Elaine at Switch Health has been excellent and supportive. No pressure sell, no hounding, just upfront advice and an eagerness to answer our questions honestly and in a personal way. We have yet to... See more
Company replied
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Review summary
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I would like to highly recommend Switch Health, especially Elli, who was incredibly helpful. She listened attentively to all my needs and conducted thorough research to find the best value-for-money h... See more
Company replied
Had a great experience with Switch Health this year to renew my insurance. Josh was in touch with me and was very thorough in going through my needs, etc for the following year's insurance. He too... See more
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I have recently purchased PMI for myself and my partner. Had Alex guiding me all the way. I took my time and done lots of research, and compared lots of quotes, Alex was always patient and clearly... See more
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Company details
- #25 of 228 best companies in Insurance agency
- #8 of 38 best companies in Business insurance company
- #7 of 28 best companies in Health insurance agency
- #9 of 23 best companies in Income Protection Insurance Company
- #35 of 185 best companies in Insurance broker
- #7 of 14 best companies in Term Life Insurance Provider Company
Written by the company
Fully authorised and regulated by the Financial Conduct Authority, we are an independent insurance intermediary specialising in private medical insurance and life insurance. We work with BUPA AXA PPP AXA Health Vitality Aviva WPA The Exeter Freedom Health and many more, We compare the market and we can get health insurance deals that are not available elsewhere so we can beat any price. Get your free quote on medical insurance today and find out how much you can save
Special Trustpilot offer
Written by the company
- £100 Cashback
- We are so confident we cannot be beaten on price or quality, we'll give you £100 cashback if we cannot match or better any like for like new or existing quotations on health insurance! get a quote today by clicking on the our website link.
No1 Insurance Broker On Trustpilot
Compare and save upto 65% on your insurance
Switch Health is an award winning broker rated No1 in the country, We guarantee the best any deal on the market with exclusive deals not available elsewhere! we offer AXA PPP AXA Health Aviva BUPA Virality and many more! find out why we have the best review in the insurance market.
Contact info
Switch Health, 121 Promenade, GL50 1NW, Cheltenham, United Kingdom
- 01242 371300
- jackchandler@switchhealth.co.uk
- www.switchhealth.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rep arranged to call me at 11am,I…
Rep arranged to call me at 11am,I stayed in untill.11.50 ,nothing and as I write nothing!!
Going elseware,wretched Customer Services
9 April 2026
Unprompted review
Reply from Switch Health
Hi Jim,
We’ve carried out a full check and we cannot identify you as a customer. You are not in our CRM, we have no record of a policy arranged by us in your name, and nothing in your review matches any account we can trace.
Our client reviews are normally submitted via a verified link issued after a plan is arranged. Your review appears to be an unverified, organic post, which means there is currently no evidence it relates to a genuine customer experience.
Because of that, we’re requesting that you provide details so we can investigate properly: full name, policy number, insurer, and the date you arranged cover.
If you won’t provide that, we will be reporting this review to the platform as misleading and not based on a genuine customer interaction. If you are able to evidence you were a client, we will respond in full.
If not, we ask you to remove the review immediately.
Switch Health
Alex was great to deal with
Alex was great to deal with. Great advice and very efficient.
9 April 2026
Reply from Switch Health
Thank you for your wonderful feedback! We're so pleased to hear that Alex provided you with great advice and efficient service. We'll be sure to pass along your kind words to him.
We truly appreciate you taking the time to share your experience and hope to assist you again soon!
Switch Health
Easy to do business with.
From the initial contact James made switching our Health insurance a simple process. Everything was easy to follow and the recommendation was just what we were looking for. Thank you James!
5 April 2026
Unprompted review
Reply from Switch Health
Thank you so much for your kind review!
We’re delighted to hear that James made the process of switching your health insurance simple and straightforward. It’s great to know that everything was easy to follow and that his recommendation matched exactly what you were looking for.
We’ll be sure to pass your feedback on to James, he’ll be thrilled to hear it!
