Professional welcome Introduced to technician who was dealing with my service. Audi team keeping me updated with progress by text and email and endless good quality refreshments whilst I waited... See more
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Absolutely first class service in every department. I helped my niece with her car deal as she’s young and until now hasn’t financed her own car. They explained everything to her patiently through... See more
I recently took my Audi A5 in for a service at Audi Leeds. The service itself was acceptable, but the valet was very poor. When you pay Audi prices, you expect a high standard across the whole visit —... See more
Simple and transparent. Miles really went the extra mile to get everything turned around quickly, which I really appreciated. Strangely enough, I even ended up with a Miles (MLZ) number plate. Over... See more
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Apex Way,Apex Business Park, LS11 5LN, Leeds, United Kingdom
- 0113 290 4000
4.4
Excellent
707 reviews
Asks customers to review
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Proper Service
Dropped off my car at Leeds Audi for a recall issue, asked if it could be ready by early afternoon and it was done by 13:30; another Audi dealer I’ve used keeps it all day no matter what. The car also needs a Sat nav code upgrade which can take up to ten hours so they’ll book it in for two days and arrange a courtesy car; to get a courtesy car at the other dealership was met with oooh not sure we can do that. Leeds Audi has restored my faith in Audi service.
25 September 2026
Unprompted review
Service
Shaun was fantastic in keeping me updated as to the status of my vehicle. The body shop was very accommodating in completing my service early as I needed my vehicle back sooner than expected. The detailing team did a brilliant job with my valet. The staff in the showroom were lovely, providing snacks and drinks throughout my wait. I couldn’t be happier with the service I received.
21 September 2026
Unprompted review
Always receive 5 Star service
Always receive 5 Star service from the minute I arrive, to updates during the day & then exceeding the time I can pick it up makes it a pleasurable experience every time. Extremely friendly, positive, helpful & knowledgeable staff from Becky/Alec at the start of the process to Shaun throughout.
18 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Incredibly helpful and patient with us…
Incredibly helpful and patient with us while we navigated which car to buy with my father. When picking the car up they even put on a bow on it for my retired father. Brilliant service.
13 September 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you very much for your kind words, Jitender. We’re delighted to hear that you and your father felt well supported throughout your car-buying journey. It was our pleasure to assist you both, and we’re glad the little extra touch of the bow brought a smile to your father’s face. Your positive feedback means a great deal to the entire team at Leeds Audi. We hope your new car brings you many years of enjoyment and happy memories.
Great service and very helpful
Great service and very helpful, thank you Audi Leeds, big thank you to Alex & Oliver for making this transaction so easy. 👏👏
18 September 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Paul, Thank you very much for your wonderful review. We’re delighted to hear that Alex and Oliver made your experience so straightforward and enjoyable. It’s always our aim to provide exceptional service, and it’s great to know this was reflected during your visit. Your kind words mean a lot to the whole team here at Audi Leeds. We truly appreciate your support and look forward to welcoming you back in the future. Best regards, Audi Leeds Team
Good experience with Audi Leeds and…
Good experience with Audi Leeds and felt that i was very well looked after. The service team member Bridget went the extra mile to ensure my car was delivered back to me repaired, and assured me everything would be taken care of after a software recall and some warranty works, Bridget gave me an update on the first day and assured me everything was going to plan, i collected the car the next day, the car was clean and tidy. All the works completed.
so a big thank you to Bridget and the Team :-)
Note: I have used other Audi dealers in the past and not had very good experience's, so it was nice to have a good experience for once.
10 September 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Chris, Thank you very much for your kind words and for taking the time to share your positive experience at Audi Leeds. We’re delighted to hear that Bridget and the team went the extra mile to ensure your car was repaired promptly and to your satisfaction. It’s wonderful to know we’ve been able to provide you with a far better experience compared to previous visits elsewhere. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, Audi Leeds Team
Great team of people
Great team of people. No hassle. Just felt looked after with a great car.
