Suzuki Motor of America Reviews 6

TrustScore 4 out of 5

4.1

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Company details

  1. Motorbike dealer
  2. Motorcycle shop

Information provided by various external sources

OFFICIAL WEBSITE FOR AMERICAN SUZUKI MOTORS CORPORATION: AUTOMOTIVE, MOTORCYCLE, QUADRUNNER & ATV, AND MARINE


Contact info

4.1

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Refused to replace damaged battery within warranty

My 2014 Suzuki S-cross within warranty period broken down; RAC assisted at site, found that battery is damaged and need to be replaced. They started the car with external battery and suggested to go to nearest dealer to get it fixed immediately. I have to keep the car started for an hour and drove long enough to keep the battery working till next day when I have to start it to Service centre.

Next day On checking,JEM SUZUKI said battery is perfectly alright so can't replace. They didn't care about how a battery within warranty period stopped functioning the day before and had to charge externally. I have handed over the detailed report from RAC saying what happened, what was their test result and suggestion Suzuki service still didn't bothered.
I doubt the credibility of their testing and am disappointed in customer service offered by Suzuki through JEM.

My warranty will expire in 2 days they're trying push 2 days forward so that they can charge me for the battery.
Will never trust Suzuki any more..

31 May 2017
Unprompted review
Rated 2 out of 5 stars

suzuki kettering

Very unhappy with car purchased from suzuki in kettering on christmas eve.
My son fell in love with corsaon auto trader and although they were 100 miles away from me we phoned them and requested a video. This showed an immaculate car, salesman said paintwork was immaculate and showed around most of car. Admitted steering when was peeling a bit but car had brand new mot and been checked at their garage and had 12 months warranty. So made an effort and took my son 100 miles there on xmas eve. Car had big dent/scratch down door, two on rear bumper! negotiated 200 off to get fixed and brought car. Ten miles down road started to sound really loud. Wheel bearings gone! how could they not have noticed and how did it pass MOT! Also got a dent in roof which we did not spot! Feel like I've been well and truly conned and have an upset son. now patiently waiting for them to reopen after xmas break, doubt will get anywhere! bet they glad to be rid of it, very upset with a supposedly well thought of dealership.

28 December 2015
Unprompted review
Rated 5 out of 5 stars

My other recent

Purchase was Hayabusa along with Ninja 14 r. Two best motorcycles in the world imho. People should learn not to be fanboys but instead learn to enjoy these healthy competition from which we all benefit.

17 February 2012
Unprompted review
Show reviews in all languages. (6 reviews)

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