Swytch Reviews 712

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach. Many people found the service itself to be excellent, noting its ease of use, seamless setup, and reliable functionality, especially for those managing UK numbers while abroad. The user experience is frequently described as smooth and straightforward, with efficient processes and clear communication. However, some customers were dissatisfied with the customer service, mentioning a lack of human support, slow response times, and difficulty in getting issues resolved. A few other people also felt that the service could be patchy at times.

What people talk about most

Customer service

Reviewers express high satisfaction with customer service, often highlighting its exceptional quality and... See more

Service

Reviewers highlight positive aspects of service, often praising its efficiency and ease of use, especially... See more

Staff

Consumers find staff to be positive, highlighting their efficiency, friendliness, and responsiveness. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the sign-up, setup, and porting... See more

Response time

Users describe positive interactions with response times. Many customers highlight the quick and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swytch was a life saver for me when I moved to Switzerland. I needed to keep my UK number working and no-one of the standard network provider could actually work in Switzerland, unless you pay an incr... See more

Company replied

Rated 5 out of 5 stars

Moved to Cyprus recently and really needed to keep my UK number for banking and 2FA. Simon from the support team was brilliant - he actually spotted a potential issue with my login before I even did... See more

Company replied

Rated 5 out of 5 stars

I used Swytch while abroad and needed to port my number back to EE. The process was simple from start to finish. Support replied quickly, did sensible security checks, sent me a one-time code,... See more

Company replied

Rated 5 out of 5 stars

How refreshing to find a provider that was able to solve my problem without fuss and without needing my grandmother's inside leg measurements to set up an account! My UK mobile number was no longer wo... See more


Company details

  1. Mobile network operator

Written by the company

Swytch provides the ultimate business communications solution with virtual numbers for your team’s personal mobile devices. Say goodbye to the work phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

712 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and quick process

Easy and quick process supported by Simon in customer support. I ported my existing Uk number to the service within 48 hours and am now receiving calls through the app at a fraction of the price of my existing contract. Great service so far!

9 January 2026
Unprompted review
Swytch logo

Reply from Swytch

So pleased we can help you retain your UK number whilst aboard - many thanks.

Rated 5 out of 5 stars

Swytch Customer Services

Simon at Swytch was extremely helpful, informative and prompt in assisting me to set up my account and numbers. An excellent service which I would unreservedly recommend!

9 January 2026
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your review and recommendation.

Rated 5 out of 5 stars

I would highly recommend Swytch based on the Easy of Use, Service and Competitive Rates

I would highly recommend Swytch if you're living abroad and need a UK contact number.
Setting up my line and voicemail was easy, and within a few minutes, I had an active number that was ready to use.
The app works seamlessly with multiple devices, and calls are clear across all of them.
My interaction with the support team has been amazing; Simon was quick to respond and promptly addressed all my questions.
Along with the great all-around service, Swytch offers some of the best rates in the market today.

6 January 2026
Unprompted review
Swytch logo

Reply from Swytch

We are very grateful for your review and kind words. Thank you.

Rated 5 out of 5 stars

I moved from the UK to Greece

I moved from the UK to Greece for give years and parked my UK number on Swytch. Amazing service and great support. Will definitely recommend and use again.

31 December 2025
Unprompted review
Swytch logo

Reply from Swytch

So pleased we could help you whilst abroad ... many thanks.

Rated 4 out of 5 stars

Great service to keep one's UK phone number

This is a good service to keep one UK's phone number while living abroad, perfect for situations in which after a while one keeps discovering dependencies on the UK phone number but it is no longer to keep an UK contract.
The app is not great to receive calls but it works pretty well for SMS messages still necessary to authenticate oneself with many companies.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Seamless process and Very good quality on calls

Seamless process, Simon was very helpful and all correspondence on email was swift and professional. App easy to install and use and text messages for OTP online banking works successfully. So far quality of calls work really well and being abroad makes it less painful than relying on Whatsapp. Highly recommend.

30 December 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your recommendation.

Rated 5 out of 5 stars

Excellent service

Great customer service provided to help set up my phone to use swytch as I moved from the UK to UAE.
My number was moved very quickly and it's working great. Thanks!

27 December 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your kind words.

Rated 5 out of 5 stars

Simon from Swytch support has been…

Simon from Swytch support has been hugely helpful for porting my number over. Providing detailed instructions and general guidance in support of my switch to the Swytch service.

