I was really impressed with Adam Thompson. From interaction over email through to face2face he was a very professional and capable. We had an issue at handover which we managed to resolve and is ap... See more
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Location
Switch locationGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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See what reviewers are saying
It’s been a pleasure doing business with Audi, and Stephen Ridsdale in particular. With Stephen’s expert guidance, and calm, friendly manner, the process of part-exchanging our two cars for a new Aud... See more
Harrogate Audi make waiting for your car to be attended to a nice experience. You are made to feel very welcome and are looked after very well by customer services while your car is being attended t... See more
Company replied
I have found the service experience at Knaresborough Audi to be first rate. A service advisor is allocated to each customer this time I had the lovely Emily who was really helpful thorough and profess... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, United Kingdom
- 01423 869700
4.7
Excellent
553 reviews
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Great buying experience
Great buying experience, Adam looked after us well and we ended up with a great deal on a perfect car. Thank you !
25 February 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Alex, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Adam looked after you so well and that you’re pleased with your new car. It’s always our aim to provide a great buying experience and to help our customers find the perfect vehicle. We truly appreciate your feedback and hope you enjoy many happy miles in your new car. Best wishes from all of us at Harrogate Audi.
Seamless purchase
Friendly, helpful staff who collected my car from another dealership. Full check before I tested it. Didn’t push me to include extras when I explained I wasn’t interested.Seamless purchase.
23 February 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Lesley - Thank you very much for your kind words. We’re delighted to hear that our team provided friendly and helpful service throughout your experience. It’s great to know that the full check and collection from another dealership made the process easier for you. We always aim to respect our customers’ preferences and ensure a seamless purchase, so it’s wonderful to hear this was reflected in your visit. We truly appreciate your feedback and hope you enjoy your new car. Best wishes, Harrogate Audi Team
5 star Ollie
Oliver Loton was great from start to finish! Extremely knowledgeable and excellent communication - a 5 star experience !
16 February 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Lyn. Thank you ever so much for your kind words. We are delighted to hear that Oliver Loton provided you with such a knowledgeable and communicative service throughout your experience. It’s wonderful to know that everything went smoothly from start to finish and that you felt it was a true 5-star experience. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
Knowledgeable pleasant and efficient…
Knowledgeable pleasant and efficient service. Things happened as planned and I am very impressed with my Q3.
9 February 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Susan, Thank you very much for your kind words. We are delighted to hear that you found our service knowledgeable, pleasant, and efficient. It’s wonderful to know that everything went as planned and that you are impressed with your Q3. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
Excellent Service
All staff that I came into contact with during my visit were extremely polite and helpful
6 February 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Barbara101, Thank you very much for your kind words. We are delighted to hear that all the staff you encountered during your visit were polite and helpful. It is always our aim to provide a welcoming and supportive environment for every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Harrogate Audi. We look forward to welcoming you back in the future. Kind regards, The Harrogate Audi Team
Title
The team members were efficient, polite and pleasant throughout the drop off and when picking up my car.
Krystal and Hannah were very good.
6 February 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Ian - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Krystal and Hannah provided you with efficient, polite, and pleasant service during both the drop off and collection of your car. It is always our aim to ensure every customer feels valued and well cared for. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. Kind regards, Harrogate Audi Team
Well looked after by Julian-Top bloke
Well looked after by Julian-Top bloke
Efficient service all round
3 February 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Good morning Roger and thank you very much for your kind words and for taking the time to leave such a positive review. We’re delighted to hear that Julian provided you with excellent care and that you found our service efficient throughout. It’s always our aim to ensure every customer feels valued and well looked after. Your feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
Amazing customer service
Amazing customer service at Harrogate Audi.
Rita was my service adviser and she was so helpful.
It was lovely to be greeted at the entrance and directed to where I needed to be.
29 January 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Hayley. Thank you very much for your kind words and for taking the time to share your experience at Harrogate Audi. We are delighted to hear that Rita provided such helpful and attentive service during your visit. It’s wonderful to know that you felt warmly welcomed and well guided from the moment you arrived. Your positive feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
Reply from Sytner Group - Harrogate Audi
Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our customer service excellent. At Harrogate Audi, we always strive to provide a welcoming and professional experience for all our customers. Your positive feedback is truly appreciated and serves as a great encouragement to our entire team. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
Reply from Sytner Group - Harrogate Audi
Dear Phillip, thank you very much for your kind words and for taking the time to share your positive experience with our team at Harrogate Audi. We are delighted to hear that you found our team to be very good, as we strive to provide excellent service to all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to everyone here. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
All of the staff are both helpful and…
All of the staff are both helpful and highly attentive. All in all an excellent experience when I took my vehicle there for its service and initial MOT.
