I was really impressed with Adam Thompson. From interaction over email through to face2face he was a very professional and capable. We had an issue at handover which we managed to resolve and is ap... See more
Company replied
Location
Switch locationGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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See what reviewers are saying
It’s been a pleasure doing business with Audi, and Stephen Ridsdale in particular. With Stephen’s expert guidance, and calm, friendly manner, the process of part-exchanging our two cars for a new Aud... See more
Harrogate Audi make waiting for your car to be attended to a nice experience. You are made to feel very welcome and are looked after very well by customer services while your car is being attended t... See more
Company replied
I have found the service experience at Knaresborough Audi to be first rate. A service advisor is allocated to each customer this time I had the lovely Emily who was really helpful thorough and profess... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, United Kingdom
- 01423 869700
4.7
Excellent
552 reviews
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Made to feel very welcome when my car…
Made to feel very welcome when my car was recalled, dealt with professionally more than happy with the customer care
16 April 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Mike - Thank you very much for your kind words. We are delighted to hear that you felt welcome and well looked after during your recall visit. Providing professional and attentive customer care is very important to us, and it’s wonderful to know that this was reflected in your experience. Your feedback is greatly appreciated, and we hope to continue delivering the same high standard of service whenever you visit Harrogate Audi. Best wishes, The Harrogate Audi Team
Very professional and friendly...kept…
Very professional and friendly...kept me updated constantly...wash and vac was a nice touch
16 April 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you very much for your kind words Mo. We’re delighted to hear you found our team both professional and friendly throughout your experience. Keeping our customers updated is something we take great pride in, so it’s wonderful to know this was appreciated. We’re also pleased the wash and vacuum service added a nice touch to your visit. Your feedback means a great deal to us, and we look forward to welcoming you back to Harrogate Audi in the future.
The service I received on the recall…
The service I received on the recall was excellent From initial greeting onward Praise to Billy the engineer who explained everything He was very through and showed on video what was being done All staff were very praiseworthy Will highly recommend
13 April 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Mr Hornby, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Billy and the entire team provided you with excellent service during your recall. It’s wonderful to know that the explanations and video demonstration were helpful and appreciated. Your recommendation means a great deal to us. We look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
Great service
The salesman I dealt with (Oliver Loton) was extremely pleasant and helpful, and I am very pleased with my new car.
13 April 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Jane. Thank you very much for your kind words. We are delighted to hear that Oliver provided you with a pleasant and helpful experience. It’s wonderful to know that you are very pleased with your new car. Your satisfaction is incredibly important to us, and we truly appreciate you taking the time to share your positive feedback. We hope you enjoy every moment behind the wheel and look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
I am writing to formally highlight the…
I am writing to formally highlight the exceptional performance of Nick Stevens from the Audi Parts Department, whose actions had a direct and measurable impact on resolving a critical situation with my vehicle.
Following a sudden wheel failure that left my car completely immobile, I was facing an urgent and highly disruptive issue. From the very beginning, Nick demonstrated a clear sense of ownership, urgency, and accountability — qualities that are absolutely essential in a premium automotive environment.
Rather than treating this as a routine request, Nick took full control of the situation and managed it end-to-end. He quickly identified the exact parts required, ensured full compatibility, and prioritised the process internally to minimise any delays. His ability to navigate the system efficiently and accelerate the turnaround time had a direct impact on reducing my vehicle’s downtime.
From a performance perspective, Nick demonstrated:
Advanced product knowledge within Audi’s parts systems
Strong prioritisation and time management under pressure
Clear, consistent, and proactive communication
A genuine customer-first mindset aligned with Audi brand standards
Full ownership of the outcome from start to finish
What truly stands out is that Nick went significantly beyond standard expectations. He did not simply assist — he actively solved the problem, removed obstacles, and ensured that the entire process was handled as efficiently as possible. This transformed what could have been a highly stressful and negative experience into a seamless and positive one.
Thanks to his dedication and professionalism, my car was back on the road far quicker than anticipated. This level of service not only resolves immediate issues but also builds long-term trust and loyalty towards the Audi brand.