Switch Health
Knowledgeable
Knowledgeable, understood requirements, great solutions offered with no hard sell. Good communication
31 March 2026
Reply from Switch Health
Thank you for your kind review! We’re really pleased to hear that you found our team knowledgeable and attentive to your requirements. It’s great to know the solutions we provided were helpful and that you felt comfortable throughout the process without any pressure.
Clear and open communication is something we always strive for. If there’s anything more we can help you with in the future, please don’t hesitate to get in touch.
Switch Health
Dealing with true professionals
From my initial enquiry to taking out both Life and Private medical insurance Switch Health have been efficient and very good to deal with. On a personal level I dealt with James Lewis for Health and Howard Jackson for Life cover , both agents are professional , knowledgeable, and a pleasure to deal with.
1 April 2026
Reply from Switch Health
Thank you so much for your thoughtful review! We’re delighted to hear that your experience from initial enquiry through to arranging both your Life and Private Medical Insurance was smooth and efficient.
It’s especially great to know that James and Howard made such a positive impression. We pride ourselves on being professional, knowledgeable, and easy to work with, so your feedback really means a lot.
We look forward to helping you with your future renewals.
Switch Health
great service from Elaine
23 March 2026
Reply from Switch Health
Thank you so much for your kind words!
We’re delighted to hear you had a great experience with Elaine—she’ll be thrilled to see your feedback. Providing excellent service is something we take great pride in, and it’s wonderful to know Elaine delivered just that.
We really appreciate you taking the time to share your experience and hope to serve you again soon!
Switch Health
Right mix of friendly
Right mix of friendly, knowledgeable and available without being harassed like with other companies
27 March 2026
Reply from Switch Health
Thank you for your fantastic feedback!
We’re really pleased to hear you found the balance just right—friendly, knowledgeable, and available when needed without feeling pressured. That’s exactly the experience we aim to provide, so it’s great to know it came across.
We truly appreciate you taking the time to share your thoughts and hope to work with you again in the future!
Switch Health
Great experience
I was recommended to speak to Alex Burton by a friend and I couldn't have been happier. Friendly, professional and very thorough, Alex not only got me a great deal but made me feel that I could call him any time if I had any problems. Thoroughly recommend Alex and Switch Health.
19 March 2026
Unprompted review
Reply from Switch Health
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a positive experience with Alex. Being recommended by a friend is always a great start, and it’s fantastic to know Alex lived up to that expectation. His friendly, professional, and thorough approach is exactly what we strive for, so your feedback means a lot.
We’re especially pleased that you felt supported and able to reach out at any time, that ongoing support is really important to us. Thank you as well for your recommendation, it truly makes a difference.
We look forward to being here whenever you need us in the future!
Switch Health
Very efficient and sorted out quickly.
19 March 2026
Reply from Switch Health
Thank you for your feedback!
We’re really pleased to hear everything was handled efficiently and resolved quickly for you, that’s exactly what we aim for.
We appreciate you taking the time to share your experience and hope to assist you again in the future!
Switch Health
Great service will use them again
26 March 2026
Reply from Switch Health
Thank you for your kind review!
We’re so pleased to hear you had a great experience and that you’d choose to use us again, that really means a lot to us.
We look forward to helping you again in the future!
Switch Health
Josh from Switch health…
Josh from Switch health my advisor was concise and to the point, and guided me through the minefield that can be private health insurance. Many thanks.
24 March 2026
Reply from Switch Health
Thank you for your great feedback!
We’re really pleased to hear that Josh provided clear, concise guidance and helped you navigate private health insurance with confidence. We know it can feel like a minefield at times, so it’s fantastic to hear he made the process straightforward for you.
We’ll be sure to pass on your thanks to Josh, and we really appreciate you taking the time to share your experience!
Switch Health
Alex was excellent, I recommend Switch Health
Alex , who dealt with my policy provided me with an excellent service , and got me a fabulous price . . I thoroughly recommend Switch Health to anyone requiring great cover for their health at an excellent price .
