James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of th... See more
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I've always been very impressed with the Audi personel at Derby Audi. Very polite and helpful kept me updated on my car's service & mot. They loaned me a beautiful hire car . I'm deciding wethe... See more
The whole ordering process was very well managed by Bayley, who unfortunately was unavailable on collection day. However, Ethan did an excellent job in handing over the vehicle.and ensuring we were fa... See more
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Royal Scot Road,Pride Park, DE24 8AJ, Derby, United Kingdom
- 01332 546800
4.4
Excellent
996 reviews
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Audi Q7 Sale and Aftercare
Giving Derby Audi 5 stars somehow feels like underselling them—this experience was on another level entirely.
I originally walked in just to browse, but from the moment I met Harry Krywiuk, I was made to feel genuinely valued. Every question, every detail, every moment—nothing was too big, nothing too small. By the time I left, I wasn’t just considering the car… I was genuinely excited by the thought of owning it.
After visiting other garages, one thing became crystal clear: the level of trust, care, and professionalism at Derby Audi was unmatched. When you’re investing £40,000, you want more than just a car—you want complete confidence that you’ll be looked after long after you drive away. That’s exactly what Harry delivered.
And when Harry wasn’t available, Alex Burkinshaw stepped in seamlessly—and that’s where the experience went from outstanding to truly exceptional.
When an EML light appeared, I had immediate support. The car was in with them the very next morning, I was provided with a replacement vehicle without hesitation, and reassured every step of the way that no issue—big or small—would ever be ignored. Alex’s aftercare in Harry’s absence was nothing short of incredible—proactive, reassuring, and completely customer-focused.
This wasn’t just good customer service. This was rare. The kind of experience that restores your faith in spending big money with complete peace of mind—especially coming from someone who works in a large corporate environment where that level of care often fades.
Safe to say, I won’t be going anywhere else again.
Harry and Alex—you’ve set the bar astronomically high. Keep doing exactly what you’re doing.
20 March 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you Andrew. I genuinely loved reading this review. Thank you for your incredibly kind and detailed review. I am delighted to hear that Harry and Alex provided such exceptional care and professionalism throughout your experience, even when things went a little wrong. It’s wonderful to know that we could offer you the confidence and reassurance you deserve when making such a significant investment. Your words truly mean a lot to us, and we’re honoured to have earned your trust. We look forward to continuing to support you for many years to come. Matt Lane - Head of Business
Brilliant mobile mechanic Andrew
Had the mobile mechanic Andrew out today from Derby Audi. Honestly couldn’t be happier with the outcome from today.
Andrew was a huge help and his customer service was brilliant.
Would highly recommend and will definitely be using his services again.
24 March 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you so much Jack, for your kind words and fantastic review. We’re delighted to hear that Andrew provided excellent customer service and that you were pleased with the outcome. It’s always our aim to offer a reliable and friendly service, so your recommendation means a great deal to us. We look forward to assisting you again in the future. Thanks once again for choosing Derby Audi and for taking the time to share your experience. Matt Lane - Head of Business
Staff member gave me a lift home
I came for routine service but was found to have 2 tyres with deep cuts. I couldn't wait to have new tyres fitted as needed to be elsewhere, so a member of staff gave me a lift home where I had access to another car and I collected the car the next day with new tyres fitted.
19 March 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Andrew, thank you very much for your kind words and for taking the time to share your experience. We’re pleased to hear that our team was able to assist you promptly and ensure your safety by identifying the tyre issues. It’s great to know that the lift home and swift fitting of new tyres made the process more convenient for you. Your feedback is greatly appreciated, and we look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Looking to buy a new car and…
I am looking to buy a brand new car and went on to the Sytner Audi local website to see what stock of new cars they had in stock to go and look at. Unfortuetly there absolute eubish web site cant show you there stock and if you try to find a certain model it doesnt let you find a new car only used . I think this is a ploy by the comoany to get you to call them so they have your details to pressure sell you a car.
I will look for a reputable Audi dealership that has a website that you can use...