31 August 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear David, Thank you very much for your wonderful review. We’re delighted to hear that you found our team approachable and that your experience was hassle-free. It’s fantastic to know you felt well looked after and are enjoying your new car. We truly value your kind words and support. Should you need anything in the future, please don’t hesitate to get in touch. Wishing you many enjoyable journeys ahead in your great new Audi. Best wishes from all of us at Leeds Audi.
Simply great experience
Simply great experience. I was kept informed of progress of my new car in a timely but non intrusive way. Really impressive and sadly not experienced that often these days.
1 September 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Adam, Thank you ever so much for your kind words and excellent review. We are delighted to hear that you found the experience with us so positive and that our communication struck the right balance of being timely yet unobtrusive. It is always our aim to provide a service that stands out, and it is truly rewarding to know this was reflected in your experience. We very much appreciate your feedback and hope you enjoy your new car for many years to come. Best regards, Leeds Audi Team
Totally professional
The usual warm welcome and excellent customer service.
28 August 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Wayne, Thank you very much for your kind words. We are delighted to hear that you continue to receive a warm welcome and excellent customer service at Leeds Audi. Your ongoing support means a great deal to us, and it is wonderful to know our team consistently meets your expectations. We look forward to welcoming you back in the future and providing the same high standard of service. Thanks again for taking the time to share your experience. Best wishes, The Leeds Audi Team
Audi A1 purchase
On first visit I met Craig Linch who helped me with my enquiry regarding specific car. Second time met Sam as Craig was away and we managed to conclude the deal to my satisfaction. On picking up the car. Craig was very efficient and helped me through the process, and the workings of the car. Happy with transaction.
26 August 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear David, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Craig and Sam were able to assist you so efficiently and that you are happy with your transaction. It’s wonderful to know that the process went smoothly and that you feel confident with your new car. We truly appreciate your custom and hope you enjoy every journey in your vehicle. Best wishes, Leeds Audi Team
After a recent poor experience with a…
After a recent poor experience with a local Audi garage, the team in Leeds went above and beyond. Particular credit to Alex, whom ensured my car was available in a timely fashion as I had a work commitment to attend.
25 August 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Thomas, Thank you for your wonderful review. We’re delighted to hear that Alex and the team at Leeds Audi were able to provide the timely and attentive service you required, especially given your work commitments. It’s always our aim to go above and beyond for our customers, and it’s lovely to know we achieved that for you. Your kind words are greatly appreciated, and we hope to continue delivering exceptional experiences whenever you visit us again. Kind regards, Leeds Audi Team
First Class Service
I was kept up to date throughout my MOT and optional vehicle check. When I got my car back it had been cleaned inside and out. The works were carried out in timely fashion and the Audi team looked after me throughout with coffee and biscuits.
24 August 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Graeme, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you felt well looked after throughout your MOT and vehicle check, and that the team’s attentiveness made a positive difference. It’s great to know you appreciated the timely service and the refreshments provided. We always strive to provide the highest level of care to our customers and their vehicles. We look forward to welcoming you back to Leeds Audi in the future. Best regards, The Leeds Audi Team
Took my Audi Q5 in for a recurring…
Took my Audi Q5 in for a recurring issue which has returned every time after they state that it has been resolved. they dont call you back. Probably the worst customer experience from any service department ive seen. Avoid Sytner Group Audi at all costs. no call backs
17 August 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear M Price, we are truly sorry to hear about your disappointing experience with your Audi Q5 and our service team. We appreciate you bringing this to our attention and apologise sincerely for the lack of communication and recurring issue you have faced. Customer satisfaction is very important to us, and it is regrettable that we did not meet your expectations on this occasion. Thank you for your feedback, which we will take seriously in order to improve our service.
As always great service
As always great service from dropping off the car to collecting it a couple of days later.
