SwarovskiReviews 

Express delivery fee of £15, delivery scheduled for the last day of the advertised window, and yet the parcel is not here (long after the alleged delivery slot) and of course customer service has gone home for the day.

Gunwharf Quays Swarovski in Portsmouth. Rude staff. Dirty jewelery boxes. Avoid this place. We drove here to buy a gift for my wife and her friend. When we entered the store it was empty, two young female staff ignored us and chatted away even when we got closer browsing and looking through the displays. We found what we liked so I approached the counter to ask if my wife could try the necklace on. Tryna, the staff took out a box that was covered dark black dust, at first I thought it was some decorative pattern but when I touched it my fingers where dirty from black settlement. I said " maybe you could wipe the box first" to which she replied "I will get you a different box". But she didn't, I think she couldn't find it so she opened it as it was, removed the necklace and in the proccess with her now dirty fingers transferred all the dirt onto the necklace. I said exactly that and she started smirking then said "If you don't like it, you can go somewhere else". I asked for the manager, she apologised and served us. We spent £449 but left discusted by atrocious service. There are better Swarovski's stores out there so avoid this one.

I went into to Swarovski Braehead in Glasgow last Monday distraught as I’d broken my beloved necklace I’d had for at least 10 years, which I wear 5 days out of 7 to ask for a repair which they don’t do anymore😞but the lovely Lucy had a look at it and managed to join to bigger lengthening /shortening links, it made it slightly shorter bit I was delighted. I have many pieces of Swarovski jewellery and I love it I treat myself every so often and will be back Lucy thank you so much for your help!
Swarovski bring back repairs please!!

Zero stars if possible. I bought the matrix tennis bracelet, after a couple of months of wearing it the closing became loose. After visiting multiple stores the bracelet was finally replaced. The same thing happened to the new replacement bracelet, this time the bracelet got lost due to the fault. Don’t buy this product it’s a waste of your money. The customer service is very poor. I won’t be buying from them again.

Ordered online for collection from store, paid for wrapping and gift bag , bag was dirty , old used one , even the store didn’t have any bag to swap , staff was not polite, giving me side eye , i went there saying hiii and smiling, they didn’t even smile and say hi

I bought a watch some years ago and the strap had become unglued. I assumed there would be no issue getting a strap. I was wrong. They put on a strap that can only be gotten from Swarovski and is now no longer available
which means I can't wear the watch. I did get responses from customer services, but could do nothing for me. Don't buy their watches unless it has a normal strap. The watch straps are of poor quality

I bought a bracelet for my graduation last year and I placed an order in February, never got the package and it was send but it was never delivered. After three months of waiting i emailed the customer service and they said my package was missing and that they wont do anything for help, and i asked for a refund and they said they would only refund 10% or something which was insane.! I was serious about getting a full refund which they kept denying and said eventually that they would refund 70%. I negotiated again for 80% and never got a reply and obviously never the refund.

I was a student back then and it was my graduation wish to wear a Swarovski bracelet but never got the chance to. I ordered it from Swarovski Bulgaria website.

Lost my complete interest and trust in the entire company and would never ever recommend anyone to buy from here.

This is a multimillion business and they can obviously refund a bracelet that was like 90€. But they didnt and made me take responsibility for the lost package.

Horrible just horrible.!!

I am trying desperately hard to get hold of customer service because I have an issue with a gift card. No one is answering the phone (been on hold for an hour). No one is answering emails. Chat doesn’t work. Wanted to get something before the big sale ends

Having come back from holiday I found my Swarovski necklaces tided in knots !! I tried for 5 hours at home with no luck !! I took them to Swarovski Livingston, West Lothian, Almonvale Centre and the staff were amazing. Leona, Paula were very pleasant and helpful. But Sophie was the ultimite star. She took an hour to untangle this most hideous mess and it all came with wonderful smiles from all the staff. I give these girls 100% for the best customer service and experience. Well done ladies.

