swiftcover.com Reviews 

16,468
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,955 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the competitive pricing and value, often saving money compared to previous providers. Many people found the online process exceptionally easy, quick, and straightforward for quotes, setup, or amending policies. Reviewers frequently highlight the helpfulness and professionalism of staff, describing the overall service as excellent. However, some customers noted occasional difficulties with the online platform, such as issues with the quote tool, password recognition, or amending policy details. A few others also felt renewal prices could unexpectedly increase or that service quality was sometimes unacceptable, with some interactions described as unsatisfactory.

What people talk about most

Price

Reviewers mention positive feedback about price, often finding it competitive and a good value, especially... See more

User experience

Customers consistently note positive experiences with user experience, finding processes easy,... See more

Service

People report positive experiences with service, often highlighting its speed and efficiency. Customers found... See more

Website

Users describe positive interactions with the website, finding it easy to navigate and use for various tasks,... See more

Staff

Customers had positive experiences with staff, frequently describing them as helpful, polite, and efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am delighted with the service, cover and particularly the price. It was so easy to do online. What else can one say except thank you and hopefully you won’t do a massive increase when it’s up for re... See more

Company replied

Rated 5 out of 5 stars

Swift were exactly as their name suggests- Swift. They took action immediately and kept me updated all the way. A courtesy car was arranged the very next day following my accident and I received a set... See more

Company replied

Rated 5 out of 5 stars

Your representative was excellent,points I would like to make and Realise that you want us to do things on line.ie Your phone no on the policy docs could be easier to locate and I found it impossible... See more

Company replied

Rated 5 out of 5 stars

Excellent, staff very helpful, after a few calls to them with car concerns and changes. Ability to have a conversation then make the change on line which saves £25 in admin charges.

Company replied


Company details

  1. #125 of 230 best companies in Insurance agency
  2. #28 of 69 best companies in Car and Motor Insurance Agency
  3. #20 of 44 best companies in Home Insurance Agency
  4. #70 of 137 best companies in Insurance company

About swiftcover.com

Written by the company

Welcome!

If you’re looking for cheaper car insurance, you can get Swift-covered in a few clicks.

Swiftcover offer 5-star Defaqto rated car and home insurance and if you just want the basics, we have that covered too.

Get a quote

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

16k reviews

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4.6

All reviews

(16,468)

2,854 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very swift response and service.

Very swift response and service.

13 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi Ruth, thanks for taking the time to leave us a review.

We're really glad you're happy with the service you received - please let us know if there's anything else we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

easy to access my information online…

easy to access my information online simple to make changes and quick service

13 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi Paul, thanks for taking the time to leave us a review.

We're really glad you're finding it easy to manage your policy in your online account - please let us know if there's anything we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

easy to use and effective

easy to use and effective. Comparative costs slightly cheaper

15 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi Patrick, thanks for taking the time to leave us a review.

We're really glad you're finding it easy to manage your policy online- please let us know if there's anything we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

No hassel straight to pricej

No hassel straight to price. already with car insurance had no problem with that.

8 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi Andrew, thanks for taking the time to leave us a review.

We're really glad you found it easy to set up your new policy - please let us know if there's anything we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

I had a swift reply to my query which…

I had a swift reply to my query which was resolved quickly so Swift are living up to their name.

2 July 2026
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Reply from swiftcover.com

Hi Nicola, thanks for taking the time to leave us a review.

We're really glad you're happy with the service you received - please let us know if there's anything else we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

The best services

The best services, promptly and easy to use.

16 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi Aurelia, thanks for taking the time to leave us a review.

We're really glad you're finding it easy to manage your policy - please let us know if there's anything we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

It is a very good company

It is a very good company, I had a good experience at the beginning, applying for insurance was very easy and quick to apply

17 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi there, thanks for taking the time to leave us a review.

We're really glad you're finding it easy to manage your policy online - please let us know if there's anything we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

I could not be more pleased

I am delighted with the service, cover and particularly the price. It was so easy to do online. What else can one say except thank you and hopefully you won’t do a massive increase when it’s up for renewal which my previous company Aviva did - nothing had changed on the policy - no accidents, nothing at all!

14 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi Jane, thanks for taking the time to leave us a review.

We're really glad you're finding it easy to manage your policy online - please let us know if there's anything we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars
swiftcover.com logo

Reply from swiftcover.com

Hi George, thanks for taking the time to leave us a review.

We're really glad you're happy with the service you've received - please let us know if there's anything else we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

Happy

Very good overall service.

17 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi Stuart, thanks for taking the time to leave us a review.

We're really glad you're happy with the service you've received - please let us know if there's anything else we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

Done everything on line very simple and…

Done everything on line very simple and easy to purchase car insurance.

17 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi Norrie, thanks for taking the time to leave us a review.

We're really glad you're finding it easy to manage your policy - please let us know if there's anything we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

Knowledge is gold

The gentleman knew what I wanted and guided me in the right "lane" as it were

17 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi Johnbrett, thanks for taking the time to leave us a review.

We're really glad you're happy with the service you received - please let us know if there's anything else we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

Brilliant so far

Brilliant so far. Easy to fill online form to accept good quote, Insurance certificcate sent very quickly, Plenty of very informative information followed. Good experience with no fuss .

