I made an excellent decision when I chose to purchase my car from Sytner Group - Leeds Audi. From the moment I arrived, I was greeted with a warm welcome and received exceptionally good service. Whe... See more
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Simmy from the service department was brilliant. Made the whole Servicing process swift, efficient and updated me very kindly of what was going on. 5 Stars !
Genuinely helpful discussions from sales team & efficiently managed. We felt we had a fair deal. The handover of our existing car was very smooth & the unveiling of our new A1 in the showroom was a n... See more
Dropped car off at 0850 for service, asked to pick to pick up by 4pm, staff member confirmed this would work. Arrived to pick up car and was told work hadn't been done. Received video of work that nee... See more
Company replied
Company details
- #65 of 100 best companies in Car dealer
- #38 of 62 best companies in Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Apex Way,Apex Business Park, LS11 5LN, Leeds, United Kingdom
- 0113 290 4000
4.7
Excellent
625 reviews
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Simmy from the service department was…
Simmy from the service department was brilliant. Made the whole Servicing process swift, efficient and updated me very kindly of what was going on. 5 Stars !
13 April 2026
Unprompted review
I made an excellent decision when I…
I made an excellent decision when I chose to purchase my car from Sytner Group - Leeds Audi. From the moment I arrived, I was greeted with a warm welcome and received exceptionally good service. When returning for servicing, I consistently feel valued as a customer, never experiencing anything less than outstanding attention and care. My car is well maintained, and I look forward to continuing my relationship with Sytner Group - Leeds in the future.
Audrey
2 March 2026
Unprompted review
Great communication
Great communication, timely service and was sent a link to follow the progress of the work carried out. Very satisfied customer.
8 April 2026
Unprompted review
Excellent customer relations
Bridget dealt with everything, polite, friendly, overall excellent customer service from start to finish.
8 April 2026
Unprompted review
Just excellent professional servicing…
Just excellent professional servicing by Leeds Audi.
2 April 2026
Unprompted review
I would just like to acknowledge what…
I would just like to acknowledge what an excellent service I received from Leeds Audi regarding my RS Etron GT. The Vehicle had stopped charging and when I reported the fault on Monday morning , Sean very promptly responded by booking an appointment within 2 hours to inspect the vehicle to sort out the problem.On arrival Sean was very professional and immediately came over to the vehicle to inspect.Sean and John the Technician then underwent checks on my vehicle to establish the problem.Whilst waiting in the Service reception the Staff were very friendly,nice and polite.Within 2 hours the Vehicle was charging and avoided a lot of stress with the vehicle having less than 50 miles to go! A massive thank you to Sean,John and the excellent team at Leeds Audi. Top dealership. 10/10.
30 March 2026
Unprompted review
a great experience
Needed two new rear tyres and received a voucher for money off so took up the offer. From the lovely welcoming greeting to the customer service it was a great experience.
27 March 2026
Unprompted review
Miles was superb from start to finish
Miles was superb from start to finish. Professional sales at its very best and every single detail was as exceptional as my RS3. Highly recommend Audi Leeds
27 March 2026
Unprompted review
Great service which was clear and fair
Great service which was clear and fair
26 March 2026
Unprompted review
Genuinely helpful discussions from…
Genuinely helpful discussions from sales team & efficiently managed. We felt we had a fair deal. The handover of our existing car was very smooth & the unveiling of our new A1 in the showroom was a nice touch. We wouldn’t hesitate to use this company again.
26 March 2026
Unprompted review
Friendly reception
Friendly reception. Service fine. Car valet excellent/ Communication good.
26 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Personalised service
Personalised service.
No pressure to buy.
Would recommend the team.
26 March 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Samantha, thank you ever so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you appreciated the personalised service and felt no pressure during your visit. It’s wonderful to know that you would recommend our team – your support means a great deal to us. We look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Five star service as always from Audi…
Five star service as always from Audi Leeds. Prompt help from staff. My car was only in for some Recall work but was washed and vacuumed when I collected it.