20 March 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Dear R Haines. We apologise for the frustration you experienced with our website. It is certainly not our intention to cause any inconvenience or pressure. We appreciate your feedback as it helps us improve. We would like to invite you to contact our Head of Business, Matthew Lane, at matthewlane@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us, and we hope to assist you in finding the right vehicle in a way that suits you best. Kind regards, Derby Audi Team
We recently bought an Audi A1 from…
We recently bought an Audi A1 from Derby Audi, which we are delighted with. The young person in sales was new to the job and couldn't do enough for us. Because he was new, apparently a sales manager had to speak with us. We were clear from the outset that we were purchasing outright no lease and didn't want any extra's, particularly insurance for wheels, paint etc etc. The sales manager took us through the script and I politely stopped him and said we were not interested in any thing other than vehicle purchase only. He then proceeded to tell us that some customers could purchase any vehicle in the showroom outright, in fact some customers could purchase all the cars in the show room out right, and that we should let him finish. He wasn't just rude, but he was quite comical actually, not in a good way. Amateurish. I was about to say something when my wife put her hand on my knee. I knew she wanted me to remain quiet as we liked the young sales person and didn't want him to lose a sale. The said manager was appallingly rude, and to be honest i'm quite surprised I didn't say let's just forget the purchase.
23 January 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Dear Greg, thank you for sharing your experience. We are pleased to hear you are delighted with your Audi A1 and appreciated the efforts of our young sales colleague. However, we are sorry to learn that the interaction with the sales manager was disappointing and did not meet your expectations. We would like to invite you to contact our Head of Business, Matthew Lane, at matthewlane@sytner.co.uk to discuss your concerns further. Your feedback is important to us.
Improvement to be made.
Unfortunately, I did not feel the service reflected a five-star standard.
Firstly, there was some confusion regarding the pricing of additional work. I initially spoke with a member of staff who discussed the need for brake fluid replacement and spark plugs. While I was with her, I was quoted a cost of approximately £100 for this work, which I agreed to. However, after leaving the premises, I received a text message advising that the cost would actually be closer to £350. This discrepancy felt unprofessional and somewhat misleading, as the initial quote was significantly different from the revised amount. I was later informed that the original price had been provided by a receptionist, which suggested there may have been a lack of clarity or training around quoting service costs. Due to this confusion, when asked again whether I wished to proceed, I decided to decline the additional work as I no longer felt fully confident in the information being provided.
Secondly, I would like to mention the complimentary vehicle clean. While I appreciate that this is an additional service, the quality of the clean appeared quite poor and gave the impression that very little care had been taken. I regularly take my car to a local car wash every few weeks where the vehicle is cleaned more thoroughly in a short period of time. Given that this was carried out at Audi, I had expected a higher standard. On this aspect alone, I would likely rate the clean around 2 out of 5.
Finally, I did not receive the service documentation once the work had been completed. I had to contact a member of staff afterwards to request the documents, which were then sent to me as a PDF via email. While this was eventually resolved, it again did not reflect the level of organisation and service quality I would normally expect from Audi.
Overall, the combination of incorrect pricing information, the quality of the vehicle clean, and the omission of the service documentation made the experience somewhat underwhelming. I hope this feedback can be taken constructively so that future customers receive the high standard of service typically associated with Audi.
I had sent this email to 2 staff members but unfortunately a lack of response has meant a review is the best form of communication.
10 March 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Mr Hiley. Thank you for your detailed feedback. Iapologise for the confusion regarding the pricing and any disappointment caused by the vehicle clean and service documentation. It is certainly not the standard we aim to provide. Your comments are appreciated and will be taken on board to help improve our communication and service quality. We regret that your experience did not meet your expectations and thank you for bringing these matters to our attention. Kind regards, Derby Audi Team
Always put the customer first
Always put the customer first . Staff arevery approachable and always willing to help
9 March 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Peter - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team’s approachable nature and commitment to putting customers first made a positive impression. It is always our aim to provide helpful and friendly service, and your feedback truly means a lot to us. We look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Great follow-up service from Shaun and…
Great follow-up service from Shaun and the team at Derby
28 February 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you very much Andrew, for your kind words and for taking the time to share your experience. We are delighted to hear that Shaun and the team provided you with great follow-up service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is truly appreciated and motivates us to maintain the high standards we strive for. We look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Fantastic experience from start to…
Fantastic experience from start to finish, many thanks to Ethan and Alex for their kind attention to detail.
28 February 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Mr Burkinshaw. Thank you very much for your kind words and for taking the time to share your fantastic experience with us. We are delighted to hear that Ethan and Alex provided such attentive and detailed service throughout your visit. It is always our aim to ensure every customer feels valued and well cared for. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
poor service
Second visit in a month for planned service work. both occasions dropped car off at 8.30 and last time vehicle wasnt ready until after 5pm and this time called at 4.30 and was told car would be ready in 45 mins. Turned up at 5 and car not ready until 6pm due to issue with gearbox service. poor communication around issues and nearly never got car back until last minute. Wont be booking in here again.
