The whole service is what you would expect from Bentley but they deliver with a smile on the face.
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Telephone call to make booking was very pleasant and efficient - was kept informed and reminded of booking - car collected at time stated - driver very pleasant -.was kept informed about service and... See more
Company replied
I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service depar... See more
Company replied
This dealership have been super responsive of our initial enquiry and have helped guide us through the specification and ordering process. Nothing is too much trouble for them and they have made us fe... See more
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Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
2 Wingfoot Way,Fort Parkway, B24 9HF, Birmingham, United Kingdom
- 0121 439 0665
4.9
Excellent
247 reviews
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Always a professional approach from the…
Always a professional approach from the whole team, always a pleasure to deal with them
27 March 2024
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Mr Tannert, Thank you very much for your 5 star review and kind comments in regards to your experience with the team. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham.
Service with confidence Claire helped…
Service with confidence Claire helped book the car in start to finish great customer service the car was back within 24 hours with all warranty recalls taken care of and the car cleaned.
23 March 2024
Reply from Sytner Group - Bentley Birmingham
Good Morning Mr Bowen, Thank you very much for your 5 star review and kind comments in regards to your experience with the team. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham.
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Mr Kehoe, Thank you very much for your 5 star review and kind comments in regards to your experience with the team. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham.
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Janette, Thank you very much for your 5 star review and kind comments in regards to your experience. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Mr Mckenzie, Thank you very much for your 5 star review and kind comments in regards to your experience. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham
Sheer professionalism
From the initial enquiry through to the final collection of my Bentayga on 27 Feb 2024, really impressed with Senior Sales Specialist, JOHN MACHIN.
Very professional approach throughout the process and ensured the collection process was a "WOW" moment, the best I've had and I've bought 5 x Bentleys in my time.
29 February 2024
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Mr Dewhurst, Thank you very much for your 5 star review and kind comments in regards to your experience with John and the team. We do hope you enjoy your new Bentley. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham
Reply from Sytner Group - Bentley Birmingham
Good morning Mr Smith, thank you very much for your 5 star review and feedback, it means a lot to the team and we look forward to welcoming you back into our business, kind regards from the team at Bentley Birmingham.
Superb teamwork and customer service.
The teamwork from everyone involved, from the greeting and coffee to the helpfulness of the service manager and team of technicians and valeting team that worked on the car and presented it back to me in pristine condition. I was fully informed throughout by e-mail, phone calls and a video commentary on the work needed and being done as it progressed. A credit to the dealership.
22 February 2024
Reply from Sytner Group - Bentley Birmingham
Good morning Mr Chatwin, thank you very much for your 5 star review and feedback, it means a lot to the team and we look forward to welcoming you back into our business, kind regards from the team at Bentley Birmingham.
All good but communication poor for…
All good but communication poor for vehicle return
20 February 2024
Reply from Sytner Group - Bentley Birmingham
Good afternoon Mr Williams, thank you for your star rating and feedback, as discussed on the phone please accept our sincere apologies for any inconvenience caused by the recent lapse in communication, we value your business and are taking steps the ensure this does not happen again. We look forward to welcoming you back into our Business in the future.
Excellent service from start to finish!
12 February 2024
Reply from Sytner Group - Bentley Birmingham
Thank you very much for your 5 star review and we look forward to welcoming you back into the business, Kind regards The Team at Bentley Birmingham
recently purchased a gt speed with warning light
recently purchased a gt speed, on way home had a tyre warning light come on, noticed a nail in tyre when i got home, becky got me a new tyre without any hassle. outstanding service from start to finish.
thanks all will be coming back for the next bentley for sure..
9 February 2024
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Good afternoon Mr White, thank you very much for your 5 star review and we do hope you enjoy your new Bentley. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham.
Claire your service advisor is amazing…
Claire your service advisor is amazing and a credit to Sytner and the Bentley brand
7 February 2024
Reply from Sytner Group - Bentley Birmingham
Peter, thank you very much for your 5 star review, Claire is delighted and we look forward to welcoming you back in the future, Kind regards Nick Hattersley, Bentley Birmingham.
Recent annual service and repair
Vehicle collected as agreed and efficient service completed on budget agreed. Initial refusal by warranty company altered after strong representation by Sytner . As ever staff most helpful and a joy to deal with.
26 January 2024
Reply from Sytner Group - Bentley Birmingham
Good morning Mr Graham, thank you very much for your 5 star review and feedback, it means a lot to the team and we look forward to welcoming you back into our business, kind regards from the team at Bentley Birmingham.
Excellent communication throughout
16 January 2024
Reply from Sytner Group - Bentley Birmingham
Mr Jones, thank you very much for your 5 star review and we look forward to welcoming you again in the future back into the business, Kind regards, The Team at Bentley Birmingham.
Thorough but overall disappointed
The actual service was excellent and very thoroug. As a balanced review I was disappointed the car was cleaned as I asked multiple times it shouldn't be. I also didn't like the suggestion the car couldn't be returned to me without certain work being completed. Finally, certain Advisories are included on the service history, other garages add to a side note.
17 January 2024
Reply from Sytner Group - Bentley Birmingham
Mr Smith, we are delighted that you were pleased with the service we offered to you, and apologies we washed your car when you asked us not to . We very much hope to have the opportunity to look after you again in the future, Kind regards, The Team at Bentley Birmingham
Very professional and understanding as…
Very professional and understanding as a dealer
18 December 2023
Reply from Sytner Group - Bentley Birmingham
Good morning Mr Hourigan, thank you very much for your 5 star review and kind feedback. We look forward to seeing you in the business again in the future, kind regards the team at Bentley Birmingham.
The communication and politeness is the…
The communication and politeness is the best I’ve seen. Professional, honest service throughout
13 November 2023
Reply from Sytner Group - Bentley Birmingham
Good morning Mr Haywood, thank you very much for your 5 star review and comments. We look forward to seeing you again in the future, Kind regards, Nick Hattersley, Bentley Birmingham.
"Exceptional Service!
"Exceptional Service!
I recently had my car serviced, and I couldn’t be happier. Claire F. was professional, efficient, and courteous. They went above and beyond to ensure my car was in top condition. From the moment I walked in, I felt like a valued customer. The work was completed promptly, and my car now runs like a dream. I highly recommend their services to anyone looking for quality car maintenance. Thank you!"
12 November 2023
Reply from Sytner Group - Bentley Birmingham
Good morning, thank you very much for your 5 star review and kind comments. Claire also said thank you, we look forward to seeing you again in the future, Kind regards, Nick Hattersley, Bentley Birmingham.
Clare Taylor always cheerful and…
Clare Taylor always cheerful and efficient a good asset
To your company.
2 November 2023
Reply from Sytner Group - Bentley Birmingham
Good morning Mr Joyner, wonderful feedback and Clare said thank you, thank you very much and we look forward to seeing you again in the future, Kind regards, Nick Hattersley, Bentley Birmingham.
Poor service, poor communication
Sold me a vehicle and included and told me I had a free service, then tried to charge me nearly £4000 for servicing my vehicle six months later. Placed tyres on my vehicle for £4500 without checking or querying with me and then returned my vehicle a week later without all of the work being completed. No courtesy car and no goodwill gesture. I've made a formal complaint
1 October 2023
Reply from Sytner Group - Bentley Birmingham
Mr Mansoor, we note your review and are disappointed to receive its content. We are sorry you feel this way . Our understanding is you have how had 2 free services since you took delivery of your car and you confirmed in writing you wished for us to replace the tyres. The management team will be back in contact to conclude other matters, Kind regards The Team at Lamborghini Birmingham.
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