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Rated 2 out of 5 stars

Had to open a dispute with PayPal for them to send my item, unfortunately ordered from them twice before seeing the reviews. Still awaiting the second order despite placing that on the 19th July. No... See more

Rated 1 out of 5 stars

Should be a no star option. They have taken my money but not sent any sort of order confirmation have tried contacting them twice using the online form with no reply. Basically just been robbed by the... See more

Rated 2 out of 5 stars

So difficult to apply, a lot of the decals needed teasing from the clear sheet with a fine pointed knife which was only achieved by by separating each line of text. The finished job looked ok but the... See more

Rated 1 out of 5 stars

I've rated this 1 only because 0 isn't available, and I wish I'd checked on Trust Pilot before ordering. My experience echoes so many reviews on here - my order didn't arrive, emailed SWCreations t... See more

Company details

  1. Decoration and Interior Design Store
  2. Wallpaper Shop

Information provided by various external sources

SWCreations design and make a huge range of wall stickers and decals for every room of the house. With a custom design service for any wall quote you need.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.6

All reviews

(139)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed order and item not received

Placed order and item not received. Tried multiple times to email for an update with no response. Finally requested a refund via PayPal which was accepted. Wish I had read the reviews before ordering as this seems a common theme!!!!. Sure I used them a couple years ago and all went well, shame!

23 November 2024
Unprompted review
Rated 1 out of 5 stars

Complete waste of time

Status never changes from processing and they completely ignored all attempts to contact them. The only response came when I sent to PayPal for assistance. They then issued a full refund.
Complete waste of time and effort

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Ordered placed 21st October. Order still in progress . Numerous emails sent and no telephone number to contact . I'm still waiting. Terrible customer service can't comment on poster I've not received it

21 October 2024
Unprompted review
Rated 1 out of 5 stars

Horrible ignorant company

Horrible ignorant company - don’t go near them unless you are prepared to lose money - they are a joke - trading standards might sort them out under the distance seller agreement - ignorant ignorant company - never again will I order from them if

6 November 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a bespoke design for my…

I ordered a bespoke design for my daughters bedroom which cost me £30. I ordered this at beginning of October 2024 Told delivery will be 10 days.
I sent multiple messages on their webpage for them to contact me regarding my order also I sent multiple emails wanting to know where my order is or any tracking information regarding my order.
yesterday I got an email from them telling me they were sorry for the delay with my order and My order will be dispatched today, so i’ve just gone onto there website logged into my account to see if there’s any tracking info etc only to be told I have no orders with them.

5 November 2024
Unprompted review
Rated 1 out of 5 stars

Don't order from them!

Ordered custom made wall art on 28 July. It's supposed to take a max of 10 business days. I have not received my order. I also contacted them to ask about the status of my order. Not even the courtesy of a response.
Terrible company. Do not waste your money!!!!!!!
Will be contacting Trading Standards Agency.

22 August 2024
Unprompted review
Rated 2 out of 5 stars

Had to open a dispute with PayPal...

Had to open a dispute with PayPal for them to send my item, unfortunately ordered from them twice before seeing the reviews. Still awaiting the second order despite placing that on the 19th July. Not responded to emails regarding the delivery of said item. Very poor customer service.

The first item which arrived is great which is their only saving grace, hence the 2 stars. Just a shame takes over a month to arrive with the seller being radio silent on the matter.

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company.
First, it took ages to deliver.
And even after it got delivered, it never did the job and they put an instruction that it has to be installed within a time frame.
They promised refund on the basis of returning it to them.
Same was returned, still no refund.
They are not even replying mails.
Got the same products elsewhere at a cheaper price.

I DO NOT RECOMMEND

13 July 2024
Unprompted review
Rated 3 out of 5 stars

Order placed 9th July

Order placed 9th July. No updates no contact details and no replies to emails. Today 10th August the decals arrived and were absolutely perfect.
They need to spk to customers!!!!

10 August 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. I have placed an order and paid for it and haven’t received it. I emailed them , no answer!!!

12 July 2024
Unprompted review
Rated 1 out of 5 stars

scam

0!!! Order hasnt arrived, can't get hold of them. Waste of money

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Order was a bit late in coming but was very easy to put in place,albeit not following instructions. Very pleased with my purchase. Happy customer. Carole Yardley.

23 May 2024
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered on the 5th of may and still have not received my order emailed and still have no reply just had to email again don't even have an order number absolute scam

5 May 2024
Unprompted review

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