12 January 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Robert, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team were both helpful and attentive during your vehicle’s service and initial MOT. It is always our aim to provide an excellent experience for all our customers, and your positive feedback is greatly appreciated. We look forward to welcoming you back to Harrogate Audi in the future. Best regards, The Harrogate Audi Team
Service at Harrogate Audi
My expectations were fully met. The staff & service was exceptional, from the greeting , the service receptionist, the video health check for my car & its collection , everything worked like clockwork
6 January 2026
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Mike - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team provided exceptional service and that every aspect, from the greeting to the video health check and collection, ran smoothly. It’s wonderful to know that we met your expectations and that everything worked like clockwork. Your feedback is greatly appreciated and motivates us to maintain the highest standards for all our customers. Kind regards, Harrogate Audi Team
Thoroughly pleasant experience from start to finish.
Richard Gilligan was superb as the representative who found and sold us the new vehicle we wanted. Extremely attentive to the specification requirements and thoroughly professional and friendly throughout. The dealership is immaculate and all the staff warm and welcoming.
29 December 2025
Unprompted review
Reply from Sytner Group - Harrogate Audi
Dear Matt - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Richard provided such attentive and professional service, ensuring you found the perfect vehicle. It’s wonderful to know you found our dealership immaculate and our team warm and welcoming. Your feedback is greatly appreciated and motivates us to maintain the highest standards. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, Harrogate Audi Team
Routine Service went well
Took car in for routine service. Used waiting appointment. Looked after well and all work done to time.
17 December 2025
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you very much for your kind words, Hadders. We’re delighted to hear that you found the service efficient and that you were well looked after during your visit. It’s always our aim to ensure that every appointment runs smoothly and on time, so it’s wonderful to know this was your experience. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back to Harrogate Audi in the future. Safe driving!
I recently purchased service plan which…
I recently purchased service plan which as mistakenly the wrong one. Not my fault or Audi Harrogate but I got a very poor response from the manager who rang me to discuss. She took a very stern tone with me and more or less said if I didn't like it I had until the end of the day to cancel the plan. I then looked at the paperwork and its a 14 day cancelation policy. Not happy at all very poor customer service
2 December 2025
Unprompted review
hugely disappointed and let down by Audi
I bought my Audi S3 from Harrogate 4 years ago and have always paid for the extended warranty, service and mot package year on year, for my own peace of mind.
Having taken my car into harrogate as the air bag warning light was on, they investigated and told me it was the wiring which was not covered by my warranty, As they had to remove my front bumper they some how interfered with the washer reservoir, so the next day when it was parked on the drive there was a puddle of screen wash underneath my car,
I was asked to car back in to which I thought they had rectified it, was given a bottle of wine and an apology from the service manager
Last week my service was due, I told Hannah that when i opened my boot water was dripping down from the over head panal and also told her the washer fluid was still leaking.
When I received the "Video" from the service technician, he said that I needed a new back wiper motor however again not covered by my warranty, as its an external influence and voids warranty!
This should be covered under warranty as its mechanical and what is this external influence?, no one has explained anything to me, this is so out of order
11 November 2025
Unprompted review
Excellent customer service
From the moment I made first contact by phone, I live in Northumberland, to the video of the car I requested and my meeting with Leah the sales executive
the hand over, everything was first class. I never felt pressured and everything was explained in advance via email and phone calls.
4 November 2025
Reply from Sytner Group - Harrogate Audi
Dear David, Thank you very much for your kind words and for taking the time to share your experience with Harrogate Audi. We are delighted to hear that from your initial contact to the handover, everything was first class and that Leah provided such excellent service. It’s wonderful to know you felt comfortable throughout the process and that all communications were clear and helpful. We truly appreciate your positive feedback and hope you enjoy your new car. Best wishes, The Harrogate Audi Team
Every one is so welcoming and friendly…
Every one is so welcoming and friendly from the moment you approach the doors into the building
Your always offered a drink which is accompanied by a biscuit and served with a smile
We deal with Leah and have dealt with Leo in the passed and both are extremely good and go out of there way to help
On every occasion they have found us the perfect car which matches our requirements
4 November 2025
Reply from Sytner Group - Harrogate Audi
Dear Mr Paley, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Leah and Leo have consistently provided you with excellent service and found the perfect car to suit your needs. It’s wonderful to know that our team’s warm welcome and attention to detail, including the little touches like offering a drink and biscuit, have made your visits enjoyable. We truly appreciate your continued support and loyalty.
Everybody was extremely helpful
8 November 2025
Reply from Sytner Group - Harrogate Audi
Dear Keith, Thank you very much for your kind words and for taking the time to share your experience with Harrogate Audi. We are delighted to hear that everyone was extremely helpful during your visit. It is always our aim to provide excellent service and ensure our customers feel valued and supported. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
I was warmly greeted at the door.
I was warmly greeted on the door, made comfortable immediately and informed what was happening.
The Health Check video was professional and helpful.
4 November 2025
Reply from Sytner Group - Harrogate Audi
Dear Richard, Thank you very much for your kind words. We are delighted to hear that you felt warmly welcomed and comfortable during your visit. It is wonderful to know that the Health Check video was both professional and helpful for you. We always strive to provide a positive and informative experience for our customers, and your feedback is greatly appreciated. We look forward to welcoming you back to Harrogate Audi in the future. Best regards, The Harrogate Audi Team
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