Fantastic service! I was looked after by Libby who was brilliant and knew everything about the car I bought. She explained and set up all the features of the car when I picked it up and ensured the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Professional welcome Introduced to technician who was dealing with my service. Audi team keeping me updated with progress by text and email and endless good quality refreshments whilst I waited... See more
Company replied
I recently took my Audi A5 in for a service at Audi Leeds. The service itself was acceptable, but the valet was very poor. When you pay Audi prices, you expect a high standard across the whole visit —... See more
Absolutely first class service in every department. I helped my niece with her car deal as she’s young and until now hasn’t financed her own car. They explained everything to her patiently through... See more
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Apex Way,Apex Business Park, LS11 5LN, Leeds, United Kingdom
- 0113 290 4000
4.5
Excellent
708 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Longer than expected but turned it around
Took longer than expected, but Hammad made suggestions that lessened the inconvenience. Good to see him thinking outside the box, rather than the customer doing the work. Well done & thank you!
23 July 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Amanda Wilson, Thank you for taking the time to leave us a 5-star review for your recent visit to Leeds Audi. We are delighted to hear that Hammad was able to provide you with excellent service and make suggestions that lessened any inconvenience. It is always our aim to think outside the box and find solutions that make things easier for our customers. We appreciate your kind words and we will be sure to pass them on to Hammad. Thank you for choosing Leeds Audi and we hope to see you again soon. Best regards, Leeds Audi Team
Brought my car for brake fluid change…
Brought my car for brake fluid change was looked after by Bridget Webster what a lovely pleasant lady so very helpful and so helpful with advice and she made my day wish there was more such nice people thank you Bridget my very best wishes tonyou
2 July 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Ken Wilson, Thank you for taking the time to leave such a kind review for Leeds Audi. We are delighted to hear that Bridget Webster provided you with excellent service during your recent visit for a brake fluid change. It is wonderful to know that she was not only helpful and knowledgeable, but also made your day with her pleasant demeanor. We will be sure to pass along your kind words to Bridget and we hope to see you again soon. Best regards, Leeds Audi Team
Polite friendly
Polite friendly on line , on phone and in person,easy to find as we travelled from south Wales
28 June 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you for your kind words, Catherine. We are delighted to hear that you had a positive experience with our team at Leeds Audi. Our aim is to always provide a polite and friendly service, whether it's online, on the phone, or in person. We are glad that you found us easily, even though you traveled all the way from South Wales. We appreciate your support and hope to see you again in the future. Thank you for choosing Leeds Audi.
1000% recommend
I cannot thank Nicky at Leeds Audi for the most amazing , helpful experience. Made everything such a smooth process and kept us up to date on everything. Thank you Leeds Audi and thank you Nicky for this experience
28 June 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
We are delighted to hear that you had such a positive experience at Leeds Audi, Cesca. It is our goal to provide exceptional service to all of our customers, and we are thrilled that Nicky was able to make your car-buying process smooth and stress-free. We appreciate your kind words and will be sure to pass them along to Nicky and the rest of our team. Thank you for choosing Leeds Audi, and we hope to see you again in the future.
Friendly customer service very fast…
Friendly customer service very fast turnaround with breakdown
26 June 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you for taking the time to leave us a 4-star review, Timothy. We are delighted to hear that you experienced friendly customer service and a fast turnaround during your visit to Leeds Audi. Our team takes great pride in providing top-notch service to all our customers. We hope to continue exceeding your expectations in the future. Thank you for choosing Leeds Audi and we look forward to welcoming you back for all your automotive needs.
I had an appointment with the Motability advisor
I had an appointment with the motability advisor, Idris; regarding my A3. I was given superb service by Idris who explained everything and was very knowledgeable and supportive.
24 June 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you for taking the time to leave such a positive review, Mrs Alison Parkinson. We are delighted to hear that you had a great experience with our motability advisor, Idris, during your recent appointment for your A3. It is wonderful to know that Idris provided you with excellent service and was knowledgeable and supportive throughout. We truly value your feedback and we are honoured to have you as a satisfied customer. Thank you for choosing Leeds Audi.
