Swisstool Reviews 897

Needed replacement pen knife for my old trusty one that has got lost. No fuss or messing around with passports etc for a blade only just over an inch long. Arrived in a couple of days in perfect shape. Many thanks

All went well once again. Got exactly what I ordered and it arrived free of charge in three days.

excellent product and service, item delivered next day with free standard delivery, great quality as always.

Fantastic service, top quality product and I would highly recommend to anyone 👍

All items were delivered on time and fitted instantly, great service, would use again.

Very pleased to recommend this Company, genuine article purchased as a replacement for my lost one, superfast delivery and kept up to speed re purchase etc by emails.

Excellent quality, fantastic price and service.
This was a gift for my daughter so was personalised and looks great - she loves it.
Came quicker than expected too (about 3 days).
Honestly couldn’t recommend higher.

Quick efficient service. Was disappointed that an item i wanted was out of stock to add to my order though.

Really great service and products. I choose the personalised option and it looks fabulous

If you want a perfect gift delivered quickly then this is the place. I have ordered a few over the last couple of years with complete satisfaction.

I ordered a Swiss Tool for my twin daughters 13th birthday. The choice of colours was fab, plus the option to personalise was an added bonus. The girls are delighted with their Swiss Tool and I am too. It is exactly what I'd expected when I placed the order, they came through the post really quickly.

Swisstool provided an excellent service. The only element of my “climber” Swiss Army knife that needed to be replaced after some 15 years of use was the return spring unit of the scissors.
I ordered a replacement on the swisstool web site and the spare part arrived a few days later.
A fine example of how online shopping should work.

I've ordered several Swiss Army Knives from this store over the two to three years (Expanding the collection of Black Scaled SAK's) and I've always received very good service. The item was personalised exactly as requested (which is in fairness a somewhat unique service) and the item was ordered on a Friday and delivered the following Wednesday - no complaints at all. My only comment on the order process would be that there was no indication of despatch but this is a minor thing. I would not hesitate to recommend this store.

Easy to use website and no problems finding what I was looking for.

Easy website to navigate. Straightforward directions for adding graphics and quick service.
Thanks.

I've bought a couple of Swiss Army Knives from Swisstool now. Both were excellently priced undelivered quickly without any problems. Great service!

A good professional company. Clear ordering instructions and quick efficient service.
Recommended.

I have to give 1 star to write a review bought multitool on 7/4/22 girly order number. 3weeks later no delivery nor can I contact via email or phone. Very dissatisfied with service. I’m requesting a refund but can’t get in touch with them. AVOID at all costs

Although I received an e-mail stating delivery, the goods (2 small knives) had not been delivered.

I repeatedly tried to call them and contact them through their website. To little no-avail.

They did eventually refund me

DO NOT USE THIS COMPANY!!
I really wish I had read the reviews before putting through my order, I would never recommend them to anyone!!
Website looks really good, lots of information and the product I wanted to order was much lower than a lot of competitors, plus, it was free delivery. So, I went ahead and put the order through.
Initially everything seemed ok.
Received confirmation of order, and that order had been dispatched.

After this, is where the problems started.
Did not receive order in the allotted time that they state on their website?
After 9 days: started to make enquiries
• Tried contacting them numerous times by phone – it rings and changes to engaged tone?
• Tried contacting them using their contact us form on their website – received no response?
• Tried contacting their order department by email - received no response?
• Tried contacting their support team by email - still received no response?
The Citizens Advice Bureau advised me to send a letter to their registered address.
• Sent a written letter, giving them a time limit to respond, and sent it by registered post.
The letter was received and signed for – but still received no response?

I tried everything I could to get in contact with this company! The money had been taken, but they have not fulfilled the order.
I was very patient, and gave them ample time to respond to my communications.
It is just unbelievable that a company can choose to ignore customers, and not try to rectify the problem?
After reading other reviews, I can see that other people have experienced the same issue as me.
Luckily, I managed to get my money refunded by the credit card company, which I have never had to do before.
My advice, if you are thinking of using this company is “DON’T!!!”