Swift Resolution Reviews 170

TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

A third person was nominated in April to pay everyone & now awaiting for the banks approval as there was a backlog with the third party authorisation. Not sure what to think anymore! Definitel... See more

Rated 1 out of 5 stars

If you have had any correspondence off swift resolution in regards to payment after December 2024 you can go after the director personally for fraudulent misconduct as the director was conducting busi... See more

Rated 1 out of 5 stars

I am saddened to read how a person can have such an impact on others. As all of the past reviews over the last 18months, I am in a similar position. For those that havent already done so may i sug... See more

Rated 5 out of 5 stars

Chelsea at Swift Collections managed our debt recovery with the utmost of efficiency. Her communication was concise keeping us updated every step of the way. Chelsea definitely acted on our behal... See more

Company replied

Company details

  1. Debt collection agency
  2. Legal Services

Written by the company

Commercial Debt Recovery Specialists with over 20yrs in house experience. Free Pre-action appraisal, same day instruction. 0808 145 1886


Contact info

1.9

Poor

TrustScore 2 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Successful retrieval of money

Nicole Campbell of Swift Resolution worked absolutely brilliantly on my case, successfully retrieving substantial funds owed to me by Shire Car Sales of Bromsgrove. All funds owing to me were retrieved, and with remarkable speed. Nicole Campbell is an absolutely brilliant psychologist in the field of Debt Retrieval, knowing exactly how to pressure the debtor to make him feel as distressed as possible, resulting in co-operation even from a very reluctant and criminally-inclined debtor. In fact, after being forced to pay Court fees and numerous other expenses, the debtor ended up losing over five times the amount of money he owed me personally, and he now also has both a County Court Judgement and a High Court Judgement against him in connexion with my case. I will certainly contact Nicole Campbell at Swift Resolution immediately, in the event that I have any further need for Debt Collection. It would be impossible to find a more effective Debt Collector.

26 May 2021
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Thanks Peter, many thanks for the feedback.

Rated 5 out of 5 stars

Excellent service. Highly recommended

We had been chasing an unpaid invoice for well over a year from someone who probably thought he had got away with paying it. Swift have now gathered this payment on our behalf and kept us updated all the way through. Excellent service which I can highly recommend

14 May 2021
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Thanks Justin

Glad we could get a result for you. We'll pass your feedback on to your account manager.

Regards

Swift Resolution

Rated 5 out of 5 stars

Excellent service

Professional friendly service. Kept up to date throughout. After the client failed to adhere to the payment plan set out. The field agent then achieved a successful outcome. Highly recommend to anyone

14 May 2021
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Thanks Cordelia, we'll be sure to pass on your feedback to the enforcement agent who attended too.

Best wishes

Swift Resolution

Rated 5 out of 5 stars

Will never use anyone else!

From start to finish everything was perfect!

We needed a talent management agreement written promptly to sign some high profile talent and Richard and his team worked super fast!

Very client focused and professionalism of the highest standard!

4 May 2021
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Thanks Josh, your comments are much appreciated.

Hope to work with you again in the future

Regards

Swift Resolution

Rated 5 out of 5 stars

Nicole is a super star and my hero…

Nicole is a super star and my hero indeed. I would strongly recommend Nicole from swift resolution as she is efficient and responsive with all her effort in your case. The tenants have owed me the debt for two years. I originally thought no way to get the money back .However I found swift resolution and Nicole encouraged me with her professional advice and spirit as well. Her diligence and effort made a huge difference. She successfully traced down the address of tenants and negotiated them with lots of energy I believed. The arrangement was so satisfying the tenants are willing to pay monthly installment for 12 months until the debt is clear. Nicole is a really life saver to me. Thank you ,sweet heart. Keep safe and look after yourself well.

2 February 2021
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Many thanks for the kind words Annie, we'll be sure to pass your comments on to Nicole

Best wishes and stay safe

Swift Resolution

Rated 5 out of 5 stars

Nicole has been great

Nicole has been great, she is very on top of her work and always keep us informed with the monthly check ins. She's very professional, always really friendly and has helped us to recover a good sum of debt. One small recommendation for the company would be to have individual e-mail addresses instead of client mailboxes, makes video calling difficult.