Bridget went above & beyond to help…
Bridget went above & beyond to help resolve the issue with my vehicle today - so appreciated! Fab service - thank you!!
17 June 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Emily - Thank you for taking the time to leave us a 5-star review for your experience at Leeds Audi. We are delighted to hear that Bridget went above and beyond to help resolve the issue with your vehicle. It is our aim to provide exceptional service to all our customers, and we are glad that Bridget was able to assist you. We will make sure to pass on your kind words to her. Thank you for choosing Leeds Audi, and we hope to see you again soon. Best regards, Leeds Audi Team
Leeds audi sales
Dealt with Paul in sales. Wasn't pushy in any way. Answer my many questions and kept in contact throughout the process. Great service, thank you 😊
14 May 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you for your kind words Collette. We are delighted to hear that you had a positive experience with Paul in sales. Our team strives to provide exceptional service without being pushy, and we are glad that Paul was able to answer your questions and keep you informed throughout the process. We appreciate your support and hope to continue exceeding your expectations in the future. Thank you for choosing Leeds Audi.
Big Thank you to Simmy in Service Dept
I would like to say a big thank Simmy in Service Dept @ Leeds. He is so helpful and gets things sorted quickly and he customer service skills are outstanding. It’s always 5 star service and nothing is any trouble for him, he needs to be recognised for this please. Thank you for getting my car sorted 😊
13 June 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Lisa Roberts, Thank you for taking the time to leave such a glowing review for Leeds Audi. We are delighted to hear that Simmy from our Service Department provided you with exceptional customer service. We are proud to have him as a part of our team and we will make sure to recognise his efforts. It is our goal to always provide 5-star service and we are glad that Simmy was able to quickly resolve any issues with your car. Thank you for choosing Leeds Audi and we look forward to seeing you again in the future. Best regards, Leeds Audi Team
Never used Audi before as I always buy…
Never used Audi before as I always buy vw, found a nice s3 black edition, made an enquiry and received a call back, the gentleman was a bit arrogant but that’s expected, he asked if I had a trade in and when I said yes he asked details and then claimed he needed to check if the car was still in stock, why would you call not knowing if you had a car in stock to sell? he clearly was not interested in the trade in and was away to probably check out the history on my car, he said he would call back once he check if they still had the car for sale, and shock horror he never called back! Well you have lost a sale potentially, and kept the reputation of A.A, arrogant Audi, very poor sales experience, would not recommend
9 June 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Christopher Alexander, Thank you for taking the time to share your experience with us. We are disappointed to hear that your first encounter with Audi was not up to our usual standards. We apologise for any arrogance displayed by our representative and we assure you that this is not the level of service we strive to provide. We would like to assure you that we take all customer feedback seriously and we would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk to discuss your experience further. Thank you for bringing this to our attention. Sincerely, Leeds Audi
Buyers beware
Having negotiated a seemingly good price for a 74 plate Audi A4 Black Edition, I collected the vehicle, drove it home and unfortunately, it’s been downhill from there.
The morning following collection (and the first time I’d had the music off) I noticed an obvious squeak/creek from the steering wheel, only when turning right. A quick email to the salesman, who up to this point had been excellent, to say I’d book it in at my local Audi dealer (the vehicle is under Warranty and it was a distance sale) to see what the issue is and let him know. I don’t think I could have been more reasonable, just a day after purchase, even if I do say so myself….
In preparation for the appointment, I looked for the locking wheel nut key, in case the wheels needed to be removed, only to find it missing.
Following several phone calls and emails, across a few days, communication from the Sales team and the Dealership as a whole, was poor at best. Failed promises to return calls, days to reply to emails, and an apathetic attitude from management- just a snapshot of my experience.
The locking wheel nut key is due to be posted out to me. When- who knows.
I’ve since had the first appointment at my local Dealership. They’ve rebooked me in a couple of weeks time to have the car for a few days initially, as the steering column needs to be dropped- a fairly lengthy job just to diagnose, with whatever repair may follow. My inclination suggests this is why it wasn’t remedied by the technicians at Leeds Audi, prior to purchase.