23 March 2026
Reply from Switch Health
Thanks so much for your kind review!
We’re really pleased to hear you had a great experience and that Alex was able to find you excellent cover at a great price. We really appreciate your recommendation and your support.
Switch Health
Very precise useful information given…
Very precise useful information given in a professional,caring way.
20 March 2026
Reply from Switch Health
Thank you for your thoughtful feedback! We’re thrilled to hear that you found the information we provided both precise and useful, delivered in a professional and caring manner.
Providing clear guidance while supporting our clients is exactly what we strive for, so it’s wonderful to know you had such a positive experience. We’re always here to help with any future needs!
Switch Health
Great Service
Connor was really helpful and walked us through each step of the process.
12 March 2026
Reply from Switch Health
Thank you for your kind feedback! We’re delighted to hear that Connor was so helpful and took the time to walk you through each step of the process.
Making everything clear and easy to follow is exactly what we aim for, so it’s great to know you had a positive experience. If you need any further assistance, we’re always here to help!
Switch Health
Very professional and good listeners.
12 March 2026
Reply from Switch Health
Thank you for your kind feedback! We’re really pleased to hear that you found our team professional and attentive.
Listening to our clients is a key part of the service we strive to provide, so it’s great to know that stood out in your experience. If you ever need any further assistance, we’re always here to help!
Switch Health
Professional and reassuring advice.
The advice and guidance given by my advisor James was extremely helpful and informative. His professional and timely communication was reassuring. It is a significant step changing health insurers and the market knowledge offered by Switch Health provided an opportunity for an improved policy at a significantly lower premium.
17 March 2026
Reply from Switch Health
Thank you for your thoughtful feedback! We’re so pleased to hear that James was able to provide helpful, informative advice and that his professional and timely communication gave you reassurance throughout the process.
We understand that changing health insurers is a significant step, so it’s great to know that the guidance and market knowledge provided helped you secure an improved policy at a lower premium.
We really appreciate you taking the time to share your experience, and we’re always here if you need any further support in the future!
Switch Health
It was a smooth journey. Mr Stuart Williams was very good and explained everything clearly.
It was a smooth journey
17 March 2026
Reply from Switch Health
Thank you for your kind feedback! We’re delighted to hear that your journey with us was smooth from start to finish.
It’s great to know that Stuart provided clear and helpful explanations throughout the process. We’ll be sure to pass on your kind words to him.
We really appreciate you taking the time to share your experience, and we’re always here if you need any further assistance!
Switch Health
Excellent service
Excellent service. Listened to all my needs and concerns. Switch was made quickly and simply. Would definitely recommend.
17 March 2026
Reply from Switch Health
Thank you for your great feedback! We’re so pleased to hear that you felt listened to and that all your needs and concerns were taken into account.
It’s fantastic to know the switch was handled quickly and simply, as we always aim to make the process as smooth as possible. We really appreciate your recommendation and are here whenever you need us in the future!
Switch Health
Excellent service and advise
9 March 2026
Reply from Switch Health
Thank you for your kind feedback! We’re delighted to hear you were pleased with the service and advice provided.
We really appreciate you taking the time to share your experience, and if you ever need any further assistance, we’re always here to help!
Switch Health
SAVED LOT OF MONEY
Alexandra Verghis at Switch Health is very experienced in Private Health who I have used for three years. Once again she has saved my wife and me a lot of money by switching . Highly recommended. Thank you. Ian Benezra
4 March 2026
Unprompted review
Reply from Switch Health
Thank you, Ian, for your continued trust and for sharing your experience! We’re delighted to hear that Alexandra has once again been able to support you and your wife in finding the right private health cover while saving you money.
Her experience and dedication to helping clients get the best possible outcomes are exactly what we pride ourselves on, so your recommendation means a great deal. We’ll be sure to pass on your kind words to Alexandra.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch!
Switch Health
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