21 January 2021
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Dear Lucy

Many thanks for your feedback, we will be sure to pass your remarks on to Nicole.

With regards to email addresses, we do of course have the shared inbox in case a member of staff is on leave however each person also has their own direct address, normally for internal use only, however for the purposes of video call we will advise staff to use their direct ones.

Best regards

Swift Resolution

Rated 5 out of 5 stars

Chelsea has always been hands on with…

Chelsea has always been hands on with every case we pass over and has great communication always keeping us updated.

20 January 2021
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Many thanks for the feedback, we'll be sure to pass it on to Chelsea

Best regards

Swift Resolution

Rated 5 out of 5 stars

A pragmatic approach to developing…

A pragmatic approach to developing legal contracts in cost-effective and timely manner.

20 January 2021
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Many thanks Justin, glad we could facilitate your needs.

Hope to work with you again in the future

Regards

Swift Resolution

Rated 5 out of 5 stars

Very supporting and persistent chasing…

Very supporting and persistent chasing a debt for me from someone who has been giving me a runaround for around a year. Recovered some of the money really quickly and chasing the rest as I type. Highly recommended.

14 January 2021
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Thanks James,

Glad to get a result for you, money on account as you say then an arrangement for the rest.

Best Regards

Swift Resolution

Rated 5 out of 5 stars

My experience with Swift Resolution has…

My experience with Swift Resolution has been excellent. Chelsea has been very thorough dealing with our case and I have never doubted that it is in good hands. Highly rated!

13 January 2021
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Many thanks for the feedback, I will be sure to pass your remarks on to Chelsea

Regards

Swift Resolution

Rated 5 out of 5 stars

Supportive throughout...

Chelsea and the Team have been nothing but supportive throughout the last 3.5 years and have never given up on my case despite moments of no hope.
They never fail to answer any questions and explain everything as they go.
I would be lost without them.

11 January 2021
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Hi Lauren

Many thanks for your review, glad we could finally get a result for you !

Best Wishes and Stay Safe

Swift Resolution

Rated 5 out of 5 stars

Very fast and efficient

Very fast and efficient. Fiona was a delight to deal with.

6 January 2021
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Hi Thomas

Many thanks, I'll pass your remarks on to Fiona

Best Wishes and Stay Safe

Swift Resolution

Rated 5 out of 5 stars

I reached out when looking for help…

I reached out when looking for help around setting up formal contracts for new clients and i have to say the team at Swift have been both professional and more importantly made it simple and easy to understand around what i needed to do. They did the work and made any changes i needed quickly . Fiona was excellent and i must say a credit to the company and i will be promoting them as an excellent service provider for small businesses.
Thanks

4 November 2020
Unprompted review
Rated 5 out of 5 stars

We used Fiona to get some contracts…

We used Fiona to get some contracts written up. We needed a few amendments, and these were all issued promptly and accurately. After the contracts were signed she was very helpful with any other questions we had

21 September 2020
Unprompted review
Rated 5 out of 5 stars

Swift Resolution were organised and…

Swift Resolution were organised and provided good communication throughout the process, even when they were understaffed due to the COVID furlough. They completely handled the situation and achieved a quick result, which was ideal when I was getting nowhere with the debtor.

17 September 2020
Unprompted review
Rated 5 out of 5 stars

A solicitor who a) moves swiftly b)…

A solicitor who a) moves swiftly b) listens c) advises on detail and context e) all with exemplary professionalism mixed with sensitivity.

Quite the revelation. Completely transformed my opinion of the legal profession where expensive and unnecessarily protracted litigation is concerned.

I will use them again if I am in the unfortunate position of having to do so and wholeheartedly recommend that you do too.

27 August 2020
Unprompted review
Rated 5 out of 5 stars

Great experience with Swift Resolution

My experience with Swift Resolution was great. I worked with Fiona on creating a contract, she was very pleasant, knowledgeable and turned the job around in a quick time frame. I would recommend their services.

21 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Very quick.

29 April 2020
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Thanks Lawrence, glad to get a Swift Resolution :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look