19 August 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Mrs Morris, Thank you ever so much for your kind words and for taking the time to leave us a review. We are delighted to hear that you experienced great service throughout the whole process, from dropping off your car to collecting it a couple of days later. Your continued support means a great deal to the team here at Leeds Audi. We look forward to welcoming you back in the future and ensuring you receive the same excellent care each time. Kind regards, Leeds Audi Team
Libby and Sam were both amazing
Libby and Sam were both amazing. So patient with me and my family throughout the entire experience
18 August 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Mr Ambrosini, Thank you very much for your kind words. We are delighted to hear that Libby and Sam were able to provide such a patient and positive experience for you and your family. It is always our aim to ensure every customer feels comfortable and well looked after throughout their visit. Your feedback is truly appreciated and motivates us to maintain the highest standards of service. We look forward to welcoming you to Leeds Audi again in the future. Best wishes, The Leeds Audi Team
Great experience as always, Simmy and…
Great experience as always Simmy and Neil were so helpful and informative
12 August 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Gill, Thank you ever so much for your wonderful review. We're absolutely thrilled to hear that Simmy and Neil provided you with such helpful and informative service. It's always our aim to make every experience a positive one, and your kind words truly mean a lot to the team. We very much appreciate your continued loyalty to Leeds Audi and look forward to welcoming you back in the future. Warm regards, The Leeds Audi Team
Recently purchased an Audi A3
Recently purchased an Audi A3.
Excellent service from all the team and especially from Miles Escreet and Liam.
They went out of their way to fix problems and find solutions while being a pleasure to deal with. Their commitment to customer service was clearly evident and first rate.
I would have no hesitation in recommending the team at Leeds Audi and would have confidence in being a return customer.
25 June 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you, Rob, for your wonderful review. We are delighted to hear that Miles and Liam provided first-rate service and went above and beyond to resolve any issues. It’s fantastic to know their commitment to customer care made your experience so pleasurable. Your recommendation means a great deal to us, and we look forward to welcoming you back as a valued customer in the future. Enjoy your new Audi A3 and safe journeys ahead!
Shaun in service went above and beyond
Shaun in service went above and beyond, whilst being very professional in his approach, very easy to deal with and demonstrating a very high level of customer empathy. In summary some remedial work on turbo boost pipe was completed on goodwill / zero cost basis within parts and completion within 24 hours. That’s outstanding customer service and support, thank you.
3 July 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear David, Thank you very much for your kind words and thoughtful review. We are delighted to hear that Shaun provided you with exceptional service and demonstrated genuine empathy throughout. It is always our aim to offer support that goes above and beyond expectations. Your recognition of the swift remedial work and goodwill gesture is greatly appreciated. We truly value your feedback and look forward to continuing to provide you with outstanding customer care in the future. Kind regards, Leeds Audi Team
Extremely great service
Extremely great service
Handover was done smoothly and efficiently
Thanks to staff at Synter Leeds especially Miles Escreet
Thankyou
4 August 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Michael, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that the service you received at Synter Leeds, especially from Miles Escreet, was smooth and efficient. It is wonderful to know that your handover experience met your expectations. Your feedback is greatly appreciated and motivates the entire team to continue delivering excellent service. We look forward to welcoming you again in the future. Kind regards, Leeds Audi Team
Usually great, slight miss on this occasion
Overall everyone was lovely, car went in for a recall which was great, sorted earlier than planned as I dropped my car off a day early, before the car was even due to go in. Great service on that part. Unfortunately when I got the car back and drove home, an SOS light came on the car. I couldn't get through to anyone in the service department and was just met with the standard, leave your name and number or WhatsApp us and we will get back to you. I decided to just take it back to them the following day. They did their best to fit me in and again, really great service on that part. Unfortunately the issue came when they told me I needed another software update to rectify the SOS light, bearing in mind the recall it went it for in the first place was a software update and this light was not on before they did this. They said it would be £400 to fix this but would be £360 because of goodwill as the car was in yesterday. Ive used Leeds Audi plenty of times on both a personal and a business level and they've always delivered. Sadly on this occasion I can't help but feel a bit disappointed. Overall a 3/5 because the staff are great. The disappointment arose due to the failure to rectify a problem with the car that directly occurred after the 1st software update.
4 August 2026
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Matt, thank you for your honest feedback and for recognising the efforts of our team. We apologise for the inconvenience caused by the SOS light following the initial software update and appreciate your loyalty to Leeds Audi. We understand your disappointment and are sorry this experience did not meet your expectations. Your comments are valuable to us, and we will ensure they are considered to help improve our service going forward. Kind regards, Leeds Audi.
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