10 July 2026
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Reply from swiftcover.com

Hi Graham,

Thanks for letting us know that buying your new policy was super easy - this is just what we like to see!

Rasheed
Swiftcover Customer Service Team

Rated 5 out of 5 stars

Policy transfer

Due to a family bereavement I had to change the policy to my name, this was easy and problem free due to the help given.

14 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi there, thanks for taking the time to leave us a review.

We're really glad you're happy with the service you received - please let us know if there's anything else we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

Excellent very easy to renew my home…

Excellent very easy to renew my home and building insurance at very competitive price

16 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi Gerald, thanks for taking the time to leave us a review.

We're really glad you're happy with your policy renewal - please let us know if there's anything else we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

good easy transaction

good easy transaction - real test will come if I need to claim!

15 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi there, thanks for taking the time to leave us a review.

We're really glad you're finding it easy to manage your policy - please let us know if there's anything we can help with!

Best wishes
Jasmin
Swiftcover Customer Service Team

Rated 5 out of 5 stars

Great service love it

Great service love it

17 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hi Ihsan,

Thanks for leaving your feedback.

Super to hear that your really happy with the service!

Enjoy the rest of your week.

Rasheed
Swiftcover Customer Service Team

Rated 5 out of 5 stars

Very impressed

Having only recently changed to Swift Cover I am extremely impressed by service so far. Making a claim was very easy and the person I spoke to at AXA Insurance was so helpful and kind, making the whole experience much easier for me.

13 July 2026
swiftcover.com logo

Reply from swiftcover.com

Hello Liz,

Thanks for taking the time to leave us a review. I'm happy to hear that you're impressed with the service provided so far and that you found it easy to make a claim.

Kennedy,
Swiftcover Customer Service Team

Rated 5 out of 5 stars
swiftcover.com logo

Reply from swiftcover.com

Hello

We're so glad to hear that you found it quick and easy to change your vehicle details. Thank you for sharing your positive feedback with us!

Richard.
Swiftcover Customer Service Team

Rated 1 out of 5 stars

Swift/Benchmark is the worst rip off artist in Insurance! Pay a little more and get real coverage!

Updated review:
This is an updated review because of weird response from Swift Home Insurance Company. I am not in UK. I am in USA. This is a review for Swift/Benchmark Home Insurance provider. Home is in USA, X flood zone, in Florida. Issue is, we were Cancelled without any remediation, contact, or resolution offers. So NO, I do not currently have a policy! That is the whole point! Benchmark/Swift insurance; Took our money, sent an inspector, expected a model home that no one actually lives in, did not wait to get updated pictures since the pictures they took, which were in the middle of yard renovation and we added a back porch, which was an issues with Swift! Apparently, Swift thinks adding a porch and not yet being finished painting it is a risk factor! A kayak, Paddle boards, a weber grill, stepping stones we just had delivered, cardboard laid out for weed block to go over to prepare for sand to be poured, Wander Trad vine , starter Peach tree, Cherry tree, Apple tree, and pear tree small starter plants being 6 feet away from the house, river cedar drift wood we collected, and our newly bought refrigerators, dishwasher, hot water heater, ship lap boards, oak counter top boards, and our picture window we had stored, along with ICF block that we are going to use is a risk factor and qualifies as reason to cancel your insurance right at the start of hurricane season!

Original Review:
Got insurance. Had zero communication with the underwriter or the agent themselves at swift. Went through Nsure agent online (Do not ever use! It is a scam!) swift took our money, paid in full, then cancelled us for reasons that were not true or correct at all! The house we live in, was completely renovated, with permits to prove, pictures to prove, and inspections that were passed to proves that it was done as we stated! Never spoke to anyone, at any time, and we get a cancellation notice 3 months later! The reasons, u finished repairs, maintenance, and high risk. We are in an X flood zone, house has been completely renovated, electrical, plumbing, walls, floor, insulation..etc., yet what I got when I tried to inquire was a very rude email from someone at swift underwriting, “we are not renewing, period!” No reason, no remedy suggestions! Nothing! Made us scramble! Scramble with less than 3 weeks to find another coverage, at the start of Hurricane season! All completely unfounded reason to cancel! They kept more money than they should have as well! They basically kept our money u til I called to ask where it was, 3 weeks later! And they shorted us over 200 bucks! They are thieves! I will NEVER GUVE SWIFT OR BENCHMARK OR THEIR AFFILIATES ANY OF MY MINEY EVER AGAIN! They should be investigated by the DOJ! Ripping people off and people have no choice but to pay! This is a crime! No customer service! No help! No justification! Just take your money by force and do not give you insurance!

11 July 2026
Unprompted review
swiftcover.com logo

Reply from swiftcover.com

Hello Amie

Thank you for leaving a review and I'm very sorry to hear that this hasn't been a positive experience.

I've checked the details that have been provided and unfortunately, we're unable to locate a policy with us. I just want to clarify that we only have access to direct UK Swiftcover Home Insurance policies.

As you don't have cover with us, this is not something that we can assist with. I hope this clarification helps and you manage to get that resolved.

Katie
Swiftcover Customer Service Team

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