Employees like Nick Stevens are a major asset to any dealership. His performance in this situation reflects the highest standards of operational excellence and customer service. It is important that contributions of this level are formally recognised, as they set the benchmark for others and directly support customer satisfaction, retention, and overall business performance.
I strongly recommend that his efforts are acknowledged within internal performance reviews.
8 April 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Lucija, thank you for your thoughtful and detailed feedback regarding Nick Stevens. We are delighted to hear that his professionalism, expertise, and customer-focused approach made such a positive difference during a challenging situation. Nick’s dedication to resolving your issue swiftly and efficiently truly reflects the high standards we strive for at Harrogate Audi. Your kind words are greatly appreciated and serve as a wonderful testament to the quality of service we aim to provide. Kind regards, Harrogate Audi Team
Top Marks
This was my car’s first service. Great care and attention from start to finish. Booking the appointment was seamless. As I arrived, I was warmly greeted and guided through everything by Billy who kept in touch with me during the course of the morning. He explained everything on my return and made sure I was happy with everything that had been done. He was extremely professional and very much put me at my ease. A real credit to Harrogate Audi.
7 April 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Aileen, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Billy provided such excellent care and attention throughout your car’s first service. It’s wonderful to know that the booking process was seamless and that you felt well informed and at ease during your visit. Your feedback is truly appreciated and a great encouragement to the whole team at Harrogate Audi. Kind regards, Harrogate Audi Team
Useful reporting systems and friendly staff
Very friendly staff and good system whereby you can view a video of your car/report of checks completed. It is disappointing that there is such a long wait for a courtesy car and no lifts are offered. If you can occupy yourself, then a good environment with refreshments and a few papers etc means you could wait!
30 March 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
CW, thank you for your kind words about our friendly staff and the video system that keeps you informed about your vehicle. We appreciate your honest feedback regarding the wait for a courtesy car and the lack of lifts. It’s good to hear that you found the environment comfortable with refreshments and reading materials to help pass the time. Your comments are valuable to us, and we’re pleased you had an overall positive experience at Harrogate Audi.
Excellent
Leo was very thorough and patient. Excellent service. Love my new car, thank you!
30 March 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Louise - Thank you ever so much for your kind words. We’re delighted to hear that Leo provided thorough and patient service throughout your experience. It’s wonderful to know you’re enjoying your new car – your satisfaction means a great deal to us. We truly appreciate you taking the time to share your positive feedback and for choosing Harrogate Audi. Should you ever need any assistance in the future, please don’t hesitate to get in touch. Wishing you many happy miles ahead! Best wishes, The Harrogate Audi Team
Excellent service
Excellent service, especially from Leo who made the who process very straightforward and efficient
27 March 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Richard - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Leo provided you with such excellent service and made the whole process straightforward and efficient. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back to Harrogate Audi in the future. Best regards, Harrogate Audi Team
Good communication and did everything…
Good communication and did everything they said they would! Rare today but very much appreciated. Thanks to Stephen and Mark.
26 March 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you very much for your kind words, Gareth. We’re delighted to hear that Stephen and Mark provided clear communication and delivered exactly what was promised. It’s always our aim to offer a reliable and straightforward service, and it’s wonderful to know this was appreciated. Your feedback means a great deal to the whole team here at Harrogate Audi. We look forward to welcoming you back in the future and continuing to provide the high standard of service you experienced. Thanks once again.
Great service.
My service advisor Rita was friendly and efficient.And my car was returned beautifully valeted.
25 March 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Norman, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Rita provided friendly and efficient service, and that your car was returned to you beautifully valeted. It’s always our aim to ensure every customer feels valued and satisfied with their visit. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Harrogate Audi in the future. Best regards, The Harrogate Audi Team
Reply from Sytner Group - Harrogate Audi
Dear Samantha. Thank you very much for your kind words. We are delighted to hear that you found our staff and centre to be pleasant and welcoming. It is always our aim to provide a friendly and professional experience for all our customers. Your positive feedback means a great deal to the entire team here at Harrogate Audi. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Harrogate Audi Team
Totally happy with experience.
