James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of th... See more
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I've always been very impressed with the Audi personel at Derby Audi. Very polite and helpful kept me updated on my car's service & mot. They loaned me a beautiful hire car . I'm deciding wethe... See more
The whole ordering process was very well managed by Bayley, who unfortunately was unavailable on collection day. However, Ethan did an excellent job in handing over the vehicle.and ensuring we were fa... See more
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Royal Scot Road,Pride Park, DE24 8AJ, Derby, United Kingdom
- 01332 546800
4.4
Excellent
997 reviews
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Need front facing service advisors, not hidden away in an office
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it’s not fair on the reception staff, who are very nice people but who are not technically trained and end up fetching the service advisors out anyway. Car cleaned good as requested, workmanship good. Video of car informative.
27 May 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Michael, thank you for your thoughtful feedback. We’re pleased to hear you found our staff lovely and appreciated the cleanliness and workmanship on your car, as well as the informative video. We understand your concerns regarding the service advisors being based in an office rather than front-facing. Your comments about the this are noted, and we will take it on board and discuss in our next leadership review. We value your input and hope to continue providing a positive experience for you in the future. Matt Lane - Head of Business
Great service from Sytner Drive…
Great service from Sytner Drive Accident Aftercare. Took charge of everything and I had to do nothing whilst my car was repaired after a third party fault Accident. They even dealt with the others parties insurance. I would definitely use a gain and the standard of work was excellent
22 May 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Gary, thank you very much for your kind words and positive feedback. I am delighted to hear that the Sytner Drive Accident Aftercare team made the process straightforward and stress-free for you, especially when dealing with the third party’s insurance. It’s wonderful to know you were pleased with the standard of work on your car. Your recommendation means a great deal to us, and we look forward to assisting you again in the future. Matt Lane - Head of Business
Great experience
Great experience. Found the exact car I wanted within my price range. Excellent customer service especially from Norman
19 May 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Claire, thank you very much for your kind words and for taking the time to share your experience with us. I am delighted to hear that you found the exact car you wanted within your price range and that Norman provided excellent customer service. It’s always our aim to make the car buying process as smooth and enjoyable as possible. Your positive feedback is greatly appreciated and motivates us to continue delivering the best service to all our customers. Matt Lane - Head of Business
Top notch service!
I had a great experience with Audi Derby, my car got crashed into last month and with the help of Gareth Oates and James Lester, I was quickly back on the road, the whole process was seamless and I can’t fault them! I would always recommend Audi Derby to anyone if they were to purchase an Audi :)
16 April 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you very much for your kind words and positive feedback. I am delighted to hear that Gareth and James were able to assist you promptly and make the entire process seamless after your unfortunate accident. It’s wonderful to know you’re back on the road and satisfied with the service provided. Your recommendation means a great deal to us, and we truly appreciate you choosing Audi Derby. We look forward to welcoming you again in the future. Safe driving and see you soon. Matt Lane - Head of Business
Avoid Audi Derby like the plague all
Avoid Audi Derby like the plague all. Just had my A5 serviced which ended up costing me over £700! No transparency in pricing , constant high pressure up selling all the time, ultra confusing list of services. Went in for what I thought was a 20k service at £340 but turned out that was the cost just for an oil change! Never going again and never buying an Audi again. I’ve met double glazing salesmen with fewer sharp practices!
5 May 2026
Unprompted review
Car purchase
Your salesperson, Joel made the purchase an the car a v pleasant experience. He was extremely helpful, humerous and friendly.
21 April 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Robert. Thank you ever so much for your kind words. I am delighted to hear that Joel made your purchase and overall experience so pleasant. It’s wonderful to know he was helpful, humorous and friendly throughout. Your feedback truly means a lot to us and encourages the whole team to continue providing excellent service. We hope you are thoroughly enjoying your new car and look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Recalled at Audi Derby
I recently had my car recalled at Audi Derby, and I must say the experience was excellent. The team handled the recall efficiently, and the process of getting my vehicle fixed was smooth and straightforward. The customer service throughout was outstanding, staff were polite, knowledgeable, and kept me informed at every step. I left feeling confident about the work done and very satisfied with the overall service.
23 April 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi AJ and thank you very much for your kind words and for taking the time to share your experience with us at Audi Derby. We are delighted to hear that the recall process was smooth and that our team provided polite, knowledgeable, and attentive service throughout. It is always our aim to keep customers well informed and confident in the work carried out. Your satisfaction means a great deal to us, and we truly appreciate your positive feedback. Matt Lane - Head of Business
The staff were very helpful and…
The staff were very helpful and approachable. We have previously dealt with Derby Audi, we always deal with Mark Inman who is courteous and professional.
18 April 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Rachel, thank you very much for your kind words and for taking the time to share your experience with Derby Audi. I am delighted to hear that our staff have been helpful and approachable throughout your visits. It is wonderful to know that Mark Inman has consistently provided courteous and professional service. Your continued trust and loyalty mean a great deal to us. We look forward to welcoming you back in the future. Matt Lane - Head of Business
Great friendly service
Great friendly service from all the staff I dealt with at Derby Audi.
Issues found were throughly explained to me and all my questions answered in a very professional manner.
16 April 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Dave, thank you very much for your kind words and for taking the time to share your experience with us at Derby Audi. We are delighted to hear that our team provided friendly and professional service, and that all issues were thoroughly explained to your satisfaction. It is always our aim to ensure every question is answered clearly, so your feedback is greatly appreciated. We look forward to welcoming you back in the future. Matt Lane - Head of Business
Absolute first class service from …
Absolute first class service from start to finish the staff were courteous and totterly efficient well done Audi.