23 December 2025
Unprompted review
Swytch logo

Reply from Swytch

So pleased we can help you keep your UK number - thank you.

Rated 5 out of 5 stars

Excellent service

Excellent service. Recently left the UK, tried to use a PAYG but in the US it just was not working out, so ported my number over to Swytch. It works seamless, great mobile app! Highly recommended.

23 December 2025
Unprompted review
Swytch logo

Reply from Swytch

"Highly recommended" - many thanks.

Rated 5 out of 5 stars

Great service!

Great service, I left the UK for over 2 years and wanted to keep my number. Having Swytch enabled me to keep my same number I have had for 10+ years, and I was able to receive one time passwords, codes and avoid the enormous headache of changing numbers!

18 December 2025
Unprompted review
Swytch logo

Reply from Swytch

Glad we could help you keep your UK number whilst abroad. Thank you.

Rated 5 out of 5 stars

Great service for international phone needs

The service is easy to set up and simple to use. My situation required me to maintain a UK number while no longer residing in the UK, and Swytch allowed me to do that with minimal cost. I’ve used this service for several years. It worked well for international calls and texts. Only occasionally I found that 2FA texts would not always work.

12 December 2025
Unprompted review
Swytch logo

Reply from Swytch

So pleased we could help you for several years. Many thanks.

Rated 5 out of 5 stars

SWYTCH UK VIRTUAL NUMBER

Great customer service by Simon from start to finish! Ported over two UK numbers without any issues. Low monthly cost and useful app to have while living abroad without losing your number.

25 November 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your review.

Rated 5 out of 5 stars

Seamless, Reliable and Truly 5-Star Support”

I recently used Swytch to manage my UK number from abroad, and the service has been nothing short of outstanding. The entire process — from activation to everyday use — was smooth, intuitive, and incredibly reliable.

What truly stood out for me was Swytch’s excellent support and responsiveness. Every query I had was handled quickly and professionally, with clear explanations and real expertise behind every interaction. It’s rare to find a provider that combines great technology with genuinely superior customer care.

If you need a flexible, modern solution for keeping your UK number active — especially while travelling or living abroad — I highly recommend Swytch. Their service is truly 5-star.

20 November 2025
Unprompted review
Swytch logo

Reply from Swytch

Sincerest thanks for your kind words and generous time to review, thank you.

Rated 2 out of 5 stars

Service is patchy at best

Service is patchy at best.
Quite often the call will not connect, or if it connects, there is no sound.
Those same calls connect without problem when I try on a normal mobile or landline.
I think I will try HUSHED or similar service and see if I get a better result...
Follow up: I have contacted Swytch support but no reply or solution offered

12 November 2025
Unprompted review
Swytch logo

Reply from Swytch

Hi Pierre. So sorry to hear you're having issues with the app. Please kindly contact us at support@swytch.com, so we may support you with troubleshooting, etc, we cannot locate your account from this review. Apologies again for any inconvenience. Thank you, Swytch.

UPDATE: we have not received any email from a Pierre on our helpdesk, so it appears that your attempt to contact us has failed. Please kindly retry (support@swytch.com) so we can try to assist you - without receiving your query we cannot assist. Thank you.

Rated 5 out of 5 stars

Ordered a Swytch kit to convert my…

Original review submitted in error, company has the same name as an ebike retrofit company.

20 November 2025
Unprompted review
Swytch logo

Reply from Swytch

Hi there - I’m afraid you have mistaken us for thew WRONG SWYTCH COMPANY!

We do not supply bike kits ... we provide virtual UK numbers here at Swytch mobile (www.swytch.com).

Please may I KINDLY request that you remove your review.

Please follow this link to find the bike kit provider: https://www.swytchbike.com/. Whilst this might be the correct email: support@swytchbike.com

Thank you in advance, warmest regards
Swytch (www.swytch.com)

Rated 5 out of 5 stars

Does the job – smooth number transfer - Good customer service

It was very easy to create my account and the service was up and running within a day. I needed to transfer my UK number and make it my primary number on the app — Simon was extremely helpful throughout the whole process. He explained everything clearly and guided me through the transition, which didn’t take long at all.

I’m currently using the service abroad and, although there are some minor issues from time to time, I’m very happy with how it works. It does exactly what I need — keeping me connected to my UK number as if I were still in the UK, as long as I have WiFi or data from a local provider wherever I am.

Email responses were quick, and all my questions were answered every time. Really pleased with the service so far. Recommended!

11 November 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your review and recommendation.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look