Received order today, crushed box,upon opening 3 x h upmann sir Winston, notice foot of one cigar crushed and split.smokable if I cut 25 mm off,I've ordered these cigars several times,to be refunded... See more
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Review summary
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Reviews shaping this summary
The cigars as ordered were as expected. Only concerns are with the transporter, were a lack of delivery data and information were not to my satisfaction. If that can be improved you deserve a five sta... See more
As always the quality of cigars purchased here was outstanding. The reason I went to a four this time was the shipping time took a lot longer than expected. I believe it was close to a month from orde... See more
I ordered my Cuban cigars there already for the third time and it was always easy going, quick delivery and good quality. Only the missing transparency about potential taxes and the comparably high p... See more
Company details
- #36 of 39 best companies in Tobacco shop
Written by the company
We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Contact info
Calle Andres, Perdomo S/N, 35008, Las Palmas de Gran Canaria, Spain
- +1 (850) 364-4421
- info@swisscubancigars.com
- www.swisscubancigars.com
4.0
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order took weeks to process and even…
My order took weeks to process and even longer to ship. Unacceptable.
18 May 2026
Reply from SwissCubanCigars
Dear Mr. Ferry,
Thank you for contacting us and bringing this matter to our attention.
We offer our sincere apologies for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you are dissatisfied with the order placed in April 2026; however, customers were notified that the estimated delivery time to that country was 45–60 days, and our records indicate that you did successfully receive the cigars.
Nevertheless, if there are any other issues or concerns, please contact us as soon as possible so we can provide the necessary information and resolve the situation to your satisfaction.
We value you and thank you for being our customer, and your feedback is essential in helping us improve our service.
If you have any questions or require further assistance regarding this matter, please do not hesitate to contact us via email at info@swisscubancigars.com or by phone at +41 22 518 44 43.
Our customer service team will be happy to assist you. We stand by our 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Reply from SwissCubanCigars
Dear Mr. Paul,
Thank you for reaching out to us.
We're truly sorry to hear that your experience did not meet your expectations, and we will certainly clarify your order inquiries.
After carefully reviewing your order, we can confirm that the correct cigars you have ordered were shipped.
The agent handling your case also explained the physical differences between the cigars you received and what you were expecting, as natural cigars can vary in appearance depending on the wrapper and blend.
We also understand your concerns regarding the flavor. Because cigars are a natural product, their taste and overall smoking experience are heavily influenced by their travel time.
To achieve the best possible flavor and performance, we highly recommend placing the cigars in a humidor for at least 3 weeks before smoking them. This allows the cigars to properly acclimate and helps bring out the rich flavors they are intended to deliver.
We value your business and appreciate your feedback. If you have any questions or need further assistance, please contact us at info@swisscubancigars.com or +1 (850) 364-4421.
Our customer service team will be happy to help you. We remain committed to a 100% satisfaction guarantee.
Delineth M.
Customer Service
I have used this shop more than 2…
I have used this shop more than 2 years. I like your cigar and service.
18 May 2026
Fake Cubans
I’m sorry I’m compelled to write another review. This company is so unethical.
I have corresponded with a Isnela Solis
And a michael every 2-3 weeks for over 6 months trying to come to a resolution for this order.
It was confiscated not their fault. They resent cigars without the box and Bands and they were NOT real Partagas Cuban cigars.
They will not give me a credit they say it has taken to long. Which is totally their fault!!!!
Please anyone considering this company be very careful they are not doing business in an ethical manner.
9 June 2026
Unprompted review
Reply from SwissCubanCigars
Dear Mr. Engle,
Thank you for taking the time to share your feedback again.
We are sorry to hear that you remain dissatisfied with your experience.
As we have explained in our previous responses and throughout our direct correspondence over the past several weeks, all of the cigars we sell are sourced exclusively through official Habanos distributors, and we stand behind the authenticity of every product we offer.
As a goodwill gesture following the customs confiscation of your original order, we provided multiple replacement shipments at no additional cost. As agreed prior to shipment, these replacement cigars were sent without the original boxes or cigar bands. This arrangement was communicated and accepted before the replacements were dispatched.
We understand that you disagree with our assessment of the replacement cigars. However, after thoroughly reviewing your case and providing several complimentary replacement shipments in an effort to resolve your concerns, our position remains unchanged. For this reason, we are unable to offer additional compensation towards the mentioned order.
