It was perfectly fine. We were picked up, left the airport within 5 minutes, 5 minutes later we arrived at the car hire place. The pick up process was smooth but REMEMBER they don't accept AmEx! Nikos... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great shuttle service! Nikos was already there when we arrived at the airport and called us right away, so we knew exactly where to go. He was very friendly and speaks excellent English, which made co... See more
Company replied
Excellent service from start to finish! Paul and Aaron were extremely helpful and made everything very easy for us. We rented a Skoda Karoq for two weeks, and the car was brand new and in perfect... See more
Company replied
Amazing People, Especially Raymond and Fatime, both helped me so well, first Rajmond with his discounts when picking car up and then Fatime when I was in bad private situation and had to hand keys bac... See more
Company replied
Company details
Written by the company
Surprice Mobility is a constantly growing car rental brand, which has as priority to provide quality services at affordable rates and flexible terms and conditions, combined with real 24 hours support. This has established us as one of the most competitive companies in the market. We are very clear on the terms and conditions of our rentals, with no hidden costs and many offers for our loyal customers and cooperators. Our fleet is consisted of a variety of car groups, serving all requirements and needs. Our personnel are very well trained, always willing to go the extra mile in order to help our customers to feel like home! We pay great attention to our after sales service, by investing on our customer care department and the so called “repeaters”. Our vision is to become one of the world leaders in the rent a car industry and we are fighting towards this mission with honesty, consciousness, professionalism and very hard work.
Contact info
3.6
Average
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took up by Nikos at Thessaloniki…
Took up by Nikos at Thessaloniki airport. Super kind and friendly. Perfectly in time according to the reservation pick up time!
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your wonderful review! We are happy to hear that Nikos was right on time at Thessaloniki airport and provided such kind and helpful service. We look forward to welcoming you back on your next trip!
Kind regards,
We were took up by Nikos a really…
We were took up by Nikos a really friendly driver.
He gave us some good advices regarding our staying in Nikiti.
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback! We are glad to hear that Nikos provided great service and shared helpful local tips for your stay. We hope to welcome you back on your next journey.
Kind regards,
Surprice Mobility Team
BEWARE
BEWARE. They put huge blocks / deposits on your credit card. They have no insurance options without a huge deductible. If there is so much as a tiny scratch, they will charge you the full amount and another admin fee on top. Don’t rent unless you have external insurance
Addendum as I am unable to respond to the reply below. Yes the terms are made clear when we pick up the vehicle. Not when you book it. I feel you have limited choice at that time. Therefore would like people to be aware when booking
1. There are no vehicle insurance options without high deductible. Minimum deductible is $1,000
2. Everything has an Admin Fee which wasn’t mentioned in the beginning
26 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
.We aim to keep all rental conditions clear for our guests and would appreciate the opportunity to look into your case. Please send your rental details to customercare@surpricemobility.com so our team can assist you directly. We hope to have the chance to regain your trust and welcome you back for a better experience in the future.
Kind regards,
Surprice Mobility Team
NEVER use this Company
NEVER use this Company. Staff did not show up on time (overslept) for hand over, so we called customer service and after their instructions parked the car locked and put the Key as instructed. We then got an invoice for the full deposit and charged the money, because “ left car unattended with the keys visible, which exposed it to danger”
You need to be VERY carefull with this Company
26 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
We are sorry to hear about your experience regarding your vehicle drop-off and deposit. We take feedback regarding our service very seriously and would like to review this situation thoroughly. Please contact us at customercare@surpricemobility.com with your rental details so our team can assist you directly. We hope for the opportunity to resolve this and regain your trust on a future trip.
Kind regards,
Surprice Mobility Team
Airport pick up
Nikos was already in place to pick me up, he was friendly and helpful.
31 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your review! We are glad to hear that Nikos was ready for your airport pick-up and provided great service. We look forward to welcoming you back on your next trip!
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
We apologize for the delay you experienced during your pick-up. We always strive to provide timely service and would like to look into this for you. Please contact us at customercare@surpricemobility.com with your rental details so we can assist you further.
Kind regards,
Surprice Mobility Team
Nikos is very helpful and friendly
Nikos is very helpful and friendly. Thank you for the ride and the nice conversation!
31 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback! We are happy to hear that you enjoyed the ride and your chat with Nikos. We would love to welcome you back on your next trip!