Anyway, a lot of faff upcoming and sometime without the car, which is less than a year old from new, and fewer than 3 weeks old to me. Whilst you don’t expect too much to go wrong with a 74 plate given that it’s June 2025 and the mileage is at 10K, I am understanding that parts can fail and my car may well need a repair during the manufacturers Warranty period- that’s life. Where my sympathy towards this stops, is with the fact that the car was sold to me with the fault present- there’s simply no getting away from it. Sadly it’s one which could not have been missed unintentionally, given the obvious nature of it to even the untrained eye/ear. This begs the question, what else has been missed? I’m sure I’ll find out in the upcoming weeks.
In a difficult marketplace, where reputation and repeat custom are the principle foundations, it’s impossible for me to contemplate ever purchasing another vehicle from Leeds Audi, nor could I recommend you to anyone. You’ve failed to deliver on your promises in terms of the vehicle preparation, and the nonchalant approach to Aftersales care is bewildering.
I’m sure you’ll see this review comes with no mal-intent but is a true representation of my first experience with Leeds Audi.
Kind regards,
20 May 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear NJD. Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you have encountered with your recent purchase from Leeds Audi. We apologise for any inconvenience caused and we understand your frustration. We would like to assure you that we take all feedback seriously and we are constantly striving to improve our services. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk to discuss your concerns further. We value your feedback and we hope to have the opportunity to make things right. Thank you for bringing this to our attention. Kind regards, Leeds Audi
The team are professional and friendly
The team are professional and friendly. They treat customers with care and respect. They create a relaxed atmosphere with no pressure selling. The products sell themselves!
Shout out to Maxine (the unsung hero), Simmy, Rebecca & Kenny!
3 June 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you for your glowing 5-star review, Angela! We are delighted to hear that our team at Leeds Audi provided you with a professional and friendly experience. We pride ourselves on treating our customers with care and respect, and it's wonderful to know that you felt this during your visit. Our team strives to create a relaxed atmosphere without any pressure selling, allowing our products to speak for themselves. We will be sure to pass on your kind words to Maxine, Simmy, Rebecca, and Kenny. Thank you for choosing Leeds Audi.
What a great experience
I would just like to say that although I had to make 2 visits to get my air conditioning fixed due to needing a part I must stress the hospitality I have received from Ellis (hope I have spelled this right 😁) each time I have visited has been the best I have ever known, what a pleasant experience I cannot thank you enough for accommodating my needs, the business hub was a godsend and allowed me to continue working whilst my car was being repaired, an office is an office and being looked after and checked on made me feel welcome and valued. I have a cool car now both inside and out….. it’s an Audi 👊 Thank you
23 May 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Chris - Thank you for taking the time to leave us a 5-star review for your recent visit to Leeds Audi. We are delighted to hear that despite needing to make two visits for your air conditioning repair, you were impressed with the hospitality provided by Ellis. We are glad that our business hub was able to accommodate your needs and allow you to continue working while your car was being fixed. We are committed to providing a pleasant and welcoming experience for all our customers, and we are honoured to have you as a satisfied Audi owner. Thank you for choosing us. Best regards, Leeds Audi Team
Appalling Customer Service by Sales Team
After having spent a lot of money with this garage on an RS3, the third vehicle from this particular dealer I feel very let down. Having contacted them in regards possible extras added to the car which I wasn’t aware of at the time of purchase and having it affect my car insurance I was ignored and after getting no response I took it to a different member of the sales team who responded immediately, thank goodness. Then turns out having added my private number plate to the vehicle, they said they would sort all records apart from the DVLA and I need not worry, however, this was in fact not sorted. Again this was left down to myself to sort the service plan, warranty and breakdown cover, even the record with their own service department!! After having done all this after numerous phone calls I am now faced with-on your Audi UK record your name is spelt differently, we are unable to change this unless record unless you take your V5, passport and an additional form of ID to an Audi dealer. I can honestly say, nope I won’t be doing this, my name was correct on all the documents when I purchased the car and if somebody at Audi has input the information incorrectly into their system why is it down to me to travel about for them to rectify their mistake. I can honestly say this is the last time I will purchase an Audi and I am very disappointed with Sytner Audi Leeds. You have let yourselves down badly this time.
