SwiftSwitch Reviews 

1,170
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for making energy and water utility switches remarkably smooth, quick, and completely straightforward. Many people note that advisors are exceptionally professional and efficient, doing a fantastic job at securing competitive rates and relieving stress. Though some reviewers were not happy with the customer communication, noting persistent difficulties in getting responses and dealing with unexpected extra fees. A few consumers also felt deeply frustrated when initial promises of financial savings resulted in significantly higher bills and prolonged unresolved service issues. These individuals mentioned experiencing troublesome delays and a lack of support when trying to resolve their utility problems.

What people talk about most

Service

Consumers find service to be a mixed experience, with some reviewers praising the fast setup and helpful... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences varied drastically among... See more

Price

People report ambiguous experiences with price regarding broker deals and utility costs. While some reviewers... See more

Customer communications

Customers had ambiguous experiences with customer communications, as opinions varied significantly regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Harry was helpful & made it simple to get a new energy contract set up. I would have given a 5 star review but I had to call Harry back after I was told he would phone. Not a complaint but an observa... See more

Rated 4 out of 5 stars

Thank you for your time and help with looking to switch energy providers. Although the switch wasn't successful we greatly appreciate your time and advice.

Rated 5 out of 5 stars

FILLED IN MY DETAILS ONLINE FOR A SWITCH OF WATER SUPPLY. MADDIE SHORE CONTACTED ME FROM SWIFTSWITCH AND GAVE ME OPTIONS WHICH I WAS SCEPTICAL AT FIRST ON TAKING, BASED ON A BAD EXPERIENCE FROM A... See more

Rated 5 out of 5 stars

We moved in new offices, had no water retailer. SwiftSwitch made the process easy and fast. Same day after I've put the request via their web page, got a call and contract and new supplier few hours l... See more


Company details

  1. #15 of 18 best companies in Water utility company
  2. #26 of 31 best companies in Electric utility company
  3. #37 of 57 best companies in Payment service
  4. #33 of 41 best companies in Price comparison site
  5. #75 of 98 best companies in Telecommunications service provider
  6. #35 of 46 best companies in Waste-Management Service

Written by the company

We help businesses save time and money across a range of different utility costs!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(1,170)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My point of contact at SwiftSwitch was Ellie Huson…

My point of contact at SwiftSwitch was Ellie Huson. She immediately understood the somewhat unusual circumstances that were behind us seeking to change our supplier and provided clear advice and options that helped us make our decision. Having made our choice, Ellie made all the arrangements for the new contract. Friendly and professional throughout, thank you.

30 May 2025
Rated 5 out of 5 stars

Easy and stress free

Jaydn was super helpful. He found me a much better deal and organised all the paperwork for the switch explaining everything clearly. Delighted with the service.

2 June 2025
Rated 4 out of 5 stars

SWIFTSWITCH MADE CONTRACT RENEWAL EASY

It is difficult trying to navigate the water supply industry as a customer but Zach Shaw at Swiftswitch made the process so much easier. He was responsive to our needs and dealt with contract renewal extraordinarily promptly.

4 July 2025
Rated 5 out of 5 stars

Great customer service

Very clear, fact based communication about the terms & conditions to switch water supplier. Customer service focus, no hard selling!
Fast delivery from the initial call to complete the switch.

26 June 2025
Rated 1 out of 5 stars

Awful advice

Awful advice, lied to me about the best rate and now won’t reply to emails. Shocking behaviour. Do not use.

1 July 2025
Rated 1 out of 5 stars

wasn't going to write a review but just…

wasn't going to write a review but just came across someone I know who had a similar experience. i was mis-sold a water contract under false expectations, was told to disregard the prices in the email as the prices told to me on the call will be the ones getting charged as they are the brokers and discounts are applied, i have been trying to reach the so called broker/employee of swiftswitch for the past 6 months and he has not returned any of my calls or messages, a few messages from his colleague were passed onto him to to call me but nothing, just be aware and careful when dealing with them.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

100000000000000000000000000000 stars…

100000000000000000000000000000 stars for Dylan Dias-Hall was excellent, helpful and certainly saved our company money with his advise and the switch - thank you Dylan for your professional, calm and helpful advice 10/10
Dylan YOU ARE THE BEST!!!

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Jaydn was informative

Jaydn was informative, helpful, and adaptable when I had to delay the signing - really easy and straightforward. The prices quoted (confirmed by me) were the best achievable. Thank you

2 June 2025
Rated 5 out of 5 stars

Jason has been extremely helpful and supportive

Jason has been extremely helpful and supportive, again, because he has helped me in the past with another business. He made everything smooth for me, I did not have to do much. He also contacted my old company with who had some issues. Helping me all the way. Very supportive and always available!

24 May 2025
Unprompted review

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