We always strive to treat our customers fairly and professionally, and we regret that we were unable to reach a resolution that met your expectations. Nevertheless, we appreciate the opportunity to address your concerns and wish you all the best.
We value your business and appreciate your feedback. If you have any questions or need further assistance, please contact us at info@swisscubancigars.com or +1 (850) 364-4421.
Our customer service team will be happy to help you. We remain committed to a 100% satisfaction guarantee.
Delineth M.
Customer Service
Helpful and professional advice
15 May 2026
Effortless
Effortless. Great prices and service Kept in contact with me the whole way. About to order again. Thank you! Joel
15 May 2026
The product arrived quickly and well.
15 May 2026
best quality and secure delivery
I ordered my Cuban cigars there already for the third time and it was always easy going, quick delivery and good quality.
Only the missing transparency about potential taxes and the comparably high price for shipping are the reason for not getting the full set of stars ⭐️!
20 July 2025
They are the real deal
They are the real deal. Genuine. Most competitive pricing. Staff that goes above and beyond (Ms. Isnela Solis), and of course the wonderful original products we all love and enjoy.
12 May 2026
Reply from SwissCubanCigars
Dear Mr. Abusneineh,
Thank you for contacting us and bringing this matter to our attention. We offer our sincere apologies for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you are dissatisfied; however, our Customer Service Department has been actively following up on your case regarding your most recent order.
We have also provided a detailed explanation of the applicable policies and procedures, but we have not yet received a response from you.
It would be very helpful if you could contact us as soon as possible so that we may provide a timely resolution.
We value you and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or require further assistance with this matter, please do not hesitate to contact us via email at info@swisscubancigars.com or by phone at +41 22 518 44 43.
Our customer service team will be happy to assist you. We remain committed to our 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
On time delivery n ease of purchase
30 April 2026
Poor customer services and very slow delivery
Poor customer services and very slow delivery. It take 15 days just to post the cigars from the time you order the cigars.
15 days to pack and post cigars???Other companies guarantee to despatch the goods with in 2 days of receiving the order not 2 weeks.
It then sits in Hungarian customs for another week before it arrives at the destination country. It sits 2 weeks in destination country's custom and you will receive your cigars after 2 months.
24 April 2026
Reply from SwissCubanCigars
Dear Mr. Basha,
Thank you for sharing your feedback.
We're sorry to hear that the delivery timeframe didn't meet your expectations, and we understand how frustrating it can be when you're looking forward to receiving your order.
We'd like to clarify that our estimated delivery timeframe of 15–45 days is clearly communicated during order checkout and forms part of the Terms & Conditions agreed to at the time of purchase.
This timeframe takes into account not only order processing and dispatch but also international transit and customs clearance, which can vary significantly and are unfortunately outside of our control.
We appreciate that this may not suit everyone's needs, but we are committed to fulfilling orders within the timeframe provided.
We value your business and appreciate your feedback. If you have any questions or need further assistance, please contact us at info@swisscubancigars.com or +1 (850) 364-4421.
Our customer service team will be happy to help you. We remain committed to a 100% satisfaction guarantee.
Delineth M.
Customer Service
How many times will you keep
How many times will you keep
Asking for a review! Please stop.
I’m not happy with your operation.
24 April 2026
Reply from SwissCubanCigars
Dear Mr. Humphries,
Thank you for contacting us and bringing this matter to our attention. We offer our sincere apologies for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you are dissatisfied with the platform's review requests; however, as it is an automated system, it sends invitations to customers to share their experiences.
Upon checking your history, we see that a compensatory order was dispatched to you on April 24, 2026, but we have not received confirmation from you regarding its receipt.
It would be very helpful if you could contact us as soon as possible so we can follow up on this case.
We value you as a customer, and your feedback is essential in helping us improve our service. If you have any questions or require further assistance with this matter, please do not hesitate to contact us via email at info@swisscubancigars.com or by phone at + +41 22 518 44 43.
Our customer service team will be happy to assist you. We stand by our 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
a bit slow but very good service
24 April 2026
With all your shipping obstacles
With all your shipping obstacles, I received my order and am very happy with the quality. Thanks Bruce
24 April 2026
The box of short Churchills was…
The box of short Churchills was exquisite, and I look forward to the next order!
24 April 2026
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