17 April 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Stephen and thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service to be first class from start to finish. It’s wonderful to know our team were courteous and thoroughly efficient throughout your visit. Your positive feedback is greatly appreciated and serves as a fantastic encouragement to all of us here at Derby Audi. We look forward to welcoming you back in the future. Matt Lane - Head of Business
Everything was sorted on my arrival as…
Everything was sorted on my arrival as soon as I entered the building by cholea as she took all my details to make sure they were correct.
17 April 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Paul, thank you very much for your kind words. We are delighted to hear that Cholea provided such a warm and efficient welcome upon your arrival. Ensuring all details are correct is important to us, and it’s wonderful to know this was handled smoothly. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back to Derby Audi in the future. Best wishes, The Derby Audi Team
worst car service in 40 years
worst car service in 40 years. No oil and filter change. When I called about it, they lied that it wasn't necessary, and then called in 3 weeks to schedule another oil change. As a disabled person, I waited all day twice to pick up my car even though they didn't do anything to it. Yesterday I dropped off my car at 9:00 a.m. and it stayed there until 5:30 p.m., when the lady came and said with a smile that I, a person with mobility difficulties, should either leave my car with them until the next day or go to another service center to have the tires replaced because they don't have time anymore. At the same time, they were serving private clients all day long without any concern for me. Complete lack of professionalism and simple human kindness.
8 April 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Anna, I am truly sorry to hear about your disappointing experience and the inconvenience caused, especially given your mobility difficulties. This is certainly not the standard of service we aim to provide. I would like to invite you to contact me directly as Head of Business, at matthewlane@sytner.co.uk, so I can better understand your concerns and address them personally. Matt Lane - Head of Business
Got amazing service hear was so happy when I got my car back they did an amazing job and I am supper pleased. Also they kept me updated all the time on what was happening with my car
Amazing work on my car also very polite
8 April 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you very much for your kind words, Kyle. I am delighted to hear that you were pleased with the work carried out on your car and that our team’s politeness made a positive impression. We look forward to welcoming you back in the future for any of your motoring needs. Matt Lane - Head of Business
Excellent!✨
Excellent!✨! As extra attention to detail and also recommended something I had not noticed . Thank you 🌟
30 March 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Cecilia - Thank you ever so much for your wonderful review. I am delighted to hear that our attention to detail made a positive impression and that our recommendation was helpful. It’s always our aim to provide exceptional service and ensure every customer feels valued. Your kind words truly mean a lot to the team here at Derby Audi. We look forward to welcoming you back in the future. Matt Lane - Head of Business
experience was good
experience was good. service was great and collected vehicle on time.
only downside this time was I didn't receive a video of technicians report as on previous visits.
1 April 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Mushtaq, thank you for your kind words and for taking the time to share your experience. I am pleased to hear that the service was great and that your vehicle was collected on time. I do apologise for the absence of the technician’s video report on this occasion, as I understand how helpful it can be. Your feedback is greatly appreciated, and we hope to continue providing you with excellent service in the future. Matt Lane - Head of Business
First class service
Harry was very welcoming and kept me fully informed throughout my journey at this dealer, car was cleaned and the MOT included a complimentary health check on the car which was very useful , first time here and very happy to return , just need a bigger car park as i struggled to find a space.
19 March 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Martin. Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Harry made you feel welcome and kept you well informed throughout your visit. It’s great to know you appreciated the complimentary health check and the cleanliness of your car. We’re pleased you’re happy to return and truly value your feedback regarding the car park. We look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Thoughtful and courteous
Thoughtful and courteous from start to finish by all staff involved
26 March 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Dear Martin, thank you very much for your kind words. We are delighted to hear that you found our team thoughtful and courteous throughout your experience with us. It is always our aim to provide a high standard of service from start to finish, and your feedback is truly appreciated. We look forward to welcoming you back to Derby Audi in the future and hope to continue meeting your expectations. Matt Lane - Head of Business
Smooth as silk and many pleasant attitudes
Great welcome from ever-smiling Simon and a great chat to the engineer (Harry Walter), who found time to come and meet me and explain anything I have to say.
26 March 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Martin, thank you ever so much for your kind words. I am delighted to hear that Simon’s warm welcome and Harry Walter’s time and explanations made your visit enjoyable. It’s always our aim to provide a friendly and informative experience for all our customers. Your feedback truly means a lot to the team here at Derby Audi. We look forward to welcoming you back in the future and hope every visit continues to meet your expectations. See you soon, Matt Lane - Head of Business
Booked my Audi TTS in for a MOT
Booked my Audi TTS in for a MOT, service and break fluid change.
Very satisfied with the service from start to finish.
Dropped my car off the day before, friendly efficient staff.
Overall price good, I’d recommend the service plans for easy interest free monthly payments.
I’ve always taken my car to Derby Audi whom never fail to deliver good customer service.
25 March 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Gillian, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our staff friendly and efficient, and that you are satisfied with the service and pricing. It’s wonderful to know that our service plans have been helpful for you. We truly appreciate your continued loyalty to Derby Audi and your recommendation means a great deal to us. We look forward to welcoming you back in the future. Matt Lane - Head of Business
Audi RS6 performance in for service
Audi RS6 performance in for service, received good video and recommendations for preventative maintenance and tyre damage. All work carried out as required. Friendly staff including Harry thanks and plenty of coffee will use again.
24 March 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Paul, thank you very much for your kind words and positive feedback. We’re delighted to hear that you appreciated the detailed video and recommendations, as well as the friendly service from Harry and the team. It’s great to know you felt well looked after during your RS6’s service, and that the new coffee was also on tap. We truly value your support and look forward to welcoming you back in the future. Thanks again for choosing Derby Audi. Matt Lane - Head of Business
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