SwiftSwitch Reviews 

1,170
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for making energy and water utility switches remarkably smooth, quick, and completely straightforward. Many people note that advisors are exceptionally professional and efficient, doing a fantastic job at securing competitive rates and relieving stress. Though some reviewers were not happy with the customer communication, noting persistent difficulties in getting responses and dealing with unexpected extra fees. A few consumers also felt deeply frustrated when initial promises of financial savings resulted in significantly higher bills and prolonged unresolved service issues. These individuals mentioned experiencing troublesome delays and a lack of support when trying to resolve their utility problems.

What people talk about most

Service

Consumers find service to be a mixed experience, with some reviewers praising the fast setup and helpful... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences varied drastically among... See more

Price

People report ambiguous experiences with price regarding broker deals and utility costs. While some reviewers... See more

Customer communications

Customers had ambiguous experiences with customer communications, as opinions varied significantly regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Harry was helpful & made it simple to get a new energy contract set up. I would have given a 5 star review but I had to call Harry back after I was told he would phone. Not a complaint but an observa... See more

Rated 4 out of 5 stars

Thank you for your time and help with looking to switch energy providers. Although the switch wasn't successful we greatly appreciate your time and advice.

Rated 5 out of 5 stars

FILLED IN MY DETAILS ONLINE FOR A SWITCH OF WATER SUPPLY. MADDIE SHORE CONTACTED ME FROM SWIFTSWITCH AND GAVE ME OPTIONS WHICH I WAS SCEPTICAL AT FIRST ON TAKING, BASED ON A BAD EXPERIENCE FROM A... See more

Rated 5 out of 5 stars

We moved in new offices, had no water retailer. SwiftSwitch made the process easy and fast. Same day after I've put the request via their web page, got a call and contract and new supplier few hours l... See more


Company details

  1. #15 of 18 best companies in Water utility company
  2. #26 of 31 best companies in Electric utility company
  3. #37 of 57 best companies in Payment service
  4. #33 of 41 best companies in Price comparison site
  5. #75 of 98 best companies in Telecommunications service provider
  6. #35 of 46 best companies in Waste-Management Service

Written by the company

We help businesses save time and money across a range of different utility costs!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(1,170)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company (Swift Switch) miss-sold…

This company (Swift Switch) miss-sold the contract and our water charges tripled in costs with Waterplus when they offered savings. AVOID this company as they cannot be trusted and rush through contracts.

30 May 2025
Unprompted review
SwiftSwitch logo

Reply from SwiftSwitch

Dear Keith,

It’s important to be clear that the recent increase in your water charges is not due to any misquotation by SwiftSwitch or an error by your supplier. What you’re seeing is the result of a nationwide uplift in wholesale water and wastewater costs, implemented by regional wholesalers.

Wholesalers determine the underlying charges for supply and treatment, which retailers are obligated to pass on. In many areas, these wholesale rates have risen by as much as 35% this year, largely driven by inflation, infrastructure upgrades, and tighter environmental regulations. The scale of the increase varies depending on your region and the specific wholesaler.

If you’d like us to review the changes affecting your area, we’d be more than happy to help. What we can confirm with certainty is that every contract SwiftSwitch arranges is set out clearly at the point of agreement. Any subsequent change in pricing is due to regulated wholesale cost movements—not any action by SwiftSwitch or your supplier.

Regards,

SwiftSwitch

Rated 4 out of 5 stars

Good

Good, polite, friendly attitude. Price was competitive and was able to offer a service that met my needs.

30 May 2025
Rated 5 out of 5 stars

Great Friendly Easy Service

Went to SwiftSwitch to get quotes for business water supply. Spoke with Aaron who found me a much better deal than our previous broker. This was a great saving for our small chariable theatre. Aaron was friendly, knowlegable and did not waffle or try and bamboozle me. Also mad the switch painless and easy.
Also gave great info on Electricity supply as well.

28 May 2025
Rated 5 out of 5 stars

Positive Experience with SwiftSwitch

After filling out a form online with SwiftSwitch, I was contacted by Rio, who became my main point of contact. We needed to switch water suppliers for our new business unit, and Rio made the entire process easy and straightforward. I was very happy with the service received. The communication was clear, the process was smooth, and everything was handled efficiently. I would definitely recommend their service to anyone looking to make utility changes without the hassle.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Huge thanks to Santino for getting our water and electricity sorted so smoothly. He was professional, friendly and made the whole thing look effortless. There’s something reassuring about someone who knows exactly what they’re doing—and does it with such ease. A pleasure to deal with from start to finish. Highly recommended!

19 May 2025
Rated 5 out of 5 stars

All good so far, helpful and friendly staff

Found this site though google.
Entered my details and Justin called me back.
Did not manage to find a cheaper alternative, but did find a company with a different way of billing which preferred to current provider.
Change over has not yet happened, so will see when current contract ends.

9 May 2025
Rated 5 out of 5 stars

It was great

It was great, Jaydn Morgan helped with my request. He was professional and kept it simple. I found on other occasions people just talk at you not giving you time to think but Jaydn gave simple options and I didn’t feel pressured to make a decision on the spot.
Thank you Jaydn for making things simple :)

14 May 2025
Rated 5 out of 5 stars

Highly Professional and Supportive

I had a great experience working with Jodie. She was professional, responsive, and made the whole process smooth and stress-free. Everything was handled efficiently and with clear communication. I’m very happy with the service and would definitely recommend her!

14 May 2025

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