We were greeted at the door to the showroom with a very friendly welcome ,offered drinks and a seat then met with the service representative who was very helpful. Hannah went through the paperwork with us explaining every step, we were happy to go off and leave the car. On our return , again greeted by smiling friendly faces and offered drinks. Hannah described exactly what a service contract entailed and we were happy to purchase same. Every one in the showroom was friendly and we were happy with the service and experience , so much so that we returned later with a box of chocolates to share.
24 March 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Mr Wills - Thank you very much for your kind words and for taking the time to share your experience at Harrogate Audi. We are delighted to hear that Hannah and the team provided you with a friendly and helpful service throughout your visit. It is wonderful to know you felt welcomed and valued, and we truly appreciate your thoughtful gesture of bringing chocolates. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Kind regards, Harrogate Audi Team
Very efficient
Very efficient. Kept up to speed with what was going on
I asked if it was possible to have car early and this happened
Needed new rear tyres but price quoted was very high so used Kwik Fit instead
24 March 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Pam, thank you for your kind words and for taking the time to share your experience with Harrogate Audi. We’re pleased to hear you found our service efficient and appreciated being kept informed throughout. It’s great that we could accommodate your request to have the car early. We understand your decision regarding the rear tyres and respect your choice to go with Kwik Fit. We hope to welcome you back in the future and provide an equally positive experience. Best wishes from the team.
All staff very welcoming and friendly
All staff very welcoming and friendly, Service advisor (Rita) especially so.
All done and on time as promised.
23 March 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear CG, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found all our staff welcoming and friendly, and that Rita provided you with excellent service. It is always our aim to complete work on time and to the highest standard, so your positive feedback is greatly appreciated. We look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
So polite and Helpful
I needed my service history and called, speaking to Hannah. She was very polite and very helpful. When I came to the branch she had everything ready for me. I was on crutches and she got me a coffee, put it in a cup (recyclable) and took it out to my car for me. What a star. She is such a wonderful person and a credit to the dealership.
16 March 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you so much Dave, for your kind words. We’re delighted to hear that Hannah was able to assist you so thoughtfully during your visit. It’s wonderful to know she made your experience comfortable, especially while you were on crutches. We truly appreciate you recognising her efforts and are proud to have such a dedicated member of the team. Your feedback means a great deal to us all at Harrogate Audi. Wishing you a speedy recovery and safe journeys ahead.
Short but so sweet
Just needed to MOT my car which I bought at the same showroom last year … it was a great experience from it being booked in swiftly to being greeted at the door by name when I arrived to being kept fully informed via app and text and collecting was also a breeze.
Great to see such amazing customer service.
11 March 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Cate, thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that the MOT process was smooth and that you felt well looked after from start to finish. It’s wonderful to know our team’s efforts to provide personalised and efficient service have made a positive impression. We truly appreciate your continued trust and support, and we look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
Customer service at Audi Harrogate is…
Customer service at Audi Harrogate is second to none.
10 March 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Philip, thank you ever so much for your kind words. We are absolutely delighted to hear that you found the customer service at Audi Harrogate to be second to none. It is always our aim to provide an exceptional experience for every visitor, and your feedback truly honours the hard work of our team. We greatly appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Best wishes, Audi Harrogate Team
Excellent Customer Service
The main thing, an Oil Service Booked within two weeks.
Staff courteous and attentive from start to finish. Nothing too much trouble.
5 March 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Ian, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff courteous and attentive throughout your visit. It’s wonderful to know that booking your oil service within two weeks was straightforward and met your expectations. Your feedback is greatly appreciated and serves as a great encouragement to the whole team. We look forward to welcoming you back to Harrogate Audi in the future. Best regards, Harrogate Audi Team
Very attentive and helpful Salesman
Very attentive and helpful Salesman, Adam Thompson
24 February 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Paul, thank you very much for your kind words and for recognising Adam Thompson’s attentiveness and helpfulness. We are delighted to hear that your experience with us was positive and that Adam was able to assist you so well. It is always our aim to provide excellent customer service, and feedback like yours is truly appreciated. We hope you continue to enjoy your vehicle and look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
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