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Rated 2 out of 5 stars

Had to open a dispute with PayPal for them to send my item, unfortunately ordered from them twice before seeing the reviews. Still awaiting the second order despite placing that on the 19th July. No... See more

Rated 1 out of 5 stars

Should be a no star option. They have taken my money but not sent any sort of order confirmation have tried contacting them twice using the online form with no reply. Basically just been robbed by the... See more

Rated 2 out of 5 stars

So difficult to apply, a lot of the decals needed teasing from the clear sheet with a fine pointed knife which was only achieved by by separating each line of text. The finished job looked ok but the... See more

Rated 1 out of 5 stars

I've rated this 1 only because 0 isn't available, and I wish I'd checked on Trust Pilot before ordering. My experience echoes so many reviews on here - my order didn't arrive, emailed SWCreations t... See more

Company details

  1. Decoration and Interior Design Store
  2. Wallpaper Shop

Information provided by various external sources

SWCreations design and make a huge range of wall stickers and decals for every room of the house. With a custom design service for any wall quote you need.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.6

All reviews

(139)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid!

Avoid!
I ordered on 1st May.
It’s now 21st of May and I’ve received nothing.
I’m so glad I used PayPal as I’ve been able to open a dispute. Hopefully I’ll get a refund.
Wish I’d read the reviews before parting with £80.00

1 May 2024
Unprompted review
Rated 1 out of 5 stars

DONT USE

DONT USE, I chased my order, got a reply saying it was on its way. The order online says it was delivered but it hasn't. No more responses to my chases. It's a fraud!!!!

17 May 2024
Unprompted review
Rated 1 out of 5 stars

I WOULD AVOID!!

I WOULD AVOID!!! NOT WORTH THE HASSLE
I ordered sticker nearly 20 days ago and have asked for tracking number and a contact number coz can’t find any iv sent a few emails asking for updates and had a response saying sorry for the delay and it would be sent first class and that it was dispatched last week iv still not received it. The sticker is ment to be for my baby’s nursery but can’t finish the room due to this and seems a waste of £30 I searched the place up and it must be someone doing it from there house.

Iv sent Royal Mail a email asking if there’s any way if I can find out if they received my sticker without tracking code and still waiting on a response.

**UPDATE**
Sticker came and it’s in 2 separate pieces and they have sent wrong color for top of sticker waste of time waiting and money

24 April 2024
Unprompted review
Rated 1 out of 5 stars

I'm still awaiting my order too

I'm still awaiting my order too. Ordered on 30th March, emailed. Had a response 15th April by email. Said they would be sending the next day by Royal Mail First Class. Still waiting and no reply yet for 2nd email enquiring what the hold up is. No tracking number or anything. I was so excited to get the product as it would be my Stairs decor in my new home. 😩

23 April 2024
Unprompted review
Rated 1 out of 5 stars

FRAUD!!

FRAUD!!

Do not use this company! Ordered goods, sent several messages and had nothing in response! Since I placed the order, I had hundreds of pounds fraudulently taken out of my account and I now hold this company responsible!!

Stay Away!!!

6 March 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

I've waited a month for 2 stickers, and they haven't arrived

2 messages sent o customer support with no reply

AVOID

29 March 2024
Unprompted review
Rated 1 out of 5 stars

ordered over £50 worth of stickers over…

ordered over £50 worth of stickers over 3 weeks ago not received sent 9 emails asking where they are to be emailed back twice saying they had been posted - not needed now as event is over - complete scammers im in the lakes next week so will be paying their unit a visit!

1 March 2024
Unprompted review
Rated 1 out of 5 stars

Not worthy of 1 star.... fraud!!!

I wish I had read these reviews before ordering stuff for my garage.
No reply to any emails i send them, its been over 12days since the order and NOTHING received at all. !!!!

Avoid Avoid

9 February 2024
Unprompted review
Rated 1 out of 5 stars

Why is this company still trading

Why is this company still trading they don’t answer emails a bunch of cowboys got my money 16 days and no order received, I am reporting to trading standards today, wish my wife had read reviews before we placed the order

22 January 2024
Unprompted review
Rated 3 out of 5 stars

More of the same

More of the same. Ordered mid December, nothing received, not responding to mails.

Package has eventually arrived, still no response via email received.

5 January 2024
Unprompted review
Rated 1 out of 5 stars

Would of gone elsewhere by seeing this

Would of gone elsewhere by seeing this.

So having got married a few months ago, I wanted a nice suprise for my wife & step children, By having an established wall sticker.

Ordered on the 6th December, sent a contact us message to them 4x.
Wait you guessed it... No response to any.

On checking the order through their status tool it showed as complete on the 22nd 👏🏼 have I received it... No, Do I think I will receive it... No

My best advice is research first!

Other advice to SW Creations is customer care is important if you can't manage that then you've lost already.

6 December 2023
Unprompted review
Rated 1 out of 5 stars

Do not order from this company!!

Do not order from this company!!! Its a total scam. I ordered a wall sticker for my fiance for Christmas. I ordered it before the Christmas deadline which was 10th December for guaranteed delivery before Christmas. It is now 26th December and I have recieved nothing. I have sent numerous e-mails but get no response. They have taken £31.00 from me which I will be disputing with my credit card company. This company needs to be shut down. Absolutely disgraceful 😡😡😡😡

7 December 2023
Unprompted review
Rated 1 out of 5 stars

If I could give a minus score I would

If I could give a minus score I would. Like many others I usually do my research but didn't with this as it was everywhere on my Google search. I ordered my stickers on 23rd November and still no delivery and no response from numerous emails. I have requested my money back but nothing and I have run out of options as there is no contact number. This company is an absolute joke and don't buy anything off them. I am going to report them as ok it's only £21 but it's the principle and if they get that off lots of people they are laughing. I am fuming

18 December 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a medium size wall sticker…

Ordered a medium size wall sticker swc33350 order number on 4th November, 23rd November today still not arrived, supposed to take 5 - 10 working days, did email them and I did get a reply on the 18th November to say sorry for the delay it will be sent out 1st class on the 20th November, 23rd today still not here, very poor service, wouldn't use again

4 November 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company, ordered an item on the 28th September and still not arrived. So hard to get hold off and awful communication, had one email saying it will be with us soon.

Awful company and will never use them again.

28 September 2023
Unprompted review
Rated 3 out of 5 stars

Shocking communication, late delivery.

Well, well, well, I wish my wife had read this! Unfortunately we have the same story as everyone else we ordered on August 26th and have nothing to show for it, I and my wife have emailed and shock horror no replies, do not order from these people at all, poor communication and they don't bother to reply anyway. Do they even exist? How long does it take to make some decals? Who knows, all I know is I and lots of people have paid money in good faith and have bugger all to show for it. Truly awful service.

Update 16th September... our order arrived this morning, still didn't have any communication or replies to emails however I will say the product is as ordered and arrived a week later then stated.

14 September 2023
Unprompted review

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