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Swimbooker Reviews 

2,087
•
TrustScore 4.5 out of 5

4.7

Fishing Pond
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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online booking platform is exceptionally easy to navigate, making it very simple to secure sessions and view comprehensive details about each destination. Additionally, people consistently praise the support team for providing rapid, polite assistance whenever booking changes or general questions arise. However, some reviewers were not happy with certain logistical aspects, mentioning unclear arrival instructions or rules that differed from online descriptions. A few other people also felt that communication could occasionally be improved regarding specific venue requirements and overall staff interactions.

What people talk about most

User experience

Customers had great satisfaction with user experience, finding the platform incredibly easy to navigate and... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting the straightforward... See more

Staff

People report positive experiences with staff, frequently highlighting helpful and professional team members... See more

Response time

Users describe positive interactions with response time, noting that problems are resolved super fast and... See more

Customer service

Clients share positive opinions on customer service, highlighting rapid responses and very helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience from start to finish. Brilliant no problems at all, first time using them and it won't be the last, the app is easy to use and everything went swimmingly (pardon the pun). Highl... See more

Company replied

Rated 5 out of 5 stars

Amazing Customer Service / Support! I used Swim Booker to book a session for my husband - super easy and straight forward! I made a mistake with my booking (contact details) and so contacted the c... See more

Company replied

Rated 5 out of 5 stars

Always great to get to the lake but even better when you can dive into the nitty gritty before you get there. Swimbooker platform allows you to see what’s what and some lakes have a fly through t... See more

Company replied

Rated 5 out of 5 stars

Great Lake , fished hill lake , had a screaming run but unfortunately lost the fish , only issue was when leaving I found myself stuck inside the complex with. I code given for the gate and no one abo... See more

Company replied

Company details

  1. #1 of 2 best companies in Fishing Pond
  2. #1 of 2 best companies in Fishing Charter
  3. #1 of 2 best companies in Fishing club
  4. #28 of 36 best companies in Fishing shop
  5. #62 of 190 best companies in Online marketplace
  6. #8 of 13 best companies in Outdoor Activity Organiser

Written by the company

Book fishing at over 400+ lakes around the UK & abroad with no additional booking fees! Download our mobile app (IOS/Android) to upload your catch reports, favourite lakes and much more!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,087)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

It's great

It's great, nice and easy to use, A+++++

24 September 2025
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Reply from Swimbooker

Thanks for the 5* review Ian! 😁

Rated 5 out of 5 stars

Hordle Lakes .

So easy to book where we wanted to go on the date that we wanted

23 September 2025
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Reply from Swimbooker

Thanks for the 5* review John! 😁

Rated 5 out of 5 stars

Hill farm

Great Lake , fished hill lake , had a screaming run but unfortunately lost the fish , only issue was when leaving I found myself stuck inside the complex with. I code given for the gate and no one about to help , ended up knocking on one of the lodges

24 September 2025
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Reply from Swimbooker

Thanks for the 5* review Richard! 😁

Rated 5 out of 5 stars

Swim

Easy to book

25 September 2025
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Reply from Swimbooker

Thanks for the 5* review! 😁

Rated 5 out of 5 stars

First time I'd used swimbooker and…

First time I'd used swimbooker and found it very easy to use. Everything was straightforward definitely use it again.

24 September 2025
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Reply from Swimbooker

Thanks for the 5* review Peter! 😁

Rated 5 out of 5 stars

Fastest issue fix ever

Had a fast response and fixed the issue I had immediately, great customer service and very polite.

23 September 2025
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Reply from Swimbooker

Thanks for the 5* review Benjamin! 😁

Rated 5 out of 5 stars

6☆ MUST GO

6☆ MUST GO! Great day out for the full family

22 August 2025
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Reply from Swimbooker

Thanks for the 5* review Ben! 😁

Rated 5 out of 5 stars

Awesome fishing app

Awesome app, full of information on venues and also catch reports etc. easy simple and fast to use.

20 September 2025
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Reply from Swimbooker

Thanks for the 5* review Lukey! 😁

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