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
Thank you for sharing your feedback! We are really glad to hear that Nikos R. took good care of you. We look forward to serving you again on your next travel!
Kind regards,
Surprice Mobility Team
Friendly dfiver
31 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for sharing your feedback! We are pleased to hear that our driver was friendly and provided good service. We look forward to welcoming you back on your next trip!
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
Thank you for taking the time to share your feedback. We are glad to know Nikos provided you with a smooth and safe journey to the airport. We hope to welcome you back on your next visit!
Kind regards,
Surprice Mobility Team
Deceitful, Avoid at all costs Surprice/AutoOne
Avoid this car rental company at all costs (Surprice/AutoOne). Upon arriving in Italy, I was provided with a vehicle that was filthy, covered in dents and scratches, and displaying a dashboard warning light indicating that it required servicing. My experience at the rental desk was even more frustrating. The agent insisted that I pay an additional "mandatory" fee for a sat-nav system that was already permanently installed in the vehicle's dashboard. When I questioned and refused the charge, I was told that I would not receive the car unless I paid it. Faced with the prospect of disrupting the start of my holiday, I was forced to agree to the fee. I also declined the company's expensive in-house insurance because I already had my own car hire cover in place. Following this, the agent substantially increased the security deposit required. To add to the frustration, the company does not handle complaints and retains customers' security deposits for 5 to 6 weeks after the rental period. This company is unprofessional, predatory, and obviously promote their staff to be deceitful to customers.
**The standard response Surprice posts to these negative reviews is irrelevant. I already emailed your customer service team outlining these complaints on 11 August and am still awaiting a response.**
7 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
We sincerely regret that we didn't meet your expectations during your recent rental. Providing a seamless experience is our goal, and we’d like to make things right. Please reach out to our team at customercare@surpricemobility.com with your SC number so we can look into this immediately.
Kind Regards,
Surprice Mobility Team
Excellent service
Excellent service, very friendly and helpful staff.
The car was perfect.
First class from the team at Milan Malpensa.
I would definitely recommend and use again. Thanks
30 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you so much for your great feedback and high recommendation. We are so happy to know that our Milan Malpensa team delivered such a seamless and high-quality experience for you.
Kind regards,
Surprice Mobility Team
Very nice driver topo us to the AirPort…
Very nice driver topo us to the AirPort Word very good music play in the stereo
30 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for sharing your feedback. We are happy to hear that your ride to the airport was so pleasant and made for an enjoyable journey.
We look forward to welcoming you back on your next trip!
Kind regards,
Surprice Mobility Team
Excellent service
Excellent service from pick up to car drop off.
The car wasn’t the newest one, but it was clean and functioning well; price was reasonable.
Nikos is an awesome driver, interesting and caring.
30 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for sharing your feedback with us.
We look forward to providing you with another great ride on your next journey!
Kind regards,
Surprice Mobility Team
Great ride!
Great ride! Niko was very helpful and friendly. He gave us useful tips and instructions on how to get to Thessaloniki.
30 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your warm feedback. We are happy to hear you had a great ride and appreciated receiving helpful local guidance for your journey.
We hope to welcome you back on your next trip!
Kind regards,
Surprice Mobility Team
Friendly and on time
30 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for taking the time to leave your feedback.
We hope to have the pleasure of serving you again on your next trip!
Kind regards,
Surprice Mobility Team
Very pleasant Shuttle Service
Very pleasant Shuttle Service
with Nikos R.
29 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you very much for sharing your positive feedback. We are happy to hear that your transfer experience was smooth and friendly, and that our team member took great care of you.
We look forward to welcoming you back on your next journey!
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear customer,
Thank you for your kind feedback!
We’re delighted to hear that Nikos was so kind and welcoming.
We’ll be happy to see you again in the future!
Kind regards,
Surprice Mobility Team
Nicos was great
29 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Marzena,
Thank you for your kind words!
We’re delighted to hear that Nicos provided such a great experience.
We’ll be happy to welcome you again in the future!
Kind regards,
Surprice Mobility Team
Nikos was a very good driver
Nikos was a very good driver. Very helpful
29 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Alex,
Thank you for your kind feedback!
We’re delighted to hear that Nikos was helpful and provided excellent service.
We’ll be happy to welcome you again in the future!
Kind regards,
Surprice Mobility Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.