Received order today, crushed box,upon opening 3 x h upmann sir Winston, notice foot of one cigar crushed and split.smokable if I cut 25 mm off,I've ordered these cigars several times,to be refunded... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cigars as ordered were as expected. Only concerns are with the transporter, were a lack of delivery data and information were not to my satisfaction. If that can be improved you deserve a five sta... See more
As always the quality of cigars purchased here was outstanding. The reason I went to a four this time was the shipping time took a lot longer than expected. I believe it was close to a month from orde... See more
I ordered my Cuban cigars there already for the third time and it was always easy going, quick delivery and good quality. Only the missing transparency about potential taxes and the comparably high p... See more
Company details
- #36 of 39 best companies in Tobacco shop
Written by the company
We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Contact info
Calle Andres, Perdomo S/N, 35008, Las Palmas de Gran Canaria, Spain
- +1 (850) 364-4421
- info@swisscubancigars.com
- www.swisscubancigars.com
4.0
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Getting through initial delay to order confirmation
After some initial hiccups getting the order payments confirmed the issues were quickly resolved by company through direct communication.
14 April 2026
The quality of the cigars is great
The quality of the cigars is great. The shipping was a hassle because of the customs but you made sure I received my full order. Thx
14 April 2026
Good service
16 April 2026
Works well when things are good but…
Works well when things are good but reveals itself when you have problems. In my situation, I am still waiting for a refund on a returned item and I am basically being ghosted by the company. So much so that had to open a dispute with my credit card company.
No matter what channel I use to try and speak with them, nothing works or returns a reply. Don’t take my word for it, try calling their Geneva number, states it’s closed no matter what time of the day! The true value of a company comes to light when things go wrong and unfortunately for SCC, they failed at the first hurdle. Cannot recommend them based in my most recent experience.
21 May 2026
Reply from SwissCubanCigars
Dear Mr. Marta,
Thank you for taking the time to share your feedback.
We are sorry to hear about your recent experience and understand how frustrating it must be to be waiting for a resolution to your case while feeling that your attempts to contact us have gone unanswered.
Please accept our sincere apologies for the inconvenience caused. We take your concerns seriously, and would like to highlight that the agent handling your case will be reaching out to you directly as soon as possible to review the situation and work with you toward the best possible resolution.
In the meantime, we kindly ask that you refrain from pursuing the credit card dispute while we investigate and address your request. Allowing us the opportunity to resolve the matter directly will help avoid additional delays and ensure we can provide the most appropriate solution for your case.
Thank you for bringing this matter to our attention.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team will be happy to help you. We remain committed to a 100% satisfaction guarantee.
Delineth M.
Customer Service
Ordered a box of Montecristo 520s and…
Ordered a box of Montecristo 520s and they were fake rubbish. Do NOT trust this seller
2 April 2026
Reply from SwissCubanCigars
Dear Mr. Bertucen,
Thank you for contacting us and bringing this matter to our attention. We offer our sincere apologies for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have thoroughly reviewed this issue.
We regret that you are dissatisfied with the order placed on March 30, 2026, specifically regarding the flavor, color, and aroma, but we can assure you that all the products we sell are 100% authentic.
We have been in the cigar industry for over 20 years and enjoy the strong trust of our customers; we source all our products from official Habanos distributors.
We have been actively following up on this case and addressing your concerns via email, and we hope to resolve this issue as soon as possible.
We value you and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or require further assistance regarding this matter, please do not hesitate to contact us via email at info@swisscubancigars.com or by phone at +1 (850) 364-4421.
Our customer service team will be happy to assist you. We stand by our 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
You are a Great Company with a perfect…
You are a Great Company with a perfect Organisation
16 May 2026
Unprompted review
Great smokes
I've been doing business with you for years and you've always come through with my package and it hopefully will doing business with you for years to come thank you
27 May 2026
Unprompted review
Great Service
Great Service! Works really hard to get everything right even in difficult situations.
20 March 2026
Great customer service.
26 May 2026
Unprompted review
Tireless efforts to support its…
Tireless efforts to support its clients. Always professional. Excellent product selection and prices. Trustworthy.
20 March 2026
Great customer service
Great customer service. Always guarantees product will arrive in excellent condition or money back
6 June 2025
Authentic cigars
Authentic cigars, you’ll always reliable, and independent. It’s my pleasure to share my experiences.
11 March 2026
The year wait.
Well, I know it's not your fault.However, I ordered the cigars march of 2025 and I received them in march of 2026. Not good. Service is fine. But I can't trust purchases here anymore. I bought them 6 months ahead of time for an important business meeting. Luckily, I found a box of davidoff royals. But that cost me an arm and a leg.
20 March 2026
Reply from SwissCubanCigars
Dear Mr. Willoughby,
Thank you for contacting us and bringing this matter to our attention. We offer our sincerest apologies for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.
We regret that you were not satisfied with your last order. However, it is worth noting that the customs regulations in the destination country are quite complex, and at that time, we were evaluating every available alternative to ensure that you would be able to receive your package.
We have now established a shipping method that is specifically tailored to that country.
We value you and thank you for being our customer; your feedback is essential in helping us improve our service. If you have any questions or require further assistance regarding this matter, please do not hesitate to contact us via email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team would be delighted to assist you. We remain committed to our 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Thanks Swiss Cuban Cigars
My order was delayed by the useless Dublin Mail Centre and then was never delivered at all stating attempted delivery but they never did and sent my item back to sender. Swiss Cuban Cigars helped me all the way and sent them back free of charge. Great price, service and customer care!!!
Lots of orders from these guys and never failed!
19 May 2026
Unprompted review
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