, professionalism and very hard work.
Contact info
3.6
Average
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We enjoyed our lift with Nikos to the…
We enjoyed our lift with Nikos to the airport! He was really friendly and helpful. We can really recommend the company.
3 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your wonderful feedback and recommendation! We’re happy to hear Nikos made your airport transfer comfortable and pleasant. We hope to welcome you again on your next trip!
Kind regards,
Surprice Mobility Team
It was nice and friendly
It was nice and friendly.
Thank you Nikos for your recommendation!
3 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your lovely feedback! We’re glad Nikos made your experience pleasant and helpful. We hope to welcome you again soon!
Kind regards,
Surprice Mobility Team
Nikos is the best driver 💪🏼
3 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your fantastic feedback! We’re happy to hear Nikos made such a great impression. We look forward to welcoming you again soon!
Kind regards,
Surprice Mobility Team
Car was very good
Car was very good , friendly and kind staff , reccomend it!
3 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback and recommendation! We’re happy to hear you enjoyed the car and our service. We look forward to welcoming you again soon!
Kind regards,
Surprice Mobility Team
Everything was absoluetly okay
Everything was absoluetly okay , reccomend
3 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your positive feedback and recommendation! We’re glad everything went smoothly and hope to welcome you again on your next trip.
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback! We’re glad you enjoyed the service and felt comfortable with our driver. We look forward to welcoming you again soon!
Kind regards,
Surprice Mobility Team
Everything went great
Everything went great, I especially note Nikos as an excellent driver and company representative
3 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your wonderful feedback! We’re pleased to know you had such a positive experience and that Nikos made a great impression. We hope to welcome you again soon!
Kind regards,
Surprice Mobility Team
Great driver Nikos
3 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback! We’re happy to hear Nikos made your journey a pleasant one. We hope to welcome you again soon!
Kind regards,
Surprice Mobility Team
booking process was good
booking process was good. After booking was possible to change pick up place from Kutaisi airport to city for free. They came to hotel with car. Excelent.
27 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your wonderful feedback! We’re pleased to hear the booking process was smooth and that we could make the pickup convenient for you. We hope to welcome you again on your next trip!
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
Thank you for your great feedback! We’re happy to hear you enjoyed the car and that David made your experience even better. We look forward to welcoming you again soon!
Kind regards,
Surprice Mobility Team
Very helpful and calm driver
Very helpful and calm driver, found a solution for tourists who were waiting for longer to only bring the driver to pick up the car.
2 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback! We’re glad our driver was able to assist and make things easier for you. We hope to welcome you again on your next trip!
Kind regards,
Surprice Mobility Team
Fraudolent company.
Fraudolent company.
I booked a car with a price clearly stated in the contract. When I got to the frontdesk they said I had to pay 50€ more. After multpiplt call with the support they agree I didn't have to pay those 50€.
After 2 month they just withdraw 50€ from my credit card with no prior contant or explanation. The support use the same excuse used 2 month prior to justify it.
Stay away from this company
10 June 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Please accept our apologies for any inconvenience you may have experienced. We would appreciate the chance to address your concerns directly. Kindly forward your feedback and your SC number to customercare@surpricemobility.com so our team can assist you.
Kind Regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
Thank you for your lovely feedback! We’re glad Nikos made your experience so enjoyable. We look forward to welcoming you back again soon!
Kind regards,
Surprice Mobility Team
friendly driver
2 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback! We’re glad you had a pleasant experience with our driver. We hope to welcome you back again soon!
Kind regards,
Surprice Mobility Team
The car was in great condition
The car was in great condition, fast pickup and drop-off at the airport. Right next to the company office there is a gas station.
Our driver to the airport, David, was very friendly and polite. Great service!
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your great feedback! We’re pleased to hear that you enjoyed the service and found our team helpful throughout your rental. We’ll be happy to welcome you again on your next trip!
Kind regards,
Surprice Mobility Team
Reliable car rental at competitive price
I was a bit sceptic, but like other experiences with less known car rentals, it's all about getting yourself ready, know the rules very well and play by them. Overall, the car price was very competitive, the car was in good shape and I have no major complaints. When I got the car, I just had to leave the deposit with my credit card (yes, it's a big amount but they're open that you have your own extra insurance) and all went smoothly. They encouraged me to take my own photos and videos to have evidence in case of a dispute. I'm not fan of not getting the car with full tank, but I just returned it at the same level and that's it. The return inspection was fast and painless. Got my deposit canceled and I'm happily going back to the airport in their shuttle van. Overall, works fine. The guys at the counter were friendly. Just smile and they'll smile back at you.
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for sharing your experience and for choosing Surprice Mobility. We’re pleased to hear that everything went smoothly and that our team was friendly and helpful throughout your rental. We appreciate your trust and hope to welcome you back again soon.
Kind regards,
Surprice Mobility Team
The Driver Nikos was directly at the…
The Driver Nikos was directly at the airport and really friendly. Thank you.
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for taking the time to share your review! We are glad to know that Nikos was waiting for you upon arrival at the airport and provided such pleasant service. We look forward to welcoming you back on your next trip!
Kind regards,
Surprice Mobility Team
Very nice driver really chill 10/10
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you so much for the perfect rating! We are glad you had a comfortable and pleasant ride with our team. We look forward to welcoming you back again soon!
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
Thank you for sharing your positive feedback! We are pleased to know that you had a smooth experience with us. We look forward to welcoming you back on your next trip.
Kind regards,
Surprice Mobility Team
Great Nikos
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback! We are happy to hear that Nikos provided you with such great service, and we look forward to welcoming you back again soon.
Kind regards,
Surprice Mobility Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.