Surrey Home Removals Reviews 

80
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this professional company. Customers consistently highlight that the team members are exceptionally polite, hardworking, and wonderfully attentive to every detail from start to finish. Reviewers emphasize that all personal items are handled with utmost care, ensuring everything arrives safely at the new destination without any issues. Some reviewers were happy with the efficient packing services and the clear, helpful communication provided by the office staff prior to the move. Many people also appreciated the extra assistance with waste removal, which successfully made a stressful life event much easier to manage.

What people talk about most

Service

Consumers find service to be exceptionally positive, reporting that teams are brilliant, helpful, and... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally hardworking,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James, Andre and Georgi turned up on time (08:30) with both vans fully packed and ready to unload into the new house. All were very efficient, quick and careful with the many boxes and garden furnitur... See more

Rated 5 out of 5 stars

We had Lukasz, John, Kier, Bailey & Georgie, 5 very polite, strong and extremely hard working men to move us a 2nd time from our rented property into new home this week. I have never seen such good t... See more

Rated 5 out of 5 stars

My experience was fantastic from start to finish. The whole team were courteous and helpful throughout: Emma in the office, James who came out to give me a quote, Jamie who answered my queries and th... See more

Rated 5 out of 5 stars

The team were fantastic, helped make a normally stressful day very relaxed and smooth. We’re happy to redistribute furniture as much as we needed and everyone was super friendly. Highly recommend th... See more


Company details

  1. Warehouse

Written by the company

We are a local family run removals and storage company operating throughout Surrey and the UK. We have had the pleasure of moving thousands of homes and business safely across the country for over 15 years. We are fully insured and VAT registered with full time staff who regularly undertake training courses to ensure that we remain the best at what we do. Being an independent family run business we have less over heads then the bigger moving firms meaning we can give your move more care and attention at a fraction of the cost.


Contact info

4.9

Excellent

TrustScore 5 out of 5

80 reviews

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4.9

All reviews

(80)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently used Surrey home removals…

I recently used Surrey home removals for quite a stressful move with me and my husband.After looking online and enquiring with several different removal companies my friend recommended someone she had previously used. We made contact with the owner jamie who went beyond what was expected to explain how his company worked and we felt confident enough to proceed. I am so glad we chose to use Surrey home removals and the team were so prompt and professional and our move was stress free,straight forward and we would not be settled in our new home if it wasn't for companies like Surrey home removals a definite 10 plus for the team.Mark,Stuart and Alfie were fantastic many thanks for our experience with you guys absolutely spot on

13 August 2022
Unprompted review
Rated 1 out of 5 stars

USE WITH CAUTION

USE WITH CAUTION. The team arrived over two hours late, with two old, decrepit unmarked vans, neither had a tail lift or ramp. The team leader, Jamie, immediately said he had underestimated the size of the job, the size of the team needed or the size of the van required. Eventually everything was loaded after they had to go off and find a third, even older, van. Everything went into their store for a month and was then delivered to my new home. Damage was immediately evident to furniture and white goods, and they admitted they did not have enough covering cloths. I subsequently advised them of considerable damage to household items but they denied any liability. I sent photos, and they then blamed it on our packing - yet items were in double or even triple walled boxes with bubble wrap and peanuts. I ship goods around the world for over 20 years and my partner runs a logistics company to Africa! We know how to pack!!!!! Eventually they declined all liability, refused to give me their insurance company details and then blocked all further communications. We seriously considered a legal claim but decided they weren't worth fighting and wrote them off. I'm sure for other people they may be fine, but for us – never again. An expensive and disappointing lesson.

13 August 2022
Unprompted review
Rated 5 out of 5 stars

Jamie and his team moved us last week…

Jamie and his team moved us last week 28th June from Berkshire to Hampshire. The professional attitude of the guys was amazing. Nothing was too much trouble. They were recommended to us and we have already recommended them to friends we left behind. Thank you so much Jamie for a stress free move. Very much appreciated. Jenny and Mike

6 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

A massive thank you to Jamie and his team for a stress-free moving experience. We opted for the full packing service and it was a godsend. His team arrived at 8am and had everything packed within 2 hours and even loaded a van full to save time the next day. Moving day itself was excellent. The team arrived promptly, were cheerful and polite all day and did a superb job of unloading all our stuff to the correct locations. They even dismantled and reassembled extra items of furniture! I can’t recommend Surrey Home removals highly enough.

