Switch2 Energy Reviews 

The help center was great at their job. Everything was flawless and easy

Very prompt in addressing customers queries.

I contacted Switch2 today because my building has no hot water again. I was told they would only deal with the issue if at least five residents had reported it. Otherwise, I was instructed to call back tomorrow morning.

This is completely unacceptable. We have already experienced five hot water outages since June and residents are expected to coordinate multiple complaints before any action is taken.

I live in the UB7 7GG area, and this ongoing lack of reliable hot water is extremely frustrating. A utility provider should respond promptly to service interruptions, regardless of how many people have called to report the same issue.

I am very disappointed with both the reliability of the hot water supply and the customer service provided by Switch2. I hope they improve their response process and take these recurring issues more seriously.

A quick and correct answer to my query on behalf of my dad, thanks Becky

Good customer service

I phoned with a general enquiry and Aliya was very helpful with information and advice

Very nice an excellent on sorting my problem

Friendly staff to talk to thank you

Had an amazing experience with Switch2 - easy to use and fantastic rates on hot water and gas!

Agent was polite and understanding. Very well understood my question, Quickly and clearly explained the reasons for my query which was usually high bill and also fixed tariffs.

After waiting 25 minutes in a queue. Phoned to tell them I am moving address and they told me click on the link to fill a moving address form out. When I clicked on the link it explained how to top my credit up.
No way am I going to phone again and wait another 25 minutes in a queue.

Thank you for Mr John, he have done the service perfectly.

Not worthy, they don't care about their customers may be due monoply in the market. Raised multipke issues but they don't bother at all.

Claire from customer service was fantastic and a great help!

I made a payment by bank transfer at 2.30am on 1/7/2026 but it did not show on my meter. I phoned on 1st and spoke to Ben who was transferring it along with screenshot I had taken to Finance. I phoned and spoke to Damian on 2/7/2026 as my credit still hadnt appeared. He checked my details n said he would forward to Finance again. I phoned today 3/7/20 and spoke to Alice. She checked details and asked if I had sent bank reference for payment. I said no as no-one else had asked me to. I looked it up while she was still on the call. She said she would pass onto Finance and she would keep an eye on the account. An hour later she phoned to say Finance had found my payment and credit would show within 2 hours. Credit is on meter now. I think theres a lesson to be learned here. Make sure you collect all the info from the customer. It took a female to show the male's how to do the job properly.
THANK YOU ALICE!

The person on the other side of the phone. She was extremely helpful. In essence , the customer service

I spoke with Miss Misboh this morning regarding a bill dispute.
She has demonstrated excellent customer service.
She gave advice, polite, patient, and a good listener.

Lauren responded in a friendly but professional and positive way to my engineer visit support request. She represented Switch2 extremely well.

Really helpful, knew the cause and solution immediately