21 February 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Tracy Astles - Thank you for taking the time to share your feedback with us. We are sorry to hear about your recent experience with our dealership. We pride ourselves on providing exceptional service to our customers and we apologise for any inconvenience caused. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk to discuss your concerns further. We value your feedback and would appreciate the opportunity to address any issues you may have. Thank you for bringing this to our attention and we hope to have the chance to make things right. Best regards, Sytner Audi Leeds
UNPROFESSIONAL. POOR SERVICE. CANT RESOLVE CAR FAULT.
Took my car in for a service on 4/12/24. forgot my wheel nut and caused a oil leak which hasn't been fixed even after having parts on back order since then.
Lost any trust I had with this place and any confidence in the work completed on my car. No one cares about getting back to you - I've had to repeatedly call to be told someone will call me. Car has been sat in their car park for over 2 weeks + still not repaired! Unbelievable that no one can fix this. AWFUL, I would recommend to avoid + save yourself the headache.
15 January 2025
Unprompted review
Reply from Sytner Group - Leeds Audi
Dear Muzammal Hussain, We are deeply sorry to hear about your recent experience at Leeds Audi. We apologise for any inconvenience caused and assure that we are working to resolve any outstanding issues. Our Head of Business has already been in touch with you and this case is most certainly a priority. Thank you for bringing this to our attention and we hope to have the chance to regain your trust in the future. Sincerely, Leeds Audi Team
Great dealership
Absolutely spot on service at this Leeds branch! Exactly how it should be! Keep it up guys!
13 December 2024
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you for your kind words - Daniel. We are delighted to hear that you had a fantastic experience at our Leeds branch. Our team strives to provide top-notch service to all our customers, and we are glad to know that we have met your expectations. We will continue to maintain our high standards and ensure that every visit to our dealership is a pleasant one. Thank you for choosing Leeds Audi, and we look forward to welcoming you back in the future.
Very professional everything was…
Very professional everything was exactly as it should be we asked for the car to be ready before 3 and it was ready at 1 great
15 November 2024
Reply from Sytner Group - Leeds Audi
Thank you for your positive review, C Hepper. We are delighted to hear that your experience at Leeds Audi was professional and met your expectations. Our team strives to provide excellent service and we are glad to have met your requested time for the car. Thank you for choosing Leeds Audi.
Absolutely brilliant service from…
Absolutely brilliant service from Richard, cannot find any fault. Really nice to deal with and not pushy at all and very informative, kept us up to date at all times. we will definitely be going back in the future. Loving my new Audi (never had one before)
19 October 2024
Unprompted review
Reply from Sytner Group - Leeds Audi
Thank you for taking the time to leave such a glowing review Miss Frenna. We are delighted to hear that you had a fantastic experience with Richard at Leeds Audi. Our team takes great pride in providing exceptional service and we are thrilled that you found Richard to be informative and not pushy. We are also pleased to hear that you are enjoying your new Audi, especially as it is your first one. We look forward to welcoming you back in the future. Thank you for choosing Leeds Audi.
Reply from Sytner Group - Leeds Audi
Thank you for taking the time to leave us a 5-star review JR! We are delighted to hear that you had a positive experience with our team at Leeds Audi. Our top priority is to provide excellent communication and service to all of our customers, and we are glad to know that we have met your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Leeds Audi.
Leeds Audi
Fast trak makes the process fairly quick. Had to get my car retested and my car was rebooked the next day after sorting the issues. Friendly staff.
13 August 2024
Reply from Sytner Group - Leeds Audi
Thank you for taking the time to leave us a 5-star review Sarah! We're glad to hear that our Fast Trak service helped make the process quick and efficient for you. Our team is always happy to assist with any issues and we're pleased that we were able to rebook your car for the next day. We pride ourselves on providing friendly and helpful service, so it's great to know that you experienced this during your visit. We appreciate your feedback and hope to see you again soon at Leeds Audi.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.