30 October 2021
Unprompted review
Rated 5 out of 5 stars

Overall a brilliant service!

We used Surrey Home Removals for our house move over two days on 22nd & 23rd June 2021.We were anxious as the market was extremely busy with property completions in the days leading up to the end of the stamp duty holiday.We need not have worried. Jamie and his team were superb.We opted for the full packing service which was a godsend and well worth it.Everything fragile was carefully wrapped or bubble wrapped and placed in secure boxes for loading.The team were all so friendly and helpful - nothing was too much trouble. All large items eg beds were disassembled and reassembled with ease in the new house.TVs and mirrors were carefully boxed and protected. Overall,a brilliant service.

27 June 2021
Unprompted review
Rated 5 out of 5 stars

A very professional company

When our move date was moved for a second time we were finding it difficult to find a removal firm. Our estate agent put us in touch with Surrey Home Removals and the moment I spoke to Jamie I knew we were in good hands. Throughout the video survey he explained what was included in the fixed price. Due to covid we decided to pack ourselves and had already ordered boxes from Amazon, but when we were running short he was very quick to supply, at cost, more boxes. On the day of the move Jamie and his team arrived at 8am as promised and had our 3 bedroom house packed and loaded (including items that needed dismantling) in the vans by 10:45! When we arrived at our new house they had everything unloaded and placed in our desired rooms within one and half. We can't thank them enough for making our actual move a stressless one. I would not have any hesitation in recommending them.

14 February 2021
Unprompted review
Rated 5 out of 5 stars

100% recommended!

We are very happy to recommend Surrey Home Removals. Jamie and his team were friendly, professional, efficient, and hardworking. They kept their good mood and energy all the time which I found uplifting during a busy moving day! 100% recommended!

1 October 2020
Unprompted review
Rated 5 out of 5 stars

Very professional and excellent service.

Very professional, helpful and nice guys. Went above and beyond to help us. We wanted them to do our move firstly, but then our date changed and they were already booked. We were gutted, especially as we ended up having a truly Mickey Mouse bunch to move us. It was a complete disaster from start to finish, leaving us heaving with furniture and unable to move in our new house.
Surrey Home Removals came very quickly to clear most of the stuff out again and took it in to storage for us so we could start to get straight. They then bought the stuff back at a later date. They were all very kind and nothing was too much trouble. Can’t recommend them enough so if you’re moving, get in quick and book them ASAP. You won’t regret it. Very competitive prices too.

14 June 2020
Unprompted review
Rated 5 out of 5 stars

Polite, hard-working, careful and friendly crew

We were given a quite via face tine call. Jamie and his team packed fragile stuff carefully and cleanly and were polite and friendly about the dog tripping in and out of the place. Would recommend to friends and family and anyone wanting to move.

13 June 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish.

From the very beginning of my moving journey, Jamie was brilliant. He explained everything and patiently answered questions regardless of how daft they may have been. On moving day, he and his team came in, packed up and moved me with professionalism, efficiency and a smile. I couldn't fault a thing. I would highly recommend surrey home removals. Utterly flawless! Thank you Jamie and your wonderful team 🙂

11 June 2020
Unprompted review
Rated 5 out of 5 stars

Really impressed......

Really impressed with Surrey Home Removals from the first moment we contacted them about our move. Jamie actually came to our house the same day and sent his quote thru to us that evening. He is obviously totally committed to his company There is a three week gap between moving out and moving into our new abode so their storage facilities were very important to us. Our move went without a hitch. We have some very precious marble furniture and the team went to great pains to ensure that all the items were really well protected. Nothing was too much trouble and the whole team worked hard on what turned out to be the hottest day of the year!!!! I would sincerely recommend this removal company. Their attitude is wonderful and the pricing was also ideal for us. It is great that we can relax with no worries until we finally move into our new home.

5 August 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. They were quoting my move within hours of me calling (not days like most companies) they showed up on time and were 1/2 the price. They made our move so easy and smooth. I would highly recommend!!

28 February 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, highly professional. Everything went smoothly making our day completely stress free! What a lovely team they have too.

3 December 2018
Unprompted review

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