Paid for gift wrapping and a card, item came with a crumpled up bag, a blank gift card and a half tied bow with blood stains on it. After contacting them, they arranged for someone to come collect my item. Spent all day at home waiting and no one turned up. Sent 3 further emails and still no reply. I am now getting in contact with trading standards and letting them handle this. Let me repeat myself… The gift wrapping came with “BLOOD STAINS” on it!!

Paid for personal gift card & bag with my order, received a blank card & gift bag was half the size of the jewellery box, messaged and received no reply. Won’t ever order from them again, very poor service!

Bought neckless with shells and after few years of wearing it the chain change colour to brown and both shells also got brown - been refused to exchange for new one in shop due to lack of receipt. Who's keeping neckless receipt for years!!!!!!!!

Got a generic for more information and have heard nothing since not happy at all!

I needed a bracelet extender for a discontinued item. There was no stock in Meadowhall, Sheffield. The assistant really put herself out for me. She messaged around the country and found one store that had one left in stock. She was amazingly helpful.

I’m not usually one to leave negative reviews, and I’ve always loved Swarovski. However, my recent experience hasn’t been great.

I placed an order which was split into two parcels. I returned both items, but after posting them, there was an issue with InPost. I spoke to a customer service advisor, Agnieszka, who initially seemed helpful and said she would contact InPost. She asked for additional information, which I promptly provided, but after that, I heard nothing for a week.

I followed up via email after waiting nearly eight days with no response. When I contacted customer service again, they admitted the timeframe had been exceeded, InPost hadn’t replied, and they would escalate the matter internally. Agnieszka then got back to me, stating she was awaiting a final response from InPost, expected by tomorrow.

It has now been over 14 days since I returned the items, and I’m still waiting for a resolution. Swarovski is such a reputable brand with beautiful jewellery—please don’t let poor customer service spoil the experience for loyal customers like myself. Really hope this is resolved today!

Worst customer service I’ve ever seen.
Will never buy from them.

I am very disappointed with Swarovski due to the poor quality of their product and their poor customer service.

There is an obvious design flaw and customer service just ignores it.

I am very disappointed with Swarovski due to the poor quality of their product and their poor customer service.

My dad bought me a Swarovski watch on Amazon. A piece of the watch fell off after 1 year and 5 months. I went to the Swarovski store in Reading to ask if they could repair it. They told me they couldn`t as they didn`t have that piece in stock. But they told me I could swap for a new watch if it was under the 2 years guarantee. They told me to come back with an invoice showing the date of purchase. I ask them if they could still swap it even though it was bought on Amazon. They told me yes.

I came back with the invoice and mentioned it was bought on Amazon. The invoice clearly showed “Amazon”. The first person who checked the invoice confirmed that I could swap the watch for the same price. So, I looked for a watch for the same amount and a second person handled the order of the new watch. They called me to let me know the new watch arrived.

I came back again (third time) with the old watch and invoice to get the new watch. I presented again the invoice and this time, they said “no, we cannot make the swap because it was purchased through Amazon”. I told them I had 2 people before them confirming I could. The person who handled the purchase of the new watch was there, and could recognise his handwriting. But instead of acknowledging that he made the mistake, he said that he didn`t know it was purchased though Amazon. He was the one who handled the purchase of the new watch and checked the invoice the last time. Instead of taking responsibility and apologising, he and his colleague were trying to blame it on me. They were asking me “did you say you purchased online or on Amazon? If you said online, then maybe they thought you meant on Swarovski online””. I had clearly told them “amazon” and I had mentioned multiple times. And they were trying to say I didn`t mention it was bought on Amazon when I clearly did. My partner was there with me and could testify I had mentioned it. Everyone is entitled to make mistakes but they didn`t want to acknowledge it and didn`t apologise.

I will never buy anything again from Swarovski. They made me waste my time, and couldn`t even acknowledge how they made a mistake and led me on. I went 3 times to the Store in Reading to get my watch sorted. They made me waste my time, money (I had to take the train and the train tickets are not cheap), and it just created frustration.

I’d like to say a big thanks to Victoria Ann for her help yesterday at the Ashford’s outlet love buying Swarovski and they are very friendly over there and helpful

I bought a bracket under guarantee and clasp has broken. This has been going on months no replacement !!! Poor service.