27 February 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Dear John, we apologise for the delays and poor communication you experienced during your recent visits. We understand how frustrating it must have been to wait longer than expected, especially with the unexpected gearbox service issue. Your feedback is important to us, and we regret that we did not meet your expectations on this occasion. We would like to invite you to contact our Head of Business, Matthew Lane, at matthewlane@sytner.co.uk to discuss your concerns further. Kind regards, Derby Audi Team
Simple and straightforward to do.
Simple and straightforward to do.
27 February 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Dear John. Thank you very much for your kind words. We are delighted to hear that you found the process simple and straightforward. At Derby Audi, we always strive to make every experience as smooth and enjoyable as possible for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and hope to continue providing the excellent service you deserve. Best wishes, The Derby Audi Team
Poorly run and half baked services
Altered my feedback after Derby Audi went out their way to resolve the issues I had which certainly makes things better.
27 February 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Dear Mr Wright, we apologise for the experience you have described and understand your frustration regarding the servicing and communication issues. We take your concerns seriously, especially regarding the Haldex unit service and data protection matters. We would like to invite you to contact our Head of Business, Matthew Lane, at matthewlane@sytner.co.uk, who will be happy to discuss your concerns further and work towards a satisfactory resolution. Kind regards, Derby Audi
Bayley at Derby Audi was absolutely…
Bayley at Derby Audi was absolutely amazing when dealing with our new car order. Nothing was too much trouble, great communication along the way, definitely a 5 star service.
20 February 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you so much Kirsty, for your wonderful 5-star review. We’re delighted to hear that Bayley provided such excellent service throughout your new car order. It’s always our aim to ensure communication is clear and that nothing is too much trouble for our customers. Your kind words mean a great deal to the team here at Derby Audi. We hope you enjoy your new car and look forward to welcoming you back in the future.
Brilliant communication from Billy and…
Brilliant communication from Billy and Ethan, knowledgeable about the products and helped me find a car that was right for me and ensured a smooth handover - a very positive experience
21 February 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Dear Jessica. Thank you ever so much for your kind words. We’re delighted to hear that Billy and Ethan provided brilliant communication and expert knowledge to help you find the perfect car. It’s wonderful to know the handover process was smooth and that your overall experience was very positive. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it. Wishing you many happy miles in your new vehicle! Best regards, Derby Audi Team
I had the pleasure of having Bayley…
I had the pleasure of having Bayley assisting me with my car, he was friendly and super helpful from day 1. Thanks for all your help Bayley!
20 February 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Dear Jay, thank you very much for your kind words. We’re delighted to hear that Bayley was friendly and super helpful throughout your experience. It’s always our aim to provide excellent service from day one, and it’s wonderful to know that this was reflected in your visit. Your feedback is greatly appreciated, and we will be sure to pass on your thanks to Bayley. We look forward to assisting you again in the future. Best wishes, Derby Audi Team
Easy straight forward and professional
Easy straight forward and professional
11 February 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Adrian, thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the service easy, straightforward, and professional. I look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Car buying experience at Sytner Audi Derby
From start to finish and throughput the whole experience we were looked after very well making the entire process very enjoyable. The whole staff at Sytner were friendly and very helpful. Joshua Rowley was Our sales executive who made us feel welcome from the start. He was knowledgeable and friendly and was very attentive to all our needs. He was one of the best sales Executive’s I have encountered. I would have no issues dealing with Joshua or Sytner Audi Derby in the future and would recommend anyone to give them a try.
10 February 2026
Unprompted review
Norman was an excellent sales
Norman was an excellent sales
Person; he listened to our requirements and gave us plenty of time to test drive the car. His methodical approach was very refreshing.
1 February 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Colin, Thank you very much for your kind words. I am delighted to hear that Norman provided such a positive experience during your visit. It’s great to know he listened carefully to your requirements and allowed you ample time to test drive the car. I appreciate you taking the time to share your feedback and hope you continue to enjoy your new vehicle. See you soon, Matt Lane - Head of Business
Audi Body Shop service
Gareth was very professional, helpful and efficient, keeping me up to date with details of my body shop experience.
I would recommend this service to anyone.
6 February 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Lynn, Thank you very much for your kind words and for taking the time to share your experience. I am delighted to hear that Gareth was professional, helpful and kept you well informed throughout your body shop visit. Should you require any further assistance in the future, please do not hesitate to get in touch. Matt Lane - Head of Business
Gareth was extremely good took car of…
Gareth was extremely good took car of everything smoothly very happy with service and body work highly recommend
3 February 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Hi Shabana, Thank you very much for your kind words and for taking the time to share your experience. I am are delighted to hear that Gareth looked after everything smoothly and that you are very happy with the service and bodywork provided. See you soon, Matt Lane - Head of Business
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