24 March 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Mrs Sanderson. Thank you very much for your kind words and for taking the time to leave us a five-star review. We are delighted to hear that you received prompt assistance and that your car was well looked after during the recall work. It’s always our aim to provide excellent service and ensure your vehicle is returned to you in pristine condition. We truly appreciate your continued trust in Audi Leeds and look forward to welcoming you back in the future. Kind regards, Audi Leeds Team
Great Service!
All you want when you're taking your car in to a garage is that you get well looked after, swiftly and get a professional job done. This placed ticked all the boxes and more.
23 March 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Stephen, thank you very much for your kind words. We are delighted to hear that you felt well looked after and appreciated the swift, professional service provided by our team. It is always our aim to exceed expectations and ensure every customer leaves completely satisfied. Your positive feedback means a great deal to us and encourages us to maintain the highest standards. We look forward to welcoming you back to Leeds Audi in the future. Best regards, The Leeds Audi Team
Very rare these days you get the level…
Very rare these days you get the level of customer support, professionalism and absolute first clsss service to the level that we received with our recent RS Etron GT purchase - Alyssa Hodson at Audi Leeds was absolutely amazing from initial enquiry all the way through to handover and leaving the dealership with the car, She made the whole experience easy and enjoyable - Having bought many cars over the years she should be the blueprint of how this should be done.
24 March 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you Simon, for your wonderful review. We are delighted to hear that Alyssa provided such exceptional support and professionalism throughout your RS Etron GT purchase. It’s fantastic to know she made the entire process enjoyable and straightforward. Your kind words truly mean a lot to us, especially coming from someone with extensive experience in buying cars. We will be sure to pass on your compliments to Alyssa. Wishing you many happy miles in your new Audi!
Purchased of Audi approved car.
Purchased an Audi and part exchanged our car, Mevish was our principal contact, along with Oliver and Libby, all of whom made the transaction go very smoothly, with a very pleasant and efficient approach. Would highly recommend the dealership.
23 March 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Bob. Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mevish, Oliver, and Libby provided a pleasant and efficient service throughout your purchase and part exchange. It’s wonderful to know the transaction went smoothly and met your expectations. Your recommendation means a great deal to us. We hope you continue to enjoy your new Audi and look forward to welcoming you back in the future. Best wishes, Leeds Audi Team
Miles & Kim were really knowledgable
Miles & Kim were really knowledgable, helpful & patient with us as we traded in our old car for a new one- a really positive experience
20 March 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Caroline, thank you ever so much for your kind words. We’re delighted to hear that Miles and Kim were knowledgeable, helpful, and patient throughout your trade-in experience. It’s wonderful to know that your visit was a positive one, and we truly appreciate you taking the time to share your feedback. Your support means a great deal to us, and we hope you continue to enjoy your new Audi for many miles to come. Best wishes from all of us at Leeds Audi.
Paul was great at handover
Paul was great at handover, I had never driven an automatic before and was quite nervous. He made me feel at ease and even let me drive round the area for a test drive, to ensure I was confident with the car, before the drive home. Would definitely recommend!
18 March 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you very much for your kind words. We’re delighted to hear that Paul made you feel comfortable during the handover and helped build your confidence with driving an automatic. It’s wonderful to know you appreciated the opportunity to take a test drive before setting off. Your recommendation means a great deal to us. We hope you continue to enjoy your new car and look forward to welcoming you back to Leeds Audi in the future. Safe driving!
First service experience at an Audi…
First service experience at an Audi dealership (Audi Leeds) & was very happy with everything.
Warm, friendly greeting at reception, comfortable work stations where I could work whilst waiting for my car to be returned after service.
Excellent, thank you
18 March 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Mark, thank you very much for your kind words and for choosing Audi Leeds for your first service experience. We’re delighted to hear that you found our reception warm and friendly, and that the comfortable work stations allowed you to work with ease while your car was being serviced. Your positive feedback means a great deal to us, and we’re pleased to have met your expectations. We look forward to welcoming you back in the future. Best regards, Audi Leeds Team
great service as always from the team
17 March 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear akga - Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you consistently receive great service from our team. It is always our aim to provide the highest standard of care and attention to every customer. Your continued support means a great deal to us, and we look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
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