Swimbooker Reviews 

2,087
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online booking platform is exceptionally easy to navigate, making it very simple to secure sessions and view comprehensive details about each destination. Additionally, people consistently praise the support team for providing rapid, polite assistance whenever booking changes or general questions arise. However, some reviewers were not happy with certain logistical aspects, mentioning unclear arrival instructions or rules that differed from online descriptions. A few other people also felt that communication could occasionally be improved regarding specific venue requirements and overall staff interactions.

What people talk about most

User experience

Customers had great satisfaction with user experience, finding the platform incredibly easy to navigate and... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting the straightforward... See more

Staff

People report positive experiences with staff, frequently highlighting helpful and professional team members... See more

Response time

Users describe positive interactions with response time, noting that problems are resolved super fast and... See more

Customer service

Clients share positive opinions on customer service, highlighting rapid responses and very helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience from start to finish. Brilliant no problems at all, first time using them and it won't be the last, the app is easy to use and everything went swimmingly (pardon the pun). Highl... See more

Company replied

Rated 5 out of 5 stars

Amazing Customer Service / Support! I used Swim Booker to book a session for my husband - super easy and straight forward! I made a mistake with my booking (contact details) and so contacted the c... See more

Company replied

Rated 5 out of 5 stars

Always great to get to the lake but even better when you can dive into the nitty gritty before you get there. Swimbooker platform allows you to see what’s what and some lakes have a fly through t... See more

Company replied

Rated 5 out of 5 stars

Great Lake , fished hill lake , had a screaming run but unfortunately lost the fish , only issue was when leaving I found myself stuck inside the complex with. I code given for the gate and no one abo... See more

Company replied


Company details

  1. #1 of 2 best companies in Fishing Pond
  2. #1 of 2 best companies in Fishing Charter
  3. #1 of 2 best companies in Fishing club
  4. #28 of 36 best companies in Fishing shop
  5. #62 of 190 best companies in Online marketplace
  6. #8 of 13 best companies in Outdoor Activity Organiser

Written by the company

Book fishing at over 400+ lakes around the UK & abroad with no additional booking fees! Download our mobile app (IOS/Android) to upload your catch reports, favourite lakes and much more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,087)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Easy to use but spammy follow up emails after joining

Easy to book a peg at a local venue but then as soon as I joined the 'spammy' stuff started & I don't mean the chubb bait type, it was 'free 7 day account upgrade' I didn't want or need or even request, shortly followed by 'have you got everything you need' with links to various companies, again not requested & given the fact I had to specify lake, date, times, peg number, angler details, rods etc I'd you would rightfully assume I did have everything I need & even if by some miracle I didn't have there's none of those companies could get me anything to my door quick enough or cheaper than go outdoors because of postage costs, it's a handy tool to book a peg on a lake but that's all I want it to do

11 September 2025
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Reply from Swimbooker

Thanks for taking the time to leave a review Mark! We are always looking to provide as much value to anglers as possible; from additional offers, to venue information and much more! If you don't wish to take advantage of these offers, then please unsubscribe from communications. If you require any further support, please don't hesitate to contact our team! 😁

Warm regards,
Team SB 🎣

Rated 5 out of 5 stars

The manl met was polite

The manl met was polite, showed me where to go and what I had to do and let me get on with it.
The venue is clean and tidy with good toilets and a little kitche
The fish good ( lake 1). So a very pleasant day’s fishing.

4 September 2025
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Reply from Swimbooker

Thanks for the 5* review Robert! 😁

Rated 4 out of 5 stars

Getting on with the app

Not to much info to get on top of you, keeping things as simple n straightforward makes it a lot easier to navigate the app, for any of us over 45yr using fones n apps to book or buy products can be stressful n we come fishing to get away from stress!

8 September 2025
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Reply from Swimbooker

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Never felt so welcome to a fishing lake

Never felt so welcome to a fishing lake

As we turned up we was met with a friendly welcome and checked in. The beliff then asked about how we was fishing etc and recommended a good spot to catch.
Sure enough 2 carps later! Great day there and clean, tidy and good facilities to top this experience off.
Thank you to the team at Claygate lakes

5 September 2025
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Reply from Swimbooker

Thanks for the 5* review Theodore! 😁

Rated 5 out of 5 stars

Easy way to book

It made booking our venue (for 4 anglers ) extremely easy 👌.

3 September 2025
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Reply from Swimbooker

Thanks for the 5* review Kev! 😁

Rated 5 out of 5 stars

Easy to use

Very easy to use and has lots of carp fishing lakes to choose from

1 September 2025
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Reply from Swimbooker

Thanks for the 5* review David! 😁

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