Swimbooker Reviews 

2,087
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online booking platform is exceptionally easy to navigate, making it very simple to secure sessions and view comprehensive details about each destination. Additionally, people consistently praise the support team for providing rapid, polite assistance whenever booking changes or general questions arise. However, some reviewers were not happy with certain logistical aspects, mentioning unclear arrival instructions or rules that differed from online descriptions. A few other people also felt that communication could occasionally be improved regarding specific venue requirements and overall staff interactions.

What people talk about most

User experience

Customers had great satisfaction with user experience, finding the platform incredibly easy to navigate and... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting the straightforward... See more

Staff

People report positive experiences with staff, frequently highlighting helpful and professional team members... See more

Response time

Users describe positive interactions with response time, noting that problems are resolved super fast and... See more

Customer service

Clients share positive opinions on customer service, highlighting rapid responses and very helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience from start to finish. Brilliant no problems at all, first time using them and it won't be the last, the app is easy to use and everything went swimmingly (pardon the pun). Highl... See more

Company replied

Rated 5 out of 5 stars

Amazing Customer Service / Support! I used Swim Booker to book a session for my husband - super easy and straight forward! I made a mistake with my booking (contact details) and so contacted the c... See more

Company replied

Rated 5 out of 5 stars

Always great to get to the lake but even better when you can dive into the nitty gritty before you get there. Swimbooker platform allows you to see what’s what and some lakes have a fly through t... See more

Company replied

Rated 5 out of 5 stars

Great Lake , fished hill lake , had a screaming run but unfortunately lost the fish , only issue was when leaving I found myself stuck inside the complex with. I code given for the gate and no one abo... See more

Company replied


Company details

  1. #1 of 2 best companies in Fishing Pond
  2. #1 of 2 best companies in Fishing Charter
  3. #1 of 2 best companies in Fishing club
  4. #28 of 36 best companies in Fishing shop
  5. #62 of 190 best companies in Online marketplace
  6. #8 of 13 best companies in Outdoor Activity Organiser

Written by the company

Book fishing at over 400+ lakes around the UK & abroad with no additional booking fees! Download our mobile app (IOS/Android) to upload your catch reports, favourite lakes and much more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,087)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic app!

Fantastic app easy to use the future of booking fishing trips for anglers. Amazing 👏

15 September 2025
Swimbooker logo

Reply from Swimbooker

Thanks for the 5* review Callum! 😁

Rated 5 out of 5 stars

Easy to book

Easy to book. Balliff very friendly. Just watch out for the pesky swans!!

15 September 2025
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Reply from Swimbooker

Thanks for the 5* review Alan! 😁

Rated 1 out of 5 stars

Contradictory information

The fishery rules on swimbooker do not match those on the fishery website, for example the website makes no mention of house pellets only yet after you’ve paid and booked through the fishery website and then downloaded the swimbooker app’ that’s when the app tells you it’s fishery pellets only. Trying to get a refund will prove difficult

13 September 2025
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Reply from Swimbooker

Thanks for taking the time to leave a review Mike! We ask all fisheries/venues on swimbooker to maintain accurate information on their profile. Unfortunately, we have no control over the information listed on their own website. If you would like to discuss further, please don't hesitate to contact our support team with more information so that we can inform the venue in case any information needs changing.

Warm regards,
Team SB 😁

Rated 5 out of 5 stars

Quick and easy

Quick and easy, can’t ask for anything more. Thank you

14 September 2025
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Reply from Swimbooker

Thanks for the 5* review Mark! 😁

Rated 5 out of 5 stars

Swim booker is so great to use ,had…

Swim booker is so great to use ,had such easy time booking my trip. Best thing is now all the best fisheries are on here , you don't have no turn aways if its busy, your booking is reserved 😀 👍 👌.

7 September 2025
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Reply from Swimbooker

Thanks for the 5* review Jason! 😁

Rated 3 out of 5 stars

Booking

The colour code is really awkward when you’re colour blind! I don’t know how you can simplify it though!

12 September 2025
Swimbooker logo

Reply from Swimbooker

Thanks for taking the time to leave a review Martyn! Sorry to hear you struggled with our calendar colour codes! We are always looking to improve our platform's accessibility so will ensure to take your feedback and look to make improvements 😁

Warm regards,
Team SB 🎣

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